Senior Medical Secretary

Private Secretary Group; London; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading healthcare consultancy is seeking a Senior Medical Secretary to support private consultants in prestigious hospital settings in Central London. This client-facing role requires exceptional interpersonal skills, attention to detail, and a strong understanding of medical terminology. The successful candidate will enable a seamless experience for patients and clinicians alike while managing administrative tasks efficiently. With professional development opportunities and a supportive team culture, this role promises to make a significant impact in patient care.

Benefits

Professional development opportunities

Supportive team culture

Collaborative working environment

Long-term potential for further work

Qualifications

• Experience in a Medical Secretary role within private healthcare.
• Strong knowledge of medical terminology and clinical operations.
• Proficient in Microsoft Office and practice management software.

Responsibilities

• Provide comprehensive administrative and secretarial support to consultants.
• Liaise with patients and hospital staff to ensure seamless care.
• Draft and manage medical correspondence and documentation.

Skills

Medical terminology

Interpersonal skills

Organizational skills

Attention to detail

Discretion and confidentiality

Education

Proven experience in Medical Secretary role

Tools

Microsoft Office

Practice management software

Job description

Location: Central London (Consultant Private Offices within Prestigious Hospital Settings)

Engagement Type: Self-Employed

Hours: Full-time (Monday to Friday, with flexibility required on clinic days)

Rate: Competitive, dependent on experience

About the Role

We are looking for a highly experienced and personable Senior Medical Secretary to provide dedicated support to private consultants operating from exclusive hospital-based consulting rooms in Central London, within the London Bridge and Harley Street areas.

This is a client-facing role based within the consultants’ private offices at a prestigious hospital location, requiring professionalism, warmth, and excellent communication skills. You will be present on-site during clinic days, ensuring a seamless experience for both patients and clinicians, and will liaise regularly with hospital teams to coordinate bookings and patient care.

Key Responsibilities

• Provide comprehensive administrative and secretarial support to consultants, including diary management, clinic preparation, and follow-up coordination.
• Be present in clinic to greet patients, support the consultant, and troubleshoot any on-the-day issues.
• Liaise face to face with hospital bookings teams and other departments to arrange investigations, procedures, or follow-up appointments.
• Draft, proofread, and distribute medical correspondence and reports accurately and promptly.
• Manage patient queries with empathy and professionalism, whether in person, over the phone, or via email.
• Process invoices and take payments directly from patients, managing insurance claims where applicable.
• Maintain and update patient records and documentation in line with data protection and confidentiality requirements.
• Coordinate referrals, test results, and clinical follow-ups to ensure continuity of care.
• Support with practice audits, policy updates, and process improvements where required.

Person Specification

Essential

• Proven experience in a Medical Secretary role, ideally within private healthcare.
• Strong knowledge of medical terminology and familiarity with clinical operations.
• Excellent interpersonal skills, with a warm and professional manner for face-to-face patient and hospital staff interaction.
• Highly organised with strong attention to detail and the ability to manage multiple priorities.
• Proficient in Microsoft Office and confident using practice management software (e.g. Carebit, DGL, or similar).
• Comfortable working independently and using initiative in a fast-paced environment.
• Committed to maintaining discretion and confidentiality at all times.

Desirable

• Experience working across multiple hospital sites or specialties.
• Familiarity with private medical insurance processes and billing.
• Leadership skills or prior experience supporting junior secretarial staff.

What We Offer

• The opportunity to work closely with leading consultants in state-of-the-art hospital environments.
• A varied and rewarding role with real patient impact.
• Professional development opportunities.
• Supportive team culture and scope for progression.
• A collaborative working environment focused on delivering outstanding patient care.
• Long-term potential for further work or expansion of hours, depending on performance and clinic growth.