Senior Medical Secretary

NHS; Gobowen; On-site; GBP 25,000 - 35,000; Full time

Job summary

The Robert Jones and Agnes Hunt Orthopaedic Hospital NHS Foundation Trust is seeking a Senior Medical Secretary. This role requires providing efficient and comprehensive secretarial support to the Rheumatology Service, including typing medical documents and managing communication. Ideal candidates will demonstrate flexibility, confidentiality, and strong communication skills.

Benefits

Opportunities for professional development

Access to state-of-the-art facilities

Qualifications

• Previous medical secretarial experience required.
• Good knowledge of medical terminology essential.
• Ability to effectively manage workloads and prioritize tasks.

Responsibilities

• Typing clinic letters, operation notes, and discharge letters accurately.
• Managing daily diaries for the consultant and the team.
• Handling patient queries and ensuring confidentiality.

Skills

Communication

Confidentiality

Flexibility

Education

RSA Level 3

Maths and English GCSE A-C

Job description

Go back Robert Jones and Agnes Hunt Orthopaedic Hospital NHS Foundation Trust

Senior Medical Secretary

The closing date is 27 June 2025

We are seeking to recruit a Senior Medical Secretary to provide high quality efficient and effective secretarial and administrative support to our Rheumatology Service. The ideal applicant will have a good all round experience in a secretarial role. RSA III typing/audio typing or proven experience together with a good knowledge of medical terminology.

Applications from job seekers who require current Skilled Worker Sponsorship to work in the UK are welcome and will be considered alongside all other applications.Job seekers should be aware that not all roles will be eligible for Skilled Worker Sponsorship. For further information visitUK Visas and Immigration - GOV.UK (www.gov.uk)

Main duties of the job

The Senior Medical Secretary provides an efficient and comprehensive professional secretarial service to the Consultants, their Team and the wider department. To exercise initiative and independent judgement whilst maintaining a high level of confidentiality and diplomacy at all times.

Candidates should display discretion when dealing with sensitive and confidential information and be able to deal calmly with patients and staff by telephone and face to face. Good communication/interpersonal skills. Ability to deal with frequent interruptions whilst maintaining levels of concentration. A flexible approach and ability to work on ones' own initiative essential.

About us

The Robert Jones and Agnes Hunt Orthopaedic NHS Trust (RJAH)is one of the leading orthopaedic hospitals in the country, with some of the highest levels of staff and patient satisfaction, as well as a strong reputation for research and innovation.

Joining RJAH is more than just a job - we want our people to have the best opportunities to thrive in their role.We have a range of fantastic staff benefits on offer to everyone who joins RJAH and you'll have access to outstanding professional development opportunities and state-of-the-art facilities - including our recently-opened £6 million Headley Court Veterans' Orthopaedic Centre (the first unit of its kind in the UK).RJAH has strong links with a range of universities including Staffordshire, Keele, Glyndwr, Chester and Birmingham.The hospital is located on a site outside Oswestry in Oswestry, just off the A5. The nearest train station is in Gobowen, approximately two miles from the hospital. The station is part of the Chester to Birmingham line.We are based in North Shropshire, close to the border with North and Mid Wales. It is one of the most attractive parts of the country, with a rich historic culture and excellent transport links. It offers outstanding opportunities for anyone who enjoys an outdoor lifestyle or is looking to raise a family.

Job responsibilities

Duties and Responsibilities

• To undertake the typing of clinic letters, operation notes, pre operative notes, ward notes, discharge letters, specialist reports, conference notes and associated correspondence of varied medical terminology, efficiently and accurately through audio word processing or shorthand dictation distributing as necessary to the relevant healthcare professions with a copy to the patient. This work involves a significant use of the Trusts computer systems, SF4, Lorenzo, EPR, Big Hand, Bluespier and Word Microsoft Office.
• Ensure all clinical letters are completed and dispatched, where possible, within the10 day standardas directed by the Trust liaising with medical staff to encourage dictation and signing of letters in a timely fashion.
• To send and receive confidential patient information, to and from, General Medical Practitioners, hospital personnel, patients, carers and relatives through written and verbal means of communication as directed by medical staff, gathering patient data for Consultant accurately.
• Manage daily paper based or electronic diaries for the consultant and their team using own judgement to highlight and resolve any conflicts that may occur.
• To liaise with consultants and their teams regarding the on call rota and make the necessary changes as required.
• Process incoming mail, date stamping, prioritise and distribute as necessary on a daily basis including processing all miscellaneous mail.
• Ensure all referral letters or internal referrals are passed to the Appointments Team promptly for registering and Opwaiting to start the Referral to Treatment Process. When referral letters are received back to the consultant for vetting, to prioritise this task and return these back to the Appointments Team promptly for RTT purposes.
• If referral is marked urgent by referring clinician or red flagged for speciality bring to the prompt attention of the Consultant or Team. This may involve taking the decision to deviate from individual booking rules when necessary.
• Plan, organise, prioritise and manage own workload on a daily basis and make decisions in the absence of the consultant when required. To work accurately under pressure.
• Listen, analyse and respond to admin non clinical queries via telephone, e-mail and face to face contact from clinical and non-clinical staff, patients, relatives and the general public in an articulate and sympathetic manner exercising ones own judgement effectively and efficiently as to when action is required and safeguarding patient confidentiality. To record as necessary queries on to the EPR system and pass to Consultant for response.

Full job description attached.

Person Specification

Qualifications

• RSA Level 3
• Maths and English GCSE A-C

Aptitudes and Attributes

• Ability to work flexibly
• Able to use a variety of computer systems
• Team Player
• Ability to demonstrate trust values

Experience

• Previous medical secretarial experience
• Good Knowledge of medical terminology

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Robert Jones and Agnes Hunt Orthopaedic Hospital NHS Foundation Trust

Address

The RJAH Orthopaedic Hospital & NHS Foundation Trust

The RJAH Orthopaedic Hospital & NHS Foundation Trust