Senior Media Operations Leader

twentysix; United Kingdom; Hybrid; GBP 85,000 - 92,000; Full time

Benefits offered by this job

Unlimited paid time off

401k with company matching and no vest

Annual bonuses

Generous medical plan

Paid parental leave

Job summary

Known is seeking an Associate Director, Media Operations to establish processes and best practices, ensuring flawless execution on fast-paced campaigns. You will collaborate with Media Science, cross-functional leads, and external partners to deliver optimized operations.

The role requires 8–10+ years in media operations or project management, strong communication, and a proactive problem-solving mindset across client accounts.

Qualifications

• 8–10+ years of media operations or project management experience in a fast-paced environment.
• Experience overseeing project management for media clients with multiple stakeholders.
• Familiarity with media processes: plan briefing, development, execution, trafficking, reporting, assets.
• Experience billing and reconciling for media clients and partners.

Responsibilities

• Develop clear processes and best practices to ensure on-time delivery in a fast-paced environment.
• Partner with Media Science to identify risks, devise solutions, and implement changes.
• Train team members to follow established processes and best practices.
• Define and maintain best practices for agency tools with cross-functional leads.
• Act as liaison between Media Science and support teams to optimize tools.
• Onboard new accounts and guide clients through transition with solid operations.

Skills

Media operations experience

Project management

Stakeholder management

Communication skills

Cross-functional collaboration

Detail-oriented

Problem-solving

Client leadership

Tools

Lumina

Prisma

Smartsheet

JIRA

Job description

Known is seeking an Associate Director, Media Operations to establish processes and best practices, ensuring flawless execution on fast-paced campaigns. You will collaborate with Media Science, cross-functional leads, and external partners to deliver optimized operations.

The role requires 8–10+ years in media operations or project management, strong communication, and a proactive problem-solving mindset across client accounts.