Senior Mechanical Tech Support Lead

Gi Group; Basingstoke; On-site; GBP 38,000 - 40,000; Full time

Benefits offered by this job

Competitive salary

Early finish Fridays

33 days holiday

Pension from Day 1

Medi Cash scheme

Free onsite parking

Training lead role

Job summary

Gi Group in Basingstoke is seeking a Senior Telephone Support Person to provide high-quality telephone and email technical support across a broad mechanical product range. You'll support key account customers and priority installers, assisting with product selection, spare parts identification, installation/programming guidance, and fault diagnosis.

You will act as a day-to-day team lead for first-line support colleagues and assist the Manager with supervision, standards and knowledge sharing.

Qualifications

• Experience delivering telephone-based technical support in a technical or mechanical environment.
• Strong fault-finding mindset with ability to explain technical concepts clearly.
• Experience coaching, guiding or supervising others.
• Willingness to travel occasionally across the UK for training/customer support visits.

Responsibilities

• Answer technical help-line calls and provide clear, accurate advice.
• Supervise 1st line support staff and prioritise workload.
• Create training materials (PowerPoint, videos, webinars) and deliver training.
• Support internal sales with technical specifications and equipment selection.
• Attend key customer visits and support bespoke projects with technical input.
• Deliver product training to internal teams and external customers.

Skills

Technical support

Fault finding

Training content creation

Team leadership

Travel readiness

Tools

PowerPoint

Video editing

Webinars

Job description

Gi Group in Basingstoke is seeking a Senior Telephone Support Person to provide high-quality telephone and email technical support across a broad mechanical product range. You'll support key account customers and priority installers, assisting with product selection, spare parts identification, installation/programming guidance, and fault diagnosis.

You will act as a day-to-day team lead for first-line support colleagues and assist the Manager with supervision, standards and knowledge sharing.