Senior Material Supplier - Fleet Warranty Operative

TUI; Luton; Hybrid; GBP 35,000 - 50,000; Full time

Job summary

A leading company in aviation is seeking a Senior Material Supplier Fleet Warranty Operative to manage the warranty claims process for its airline. The successful candidate will negotiate settlements and maintain accurate databases to maximize financial returns while ensuring compliance within the engineering and maintenance supply chain.

Benefits

Generous travel benefits

Extensive health & well-being support

Flexible working environment

Access to learning hub

Qualifications

• Aviation background with supply chain experience.
• Experience in repair agency processes and component warranty.
• Ability to interpret aircraft IPC’s, OEM CMM’s, SB’s & SIL’s.

Responsibilities

• Manage warranty claims by evaluating, submitting, and negotiating settlements.
• Liaise with subcontracted warranty service providers.
• Maintain a database for accurate claim tracking and generate KPI reports.

Skills

Negotiating skills

Analytical skills

Business acumen

Technical knowledge of aviation components

Strong IT skills

Tools

Microsoft Excel

Microsoft applications

Job description

The primary purpose of the Senior Material Supplier Fleet Warranty Operative role is to manage and optimise the warranty claims process for TUI Airline, ensuring the company recovers costs effectively from Original Equipment Manufacturers (OEMs) and suppliers. This involves evaluating and submitting claims, negotiating settlements, and resolving disputes to maximize financial returns. The role also requires maintaining an accurate database to track claims and credits, providing key performance indicators (KPIs), and supporting budget reporting. Additionally, it involves liaising with third-party warranty service providers, assisting with supply chain training on Product Support and Assurance Agreements (PSAA), and physically assessing parts for warranty eligibility. By serving as the focal point for warranty-related matters, this position plays a critical role in cost control, efficiency, and compliance within the Engineering and Maintenance Supply Chain.

ABOUT OUR OFFER

• Personal benefits: Attractive remuneration, discretionary bonus schemes, generous travel benefits, extensive health & well-being support, and more.

• Flexible working: Work is something you do, not somewhere you go. We encourage a healthy work-life balance with a dynamic working environment.

• A career to shape: Access the TUI Learning Hub to level-up and reach your ambitions.

• Broaden your network: We champion intercultural collaboration and provide opportunities to work on global projects and teams

• Community: Get involved with incredible local charity and sustainability initiatives like the TUI Care Foundation.

ABOUT THE JOB

• Manage Warranty Claims: Evaluate, submit, and negotiate warranty claims with OEMs, manufacturers, and vendors to ensure prompt settlements.

• Oversee Third-Party Providers: Liaise with and manage subcontracted warranty service providers for TUI Airline.

• Maintain Warranty Database & KPIs: Develop and manage a database for accurate claim tracking, generate monthly KPI reports, and monitor warranty budget performance.

• Provide Reporting & Analysis: Collate reclaims information and prepare reports for senior management, OEMs, and maintenance partners.

• Support Supply Chain & Budgeting: Assist with key account invoicing, repair/warranty order management, and Engineering/Supply Chain budget submissions.

• Ensure Compliance & Training: Act as the focal point for Supply Chain on Product Support and Assurance Agreements (PSAA) and provide training when required.

• Assess Parts & Warranty Viability: Physically evaluate unserviceable (U/S) parts to determine warranty eligibility and assess potential damage.

• Support Problem-Solving & Stakeholder Engagement: Provide issue resolution within the E&M Supply Chain and promote company values with internal and external stakeholders.

ABOUT YOU

• Aviation background with supply chain experience and technical experience and knowledge of aviation components

• Background in repair agency processes and component warranty, familiarity with My Boeing Fleet and ability to interpret aircraft IPC’s, OEM CMM’s, SB’s & SIL’s

• Strong IT skills, in particular Excel and other Microsoft applications

• Strong business acumen, negotiating skills and quick to analyse and provide a solution

• Demonstrate self-confidence, ability to present to both your peers and management level colleagues

#LI-HYBRID #LI-AP1

From a workplace to a place to belong. At TUI we embrace diversity, equity, and inclusion, encouraging everyone to come as you are, because together, our potential is limitless.

We are committed to supporting candidates with disabilities and impairments so if you require any support, please do let us know.

SECURITY CLEARANCE STATEMENT

At TUI, safety is our top priority. We conduct thorough background checks on all employees who join our Airline.

Rest assured; we’ll guide you on the necessary information you need to provide at each stage.

Please note that if you are applying for a role in the UK,you must ensure you can provide a full 5 years referencing, plus a criminal record check for all countries you’ve resided in for more than 6 months in the past 5 years.