Senior Marketing Executive - Customer Experience

Jet2.com Limited; Leeds; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

Jet2.com Limited seeks a Senior Marketing Executive - Customer Experience to enhance branding and customer insights. This dynamic role involves leading projects that impact brand awareness and customer retention across all operations, with opportunities for professional growth in a hybrid working environment.

Benefits

Hybrid working (2 days in the office)

Colleague discounts on Jet2.com and Jet2holidays flights

Annual pay reviews

Qualifications

• Several years of experience across Marketing, either in-house or agency.
• Flair for branding and improvement in the customer journey.
• Desire to drive improvements and innovate.

Responsibilities

• Lead delivery of branding projects at 70+ airports and on the airline fleet.
• Enhance the post-booking experience along the customer journey.
• Support high-profile Customer Experience projects driving loyalty.

Skills

Branding

Customer Experience

Marketing

Job description

Senior Marketing Executive - Customer Experience

Reporting to the Marketing Manager - Customer Journey, our Senior Marketing Executive - Customer Experience will join the team responsible for our industry-leading approach to Customer Experience, Branding, Customer Insights and In-flight Marketing.

In this highly demanding and exciting role, you’ll have a direct impact on brand awareness, commercial success and customer retention, helping to ensure every Jet2.com and Jet2holidays customer enjoys a VIP experience. There’s huge variety and an opportunity to learn within this role and it will offer the opportunity to build your own personal portfolio of projects. The role offers great breadth and you’ll engage in projects with colleagues in Social Media, Email Design, Web, CSAT Analysis, Our Creative Studio and more.


As our Senior Marketing Executive - Customer Experience, you’ll have access to a wide range of benefits including:

• Hybrid working (we’re in the office 2 days per week)
• Colleague discounts on Jet2.com and Jet2holidays flights
• Annual pay reviews

What you’ll be doing?

• You’ll lead the delivery of continuous ambitious branding projects at over 70 airports, our airline fleet, thousands of hotels and all Jet2holidays resorts.
• Work with operational and commercial colleagues to enhance the post-booking experience along the entire customer journey.
• Take a supervisory role in projects which optimise the branded customer experience and work on projects that brand our industry-leading Leisure Travel journey.
• You’ll work closely with our In-Flight Retail & Cabin Services Teams to help optimise inflight engagement.
• Drive sales through pre-travel and onboard marketing initiatives.
• Additionally, you’ll support work on high profile Customer Experience projects which drive loyalty.

What you’ll have:

• Several years of experience across Marketing, either with an in-house or agency background.
• A flair for branding and desire to improve your knowledge of how to drive the customer journey.
• A desire to drive improvements and try new things.

Join us as we redefine travel experiences and create memories for millions of passengers. At Jet2.com and Jet2holidays, your potential has no limits. Apply today and let your career take flight!

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