Senior Marine Claims Adjuster

American International Group, Inc.; City Of London; On-site; GBP 50,000 - 70,000; Full time

Job summary

A leading insurance provider in London is seeking a Senior Marine Claims Adjuster to manage marine claims, ensuring timely resolution and high-quality customer service. The ideal candidate will possess strong knowledge in claims handling and policy interpretation, and thrive in a fast-paced environment. Join a team committed to excellence and professional development, with comprehensive benefits and equal opportunity for all.

Benefits

Comprehensive benefits package

Professional development opportunities

Qualifications

• Experience and knowledge in handling claims of varying complexity.
• Ability to interpret policy wording accurately.
• Experience in following up on technical claims audits.

Responsibilities

• Managing key claims handling enquiries and providing high customer service.
• Resolving complex issues and escalating as necessary.
• Maintaining financial control through consistent reserving.

Skills

Cargo First Party claims handling

Cargo Third Party claims handling

Marine Liability knowledge

Policy language skills

Knowledge of legal/regulatory requirements

Job description

Senior Marine Claims Adjuster

American International Group, Inc. London, United Kingdom

Your future team

Picture yourself building a successful career at AIG working alongside other talented, highly motivated individuals committed to reaching our goal of becoming the world’s leading insurance provider. We believe that our success depends on building a world‑class team.

Your contribution at AIG

As a Marine Claims Adjuster, you will handle marine claims of varying complexity and value. The handling will start from first notification through policy & legal liability assessment, quantum analysis to timely and accurate resolution, whilst mitigating indemnity and expense exposure. You will communicate developments and outcome as necessary to all key stakeholders (internal and external) and provide a high standard of customer service while adhering to claims handling best practices and legal, regulatory and compliance requirements.

Responsibilities

• Managing key claims handling enquiries; coverage determination, quantum analysis and legal liability assessment, within authority limits and providing a high standard of customer service.
• Resolving issues that require good knowledge and judgement, and escalating more complex issues to Major Loss Adjusters.
• Ensuring effective vendor and litigation management on complex claims within a personal allocation.
• Broader internal/external stakeholder communication where required, including with underwriters, clients, brokers and surveyors.
• Striving for continuous improvement on claim file handling with feedback and support through the Quality Assurance Review processes.
• Contributing to the maintenance of best practice procedures for (LoB) complex claims, consistent with global best practice.
• Demonstrating a high standard of technical claims competence.
• Timely, accurate and customer‑focused claim resolution, minimising indemnity exposure and mitigating vendor and legal expense.
• Communicating key complex claims and (LoB) portfolio messages to internal stakeholders.
• Maintaining financial control through consistent reserving and other financial transaction discipline.
• Providing accurate and consistent policy interpretation.
• Supporting the wider team in claims performance‑orientated tasks and reporting as required.
• Supporting the wider team in ad‑hoc projects as required.

What we are looking for

• Experience and knowledge in handling: Cargo First Party and Cargo Third Party. Marine Liability knowledge also beneficial. All areas not essential.
• Policy language skills enabling accurate and consistent policy wording interpretation.
• Experience of using ECF helpful but not essential.
• A working knowledge of legal / regulatory and litigation / procedural requirements for their line of business.
• Experience in effectively following up on recommendations from technical claims audits and continuous claim handling improvement.

Enjoy benefits that take care of what matters

At AIG, our people are our greatest asset. We know how important it is to protect and invest in what’s most important to you. That is why we created our Total Rewards Program, a comprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health, wellbeing and financial security, as well as your professional development—bringing peace of mind to you and your family.

AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories. AIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities. If you believe you need a reasonable accommodation, please send an email to [e-mail].

Functional Area

CL – Claims