Senior Manager, Workplace

ARTS COUNCIL ENGLAND; Manchester; Hybrid; GBP 50,000 - 55,000; Full time

Benefits offered by this job

Final salary pension

Generous annual leave

Hybrid working

Job summary

Arts Council England is seeking a Senior Manager, Workplace to lead the delivery and improvement of Digital Workplace services, focusing on Microsoft 365 and related workplace technology projects. Hybrid working is supported, with on-site days in Manchester and occasional remote work.

You will manage roadmaps, drive adoption, and collaborate across Digital, Data & Technology, HR and Infrastructure to deliver measurable business outcomes.

Qualifications

• Experience leading Digital Workplace initiatives and Microsoft 365 projects.
• Strong stakeholder engagement across IT, HR and business teams.
• Experience in service management and incident management.
• Knowledge of Agile, Waterfall, DevOps and ITIL practices.

Responsibilities

• Lead planning, design, configuration, implementation and continual improvement of Arts Council England's Digital Workplace services.
• Manage product roadmaps, budgets up to £500,000, and supplier relationships.
• Drive user adoption, organisational change and secure, integrated workplace solutions.

Skills

Microsoft 365

Leadership

Stakeholder management

Agile

Tools

ITIL

Microsoft 365 admin

Job description

Senior Manager, Workplace (FCSF201)

Contract: Fixed term contract for 12 months from start date (Arts Council also recognises the benefit of flexible working as a valued part of the way we work, and welcome applications from individuals who require flexibility)

Salary: £50,468 per annum, Grade B plus benefits including a final salary pension scheme, generous annual leave, and flexible and hybrid working.

Location: Manchester (The role will be based in Manchester; however, we are operating a hybrid way of working and support our staff to make use of remote working options when combined with regular on-site contact days with other members of the team, normally 1-2 days a week)

Arts Council England is investing in the future of its Digital, Data and Technology services and is seeking an experienced Senior Manager, Workplace to lead the delivery and improvement of our Digital Workplace services.

This is an exciting opportunity to shape how colleagues collaborate, communicate and work across a national organisation. You will lead the Workplace function, with a focus on Microsoft 365 and workplace technology projects that support business transformation and deliver measurable outcomes.

Working with stakeholders across Digital, Infrastructure, HR and Information teams, you will identify opportunities for improvement, manage product roadmaps, drive user adoption and support organisational change. You will help ensure our Digital Workplace solutions are secure, integrated, cost-effective and aligned with organisational needs.

Role Details

As Senior Manager, Workplace, you will lead the planning, design, configuration, implementation and continual improvement of Arts Council England's Digital Workplace services.

You will ensure Microsoft 365 platforms operate effectively day to day, with changes tested, approved and deployed successfully. Acting as the triage and change authority, you will work with Digital Product and Service Leaders, business stakeholders and Digital, Data and Technology colleagues to strengthen knowledge, capability and use of enterprise digital tools.

A significant focus will be the adoption of Microsoft 365 collaboration tools, stronger use of existing tools, migration of remaining on-site information repositories to Microsoft 365 SharePoint, and modernisation of intranet and specialist SaaS tools. You will provide technical leadership, expert guidance and third-line support for escalated incidents, while overseeing suppliers, budgets of up to £500,000, service standards and key team artefacts including metrics, backlogs, roadmaps and resource plans.

We're looking for a visible, approachable and communicative leader with deep experience of developing and operating digital platforms and products in a complex organisation. You will be able to inspire and develop DDaT-oriented teams, make difficult prioritisation decisions, influence technical and non-technical audiences, and work across the full product lifecycle. You will bring experience of service management and significant incident management, with exposure to approaches such as Agile, Waterfall, DevOps and ITIL.

You will work within Digital, Data and Technology governance groups so that product roadmaps align with Arts Council England and DDaT strategy. As part of the Digital Director’s team, wider IT senior leadership and the Digital Design Authority, you will help maintain the integrity of change and business-as-usual activity, while championing inclusive practice, continuous improvement and innovation.

Important Information

Arts Council England is currently undertaking a management of change programme as part of the implementation of a new Digital, Data and Technology (DDaT) operating model. Therefore, this role can only be offered for a duration of 12 months.

This role reports to the Digital Director, initially the Chief Digital and Information Officer, and has line management responsibility for the Senior Officer, Digital Workplace Applications.

Equality Diversity and Inclusion Statement

Arts Council are committed to being an inclusive employer, building an inclusive workplace, and recruiting a workforce that is as diverse as the communities we serve. However, you identify, and whatever background you bring with you, we welcome you to apply for a role at Arts Council.

If there are any adjustments that would support you in your application, please do let us know when you apply. If you are disabled, Evenbreak are able to provide support with your application.

We participate in the ‘Offer an Interview’ scheme which means that we offer an interview to any disabled candidates who meet the essential criteria for the role they’re applying to, subject to the volume of applications received. Disabled candidates, those living with a long-term condition and/ or neurodivergent candidates may be eligible for this scheme. The scheme uses the definition of disability from the Equality Act 2010 to determine eligibility. More information is included in the application guidance.

About us:

Arts Council offers a range of benefits to our employees including hybrid and flexible working, a generous annual leave allowance and the Arts Council Retirement Plan - a final salary scheme.

Our Code of Ethics requires that employees of the Arts Council are not able to receive an Arts Council grant, investment or loan funding - either in person, as a member of a partnership, or for any organisation they own. There are also limitations on board or CEO positions employees can hold in organisations we fund. For more information on this, please talk to the recruiting manager or contact [e-mail]

Job ref: FCSF201

Closing date: 09:00, Tuesday 08 September

1st Interview: TBC

2nd Interview: TBC

Please note: We do NOT accept CVs or cover letters as part of our recruitment process. If you require any documentation in an alternative format, please contact [e-mail]