Senior Manager, UK Chief Risk Officer, Technology Risk

American Express; United Kingdom; Hybrid; GBP 120,000 - 180,000; Full time

Benefits offered by this job

Competitive salary

Bonus incentives

Hybrid/onsite/remote options

Medical benefits

Parental leave

Wellness programs

Career development

Job summary

American Express in the United Kingdom is seeking a Manager, Technology Risk, Enterprise Risk Management UK, to join the Global Risk & Compliance function. You will establish the second line of defense for Technology Risk across UK businesses and partner with 2LOD and regulator teams.

You will identify, assess, measure, manage and report risk, influence policy, and support governance while coordinating risk data, metrics, and remediation across LE entities.

Qualifications

• 5+ years of leadership experience in risk management or a similar role.
• Strong business acumen with a risk-reward control perspective.
• Experience in interacting with regulators and familiarity with UK regulatory landscape.
• Working understanding of UK/EU regulatory landscape for technology, data, cybersecurity, resilience and AI risks.
• Understanding risk assessment methodologies and industry standards.
• Experience with Governance, Risk and Compliance tools (e.g. Archer / ServiceNow).
• Excellent ability to manage multiple priorities and deadlines.
• Fluency in English (verbal and written).
• Advanced degree in business, economics, engineering, or related field preferred.
• Industry certifications in cybersecurity, operational resilience, BCP, AI risk management preferred.

Responsibilities

• Participate in RAF refresh and align technology risk metrics with Enterprise.
• Collaborate with 2LOD teams to challenge 1LOD risk assessments.
• Understand and articulate LE Technology Risk profiles from data and reporting.
• Act as main point of contact for LE regulator, Audit and LE Leadership on Technology Risk.
• Represent Technology Risk at LE board meetings as needed.
• Input to LE Technology Risk policies to meet UK requirements.
• Influence Enterprise Technology Risk Frameworks for LE deployment.
• Advise business on applying risk frameworks effectively.
• Coordinate with Enterprise Risk Lead on 2nd Line testing and risk reviews.
• Ensure communication of risks between ILE and Enterprise and oversee remediation.
• Lead 2nd Line of Defense oversight for Regulatory Change Management in Technology Risk.
• Develop LE metrics dashboard aligned with regulatory requirements.
• Perform second level review of IT, IS, Data, AI and BDR risk questionnaires for Regulators.
• Participate in resilience incident channels for regulatory notification if needed.

Skills

Leadership experience

Risk management

Regulatory interaction

UK/EU regulatory knowledge

Risk assessment methodologies

Governance, Risk and Compliance tools

Multiple priorities under pressure

Fluent English

Education

Advanced degree in business, economics, engineering, or a related field

Tools

Archer / ServiceNow

Job description

Job Description

The Global Risk & Compliance (GRC) organization serves as American Express' independent risk management function. GRC maintains the enterprise risk framework, provides oversight and challenge, and monitors key risks. By embedding risk discipline into strategy and operations, GRC enables responsible growth, innovation, and long-term value creation while protecting customers and shareholders.

The UK Chief Risk Officer (CRO) organization within Global Risk and Compliance (GRC) is responsible for identifying and managing risk across all processes at American Express in the UK.

The Manager, Technology Risk, Enterprise Risk Management UK, within the GRC organization, is responsible for establishing the second line of defense framework for the Technology Risk areas under their responsibility for the UK market. We are seeking an experienced risk manager to be a part of this exciting journey. The incumbent will identify, assess, measure, manage and report risk and strengthen the governance structure for our UK businesses.

Responsibilities

• Participate in Risk Appetite Framework (RAF) refresh process and seek to align International Legal Entities (ILE) Technology Risk metrics with Enterprise (as far as possible)
• Collaborate with enterprise risk type 2LOD teams to coordinate the challenge to enterprise/local risk type 1LOD teams.
• Understand and speak to the Technology Risk profile of the LE based on aggregation of data and reporting
• Act as main point of contact for Technology Risk for LE regulator, Audit and ILE Leadership, and requests for Technology Risk program/results requests
• LE specific committee Technology Risk representative, and point of contact for Technology Risk at LE board meetings (as required)
• Input to ILE Technology Risk policies and frameworks, where required, to ensure they meet UK requirements
• Influence Enterprise Technology Risk Framework/Policies/Programs to ensure fit for purpose for ILE, and support ILE deployment of Enterprise Technology Risk programs
• Advise business on applicability and effective execution of Technology Risk frameworks
• Coordinate with Enterprise Risk Lead on 2nd Line testing, risk assessments, risk appetite reviews, and review/challenge activity, supporting effective communication between ILE Technology Risk and the Enterprise for awareness, risk aggregation and action tracking.
• Ensure appropriate communication of risks between ILE and Enterprise
• Support the ILE CRO in their oversight duties aligned to the Risk Governance Framework and applicable policies, reviewing Issues and findings related to Technology Risks affecting ILE, and overseeing effective remediation
• 2nd Line of Defense ILE oversight lead for Regulatory Change Managements relating to Technology Risk.
• Work with Enterprise team to develop LE metrics dashboard, including RAF metrics, aligned with applicable regulatory requirements.
• Perform second level review of all Information Technology (IT), Information Security (IS), Data, AI and Business Disruption risk questionnaires that need to be submitted to the Regulators
• Participate in operational resilience incident communication channels, with objective of monitoring and overseeing incidents that may require regulatory notification (e.g. in accordance with DORA requirements)

Qualifications

Minimum Qualifications

• 5+ years of leadership experience in risk management or a similar role;
• Strong business acumen with a risk-reward control perspective;
• Experience in interacting with regulators and familiarity with the UK regulatory landscape and requirements;
• Working understanding of the UK and EU regulatory landscape applicable to technology, data, cybersecurity, resilience, and AI risks, including FCA/PRA supervisory expectations, DORA, GDPR, EU Artificial Intelligence Act and the UK Government's AI Regulation Framework, NCSC CAF, as well as UK and EU data protection requirements
• Understanding risk assessment methodologies, frameworks, and industry standards.
• Experience with Governance, Risk and Compliance tools (e.g. Archer / ServiceNow)
• Demonstrated ability to successfully manage multiple priorities under pressure;
• Fluency in English (verbal and written);
• Advanced degree in business, economics, engineering, or a related field is preferred.
• Having industry certifications in cybersecurity, operational resilience, business continuity management, Disaster Recovery or AI risk management is preferred.

Leadership Skills

• Proven leader who can build, inspire, and coach a team with a passion for the business;
• Excellent relationship and influence management skills with the ability to build productive relationships across teams and levels of seniority;
• Self-confident with a strong sense of integrity and the ability and willingness to challenge and be challenged;
• Proactive in identifying issues, delivering and escalating key findings, and advising on recommended solutions to correct issues or mitigate risks;
• Ability to communicate oversight findings to colleagues, business partners, and senior leaders;
• Strong verbal and written communication skills.

Depending on factors such as business unit requirements, the nature of the position, cost and applicable laws, American Express may provide visa sponsorship for certain positions.

About Us

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

About The Team

• Competitive base salaries
• Bonus incentives
• Support for financial-well-being and retirement
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• Generous paid parental leave policies (depending on your location)
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counselling support through our Healthy Minds program
• Career development and training opportunities

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.