Senior Manager, Transformation

Xplor Education; Greater London; On-site; GBP 120,000 - 160,000; Full time

Job summary

Xplor Education in the United Kingdom is seeking a Director, Transformation to drive end-to-end workstreams across business integration, systems modernization, and AI-enabled capabilities in customer-facing functions.

The role is a fixed-term position for 12 months, with potential for progression within the organization. You will engage directly with senior stakeholders and shape how AI reshapes customer support, success, and sales across the business.

Responsibilities

• Own transformation projects from design through implementation and measurement of long-term business outcomes.
• Lead the transformation agenda for one or more assigned business functions.

Job description

Company Description

Xplor Technologies powers the experiences at the heart of everyday life. Through modern vertical software, embedded payments, and AI-powered capabilities, we help businesses in fitness, recreation, golf and club, field services, laundry, education, and other membership-based and service-based industries simplify operations, uncover insights, and elevate customer and member experiences.

Job Description

About the opportunity

Xplor is building a high-impact Transformation team to drive strategic change across the business. As Director, Transformation, you will play a role leading workstreams end-to-end and engaging directly with senior stakeholders — spanning business integration, systems and process modernization, and the practical application of AI across customer-facing functions. Reporting to the Chief Transformation Officer, you will help bring structure, rigor, and momentum to work that is foundational to Xplor's next phase of growth.

This is a fixed-term role for 12 months, with the potential for extension. The Transformation team is designed as a proving ground: our hope and intent is that, at the end of the term, you'll move into a functional leadership role elsewhere in the business — bringing the relationships, context, and credibility you've built with you. Many of the skills and the visibility you'll gain here are hard to get anywhere else in the organization.

A core thread of this role is helping shape how AI reshapes customer-facing work at Xplor — rethinking how customer support, customer success, and sales operate in an AI-enabled world. You won't just support this shift; you'll help design it.

You'll work across a mix of transformation initiatives that could include things like integrating newly acquired businesses, modernizing core systems and tools, and applying AI to reshape how customer support, success, and sales operate.

• Own transformation projects from design through implementation and measurement of long-term business outcomes.
• Lead the transformation agenda for one or more assigned business functions.