Senior Manager - Talent Pool

Faculty; London; On-site; GBP 100,000 - 125,000; Full time

Job description

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About Faculty

At Faculty, we transform organisational performance through safe, impactful and human-centric AI.

With a decade of experience, we provide over 300 global customers with software, bespoke AI consultancy, and Fellows from our award-winning Fellowship programme.

Our expert team brings together leaders from across government, academia and global tech giants to solve the biggest challenges in applied AI.

Should you join us, you'll have the chance to work with, and learn from, some of the brilliant minds who are bringing Frontier AI to the frontlines of the world.

We are growing rapidly, and are always open to great talent. If you apply to this job, you will be added to a talent pool which we will visit when we have a live Senior Manager requirement.

About Frontier

Frontier is Faculty's AI as a service product - an AI-powered simulation technology which improves the speed, quality and execution of decisions across enterprise. Using a computational twin framework, it goes beyond business intelligence and data science to connect AI models and siloed data from across organisations, and enable decision intelligence on a new scale.

In line with our conviction that AI should be human-led, Frontier enables the best combination of human and machine intelligence by making AI models interactive so business users can test future scenarios, understand impact, and make optimal decisions.

We need you to bridge the gap between our product's advanced AI capabilities and real-world business impact. Bringing together the expertise of Software Engineers, Data Scientists, and Design specialists, you will ensure successful customisation and deployment for our enterprise clients. Your work will drive meaningful results for our clients, turning their toughest challenges into opportunities for innovation.

What you'll be doing

• Lead transformational AI system implementations by scoping solutions that deliver customer value and by navigating complex challenges in partnership with technical colleagues.
• Manage enterprise customer accounts, including pricing, contract negotiations, resourcing and identifying growth opportunities.
• Build trust with senior stakeholders in global enterprises through delivery excellence and a deep understanding of how Frontier addresses their unique problems.
• Serve as the customers' advocate within Faculty, providing feedback and insights to the product development team to enhance customer satisfaction.
• Create scalable delivery assets, from playbooks and education guides to process improvements that empower delivery partners and customers alike.

Depending on your strengths and Frontier's evolution, in future you may also:

• Define and establish a customer support function tailored to diverse client needs.
• Collaborate with the business development team to explore novel use cases and strategic growth opportunities for Frontier.

Who we're looking for

• Extensive experience in B2B technology consulting or product development
• An analytical, forensic and thorough approach to problem discovery
• A proven track record of leading teams to deliver technically complex projects, particularly involving AI/ML technologies, leveraging technology platforms.
• Exceptional communication skills, capable of simplifying complex concepts and fostering trust with both technical and business stakeholders.
• Experience managing senior customer relationships and influencing across multiple internal teams.
• A proactive and adaptable mindset, thriving in ambiguity and always finding solutions to drive success.
• High personal standards - a grasp on the detail and able to context switch between this and the bigger picture.

What we can offer you:

The Faculty team is diverse and distinctive, and we all come from different personal, professional and organisational backgrounds. We all have one thing in common: we are driven by a deep intellectual curiosity that powers us forward each day.

Faculty is the professional challenge of a lifetime. You'll be surrounded by an impressive group of brilliant minds working to achieve our collective goals.

Our consultants, product developers, business development specialists, operations professionals and more all bring something unique to Faculty, and you'll learn something new from everyone you meet.