Senior Manager, Strategy & Transformation, ETF

Bain & Company; London; On-site; GBP 80,000 - 120,000; Full time

Job summary

Bain & Company seeks a Senior Manager for Technology & Innovation to drive the External Talent Function's roadmap, focusing on digital tools and AI. This role requires strong leadership in technology strategy, cross-functional project management, and innovation management. Ideal candidates will have a collaborative mindset and a proven track record in digital transformation.

Qualifications

• Experience in technology strategy and digital transformation.
• Strong project management skills and business analysis experience.
• Understanding of digital product management and Agile methodologies.

Responsibilities

• Own ETF’s technology and innovation roadmap.
• Translate business needs into actionable product opportunities.
• Lead cross-functional technology-driven transformation initiatives.
• Champion digital enablement and AI adoption.

Skills

Technology strategy

Innovation management

Digital transformation leadership

Cross-functional project management

Business analysis

Agile methodologies

Change leadership

Data-driven decision making

Collaboration and influence

Analytical thinking

Education

Bachelor’s degree

MBA or other master’s degree

Job description

WHAT MAKES US A GREAT PLACE TO WORK

We are proud to be consistently recognized as one of the world's best places to work. We are currently the #1 ranked consulting firm on Glassdoor’s Best Places to Work list and have maintained a spot in the top four on Glassdoor’s list since 2009. Extraordinary teams are at the heart of our business strategy, but these don’t happen by chance. They require intentional focus on bringing together a broad set of backgrounds, cultures, experiences, perspectives, and skills in a supportive and inclusive work environment. We hire people with exceptional talent and create an environment in which every individual can thrive professionally and personally.

WHO YOU’LL WORK WITH

ETF is aworld-class, integrated function designed to strategically leverage and deploy external talent at Bain, including advisors, contractors, external experts. The ETF mission is to deliver seamless access to world-class external talent & expertise to accelerate Bain’s growth and clients’ results.

The Senior Manager, Technology & Innovation of the External Talent Function (ETF) will drive the ETF’s technology, product, and innovation roadmap to enable scale, operational excellence, and a differentiated experience for external talent and Bain stakeholders. This role will lead the identification, prioritization, and execution of initiatives leveraging digital tools, automation, and AI to transform ETF’s ways of working.

The Senior Manager will act as a critical connector between ETF business needs and Bain’s TS Product organization, ensuring ETF’s technology investments drive measurable business outcomes. They will also lead change management efforts to embed new solutions across ETF teams and promote a culture of digital adoption and innovation.

The Senior Manager will report directly to the Director, Strategy & Transformation, and collaborate closely with Product Owners, Operations, and ETF Leadership.

WHAT YOU'LL DO

Key Responsibilities:

1. Own ETF’s technology and innovation roadmap

• Maintain a consolidated view of ETF’s technology and innovation needs across user personas, use cases, and function.
• Maintain a consolidated view on ETF innovation roadmap, incl. process innovation initiatives across functions
• Prioritize technology initiatives based on business impact, user experience improvements, and alignment with strategic priorities, and level of effort required.
• Partner with Bain’s Product teams (including PEG, Talent, Recruiting) to shape the ETF technology investment pipeline.
• Report regularly to ETF leadership on ETF tech and innovation progress, risks, and outcomes.
• Define and measure success for technology and innovation initiatives
• Establish clear KPIs and success metrics for technology and innovation programs, including business impact, user satisfaction, adoption rates, and ROI.

2. Translate business needs into actionable product and innovation opportunities

• Gather and synthesize business requirements from ETF stakeholders and users, drive alignment between stakeholders.
• Work closely with Product Managers to translate needs into user stories, product features, and implementation roadmaps.
• Serve as ETF’s business lead for technology projects, ensuring voice of the customer is central to product development.

3. Lead cross-functional technology-driven transformation initiatives

• Manage the delivery of ETF-led technology initiatives from the business side, including digital tool deployments, automation pilots, and platform enhancements.
• Coordinate cross-functional project teams, manage risks, and ensure successful execution against timelines and success criteria.

4. Champion digital enablement and AI adoption within ETF

• Identify opportunities to automate manual processes, apply AI/ML tools, and deploy analytics to improve efficiency and decision-making.
• Sponsor proofs of concept and pilot initiatives to test new technologies within ETF workflows.

5. Drive change management and solution adoption across ETF

• Lead change management planning and execution for new technology deployments, ensuring strong communication, training, and support models.
• Develop adoption strategies to embed new tools and ways of working across ETF’s teams globally.

6. Maintain close partnership with ETF Operations, Strategy, and Front-End teams

• Collaborate closely with Operations, Go-To-Market and Request Management Leads to align technology solutions with business process design.
• Ensure digital initiatives are fully integrated into broader ETF transformation efforts and contribute to scaling ETF’s solutions.

ABOUT YOU

Experience & Skills

• Technology strategy, innovation management, and digital transformation leadership.
• Strong cross-functional project and program management skills.
• Business analysis and experience in translating business needs into product requirements.
• Digital product management understanding, including Agile methodologies.
• Change leadership and organizational change management skills.
• Data-driven decision making and impact tracking.
• Collaboration, influence, and stakeholder engagement skills.
• Analytical thinking, structured problem solving, and results orientation.
• High integrity, professionalism, and entrepreneurial mindset.

Education

• Bachelor’s degree preferred, or equivalent combination of education and experience.
• Ideally with an MBA or other master’s degree

Personal Attributes

• Collaborative: Works effectively across teams and functions. Service-oriented.
• Organized & Detail-Oriented: Keeps processes on track and ensures accuracy.
• Pragmatic: Strong problem-solving ability with a practical sense of what’s achievable.
• Articulate: Communicates clearly and with impact—both verbally and in writing.
• Team Player: Passionate, reliable, and great to work with.

ABOUT US

Bain & Company is the management consulting firm that the world’s business leaders come to when they want results. Bain advises clients on strategy, operations, information technology, organization, private equity, digital transformation and strategy, and mergers and acquisition, developing practical insights that clients act on and transferring skills that make change stick. The firm aligns its incentives with clients by linking its fees to their results. Bain clients have outperformed the stock market 4 to 1. Founded in 1973, Bain has 58 offices in 37 countries, and its deep expertise and client roster cross every industry and economic sector.