Senior Manager Strategic Partnerships

American Express; United Kingdom; Hybrid; GBP 45,000 - 85,000; Full time

Job description

Job Description

This job is with American Express, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.

You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

American Express entered the travel agency business in 1915 and today is one of the world’s largest luxury travel and lifestyle service networks serving Card Members across 23 markets. American Express Travel business provides exclusive access to best-in-class travel and lifestyle programs and benefits, extraordinary service, and unrivaled expertise to Card Members seeking leisure or business travel.

American Express Travel set the standard for luxury travel programs, and we have been innovating and evolving our programs, benefits, and offerings to drive value for our customers and deepen their relationship with the American Express brand. In partnership with 1000+ best-in-class travel suppliers, American Express delivers unparalleled travel benefits to premium card members; optimizing the delivery of products and services through different channels, including our customer contact centers, market specific travel websites and evolving digital solutions.

With a deep understanding of our customers’ needs and a pulse on evolving travel trends and innovation in the international markets, the Global Strategic Partnerships and Marketing (GPM) organization is shaping the future of travel and transforming the value proposition of American Express travel benefits to maintain our strength in the leisure travel industry.

How will you make an impact in this role?

Senior Manager Strategic Partnerships will report to the Director of International Partnerships and is responsible for managing Airline partnerships and American Express stakeholders across international markets with focus on Canada, Mexico and Germany. Through these partnerships and unique value proposition you will drive new opportunities for American Express Travel and partner portfolio whilst delivering sales and revenue targets. Applicants should be able to demonstrate strong relationship and negotiation skills in a multimarket environment with experience of stakeholder management and revenue generation.

Other Key Responsibilities:

1. Supports the Global Amex Travel Strategy at market level.
2. Provides market intelligence to support deal negotiations balancing commercial terms for Amex Travel, card member value and partner goals.
3. Manages implementation of new partnerships and renewal strategy for existing partnerships.
4. Collaboratively works with other Amex Business enterprises across global markets driving common goals.

Minimum Qualifications:

1. Strong customer orientation, able to understand & interpret premium customers' needs.
2. High level of motivation and ability to work under own initiative, specifically able to work across multiple time zones, with an entrepreneurial mindset.
3. Analytical – Able to read and analyse data, and make recommendations to internal and external stakeholders, protecting both partner value and revenue goals.
4. Innovative and creative thinker, prepared to challenge status quo and find creative solutions to problems.
5. Experience in supplier negotiations.
6. Experience in managing complex stakeholder management, and be able to demonstrate dealing with difficult scenarios.
7. Advanced knowledge in Microsoft Word, Excel, and PowerPoint.
8. Excellent communication, analytical, and presentation skills (both written and oral).

Preferred Qualifications:

1. Knowledge of GDS and airline revenue management.
2. Fluent in Spanish.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

1. Competitive base salaries.
2. Bonus incentives.
3. Support for financial-well-being and retirement.
4. Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location).
5. Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need.
6. Generous paid parental leave policies (depending on your location).
7. Free access to global on-site wellness centers staffed with nurses and doctors (depending on location).
8. Free and confidential counseling support through our Healthy Minds program.
9. Career development and training opportunities.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.