Senior Manager, Specialist Services (Talent, Culture & Capability)

BT Group; Birmingham; Hybrid; GBP 60,000 - 100,000; Full time

Job summary

An established industry player is seeking a Senior Manager to lead Talent, Culture & Capability initiatives. This pivotal role involves shaping strategic HR programs that enhance employee experiences and align with organizational goals. You will drive continuous improvement in performance management and collaborate with stakeholders to implement effective talent strategies. With a focus on inclusivity and data-driven decision-making, you will mentor a high-performing team while ensuring compliance with regulations. Join a forward-thinking company that values collaboration and personal development, offering a competitive salary and comprehensive benefits.

Benefits

15% on target bonus

Private Health Care

Car Allowance

BT Pension scheme

Equal family leave

Enhanced women’s health support

25 days annual leave

24/7 private virtual GP appointments

2 weeks carer’s leave

World-class training and development

Qualifications

• Experience in managing performance strategies aligned with organisational goals.
• Proven leadership in developing high-performing teams.

Responsibilities

• Oversee operational delivery of performance cycles and enhance BT's effectiveness.
• Lead and mentor team members in performance and talent management.

Skills

Performance Management Strategies

Stakeholder Collaboration

Talent Development

Assessment Methodologies

Leadership Skills

Compliance Knowledge

Reporting Mechanisms

Training Program Design

Education

Bachelor's Degree in Human Resources or related field

Master's Degree in Business Administration

Job description

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Senior Manager, Specialist Services (Talent, Culture & Capability)

Posting Date: 7 May 2025

Function: HR

Unit: HR

Location:

Snowhill, Birmingham, United Kingdom

Birmingham, Bristol or Manchester - Hybrid working 3 days in the office, 2 wherever.

Why This Job Matters:

This newly established function is responsible for operationalising and enabling HR processes to ensure a consistent, high-quality experience for all colleagues. As the primary gateway for HR support for colleagues and managers, it focuses on efficiency and seamless employee lifecycle processes. We aim to provide essential HR services that enable outstanding colleague experiences.

As the Senior Manager, Specialist Services (Talent, Culture & Capability), you will shape and drive strategic initiatives within the Talent, Culture, and Performance Community of Expertise. You will lead the design and development of innovative programs, ensuring they are operationally viable and successfully implemented across the organisation.

In this senior leadership role, you will integrate and mobilise resources into business-as-usual operations. Your expertise will foster a culture of continuous improvement and excellence, aligning talent, culture, and capability initiatives with broader strategic goals.

What you'll be doing

1. Oversee the operational delivery of the end-to-end performance cycle, ensuring seamless integration with strategy, reward, and other key touchpoints to enhance BT’s performance, inclusion, and effectiveness.
2. Lead planning, scheduling, reporting, and oversight of managed services' performance and direction.
3. Drive continuous improvement by executing, refining, and enhancing Talent, Culture, Learning & Capability service operations for more effective delivery.
4. Collaborate with Digital and the Centre of Expertise to shape future roadmaps and implement platform and module releases related to Talent, Learning, and Performance.
5. Partner with the Talent, Culture & Capability COE to align and implement strategy across all colleague levels, including senior leaders. Focus areas include succession planning, mobility, readiness, and skills development. Monitor and optimise service quality, responsiveness, and efficiency to support organisational goals.
6. Oversee planning, scheduling, and reporting of learning initiatives, ensuring high performance from managed services. Support mobilisation and operation of products, working closely with Portfolio, squads, and the COE.
7. Implement BT’s assessment methodology for talent identification and role evaluation, supporting inclusive and data-driven decision-making.
8. Lead and mentor People & Culture team members, guiding performance and talent management.
9. Ensure compliance with relevant regulations and policies for performance and talent management, including oversight of mandatory learning administration. Manage compliance tracking and annual reporting.
10. Develop and maintain reporting mechanisms to track and communicate the impact of Talent, Culture, Learning & Capability initiatives.
11. Provide training and support to People & Culture colleagues and stakeholders on HR systems, enhancing capability in performance, talent, and learning processes.

The skills you'll need to succeed

• Proven experience in implementing and managing end-to-end performance strategies aligned with organisational goals and integrated with key business touchpoints.
• Ability to execute, refine, and enhance performance management cycles to drive continuous improvement.
• Extensive stakeholder collaboration experience, including with the Talent Centre of Excellence, to align and implement talent strategies.
• Strong track record in managing talent outcomes across all levels, including succession planning, mobility, readiness, and skills development.
• Experience applying assessment methodologies for hiring, talent identification, and role evaluation, with a focus on inclusivity and data-driven decision-making.
• Proven leadership in guiding and developing high-performing teams, fostering a culture of excellence and continuous improvement.
• Solid understanding of relevant regulations and policies to ensure compliance in performance and talent management.
• Skilled in developing reporting mechanisms to monitor and communicate the impact of talent initiatives.
• Experience designing and delivering training programmes to build capability among managers and colleagues.

At BT, we entertain, educate, and empower millions daily. We’re a brand built on connecting people – friends, family, businesses, communities. Working here, you’ll receive an attractive salary and benefits, and join an organisation committed to collaboration, inclusivity, and your development.

Benefits include:

• 15% on target bonus
• Private Health Care
• Car Allowance
• BT Pension scheme (minimum 5% Employee contribution, BT contribution 10%)
• From January 2025, equal family leave: 18 weeks full pay, 8 weeks half pay, 26 weeks statutory rate, for all parents.
• Enhanced women’s health support, including menopause, screenings, period care, and more.
• 25 days annual leave (plus bank holidays), increasing with service.
• 24/7 private virtual GP appointments for UK colleagues.
• 2 weeks carer’s leave.
• World-class training and development.
• Option to join BT Shares Saving schemes.

Note: Although roles are listed as full-time, flexible working options are available. Reasonable adjustments for the selection process can be provided. We encourage applications from diverse backgrounds, even if you don’t meet every criterion.