Senior Manager, Sales Strategy & Operations

Tbwa Chiat/Day Inc; London; On-site; GBP 60,000 - 100,000; Full time

Job description

Senior Manager, Sales Strategy & Operations

London, England, United Kingdom

About Us

Diligent is the global leader in modern governance, providing SaaS solutions across governance, risk, compliance, audit and ESG. Empowering more than 1 million users and 700,000 board members and leaders with a holistic view of their organization’s GRC practices so they can make better decisions, faster. No matter the challenge.

At Diligent, you are an agent of positive change. You are joining a team of passionate, smart, creative people who not only want to help build the software company of the future, but who want to make the world a more sustainable, equitable and better place. Be a part of a global community on a mission to make a real impact.

The Diligent Commercial Strategy & Operations team sits at the heart of the company’s growth engine, driving revenue acceleration and operational excellence across our global Sales, Customer Success, Partner, and Marketing organizations. As the architects of Diligent's Go-To-Market strategy, we collaborate with executive leadership to shape data-driven initiatives, streamline processes, and optimize our GTM tech stack. Our team leads critical functions, including Sales and CS Operations, Commissions, the GTM Tech stack and global process implementation—ensuring alignment and efficiency at every level of the commercial organization. Joining this team means being part of a high-impact, strategic group that directly influences Diligent's success and fosters a culture of innovation, performance, and continuous improvement.

About the Role

As the EMEA/APAC Manager, Sales Strategy & Operations, you will be a key contributor to driving operational excellence and supporting revenue growth within the region. You will work closely with the International Sales leadership team and play a vital role in territory planning, sales forecasting, pipeline management, sales performance analysis, and the execution of strategic initiatives. This role requires a strong understanding of SaaS sales, solid analytical skills, and the ability to collaborate effectively with cross-functional teams.

Responsibilities

• Support the development and execution of sales strategies in partnership with the Head of Sales and the regional leadership team.
• Contribute to the design, implementation, and optimization of sales territories across EMEA and APAC, considering market dynamics, customer segmentation, and sales capacity. Assist with ongoing territory health analysis.
• Support the regional sales forecasting process, contributing to data collection, analysis, and reporting.
• Participate in regular pipeline reviews with sales teams, providing data-driven insights and recommendations.
• Analyze sales performance data to identify trends, opportunities, and risks, and contribute to the development of actionable insights for sales leadership.
• Support the execution of strategic sales initiatives aimed at driving revenue growth, improving sales efficiency, and expanding market share in EMEA and APAC.
• Collaborate with global Sales Operations, Finance, Marketing, Enablement and other cross-functional teams to ensure alignment and effective execution of sales plans.
• Contribute to the identification and implementation of process improvements and technology solutions to enhance sales productivity.
• Provide analytical support for quarterly business reviews (QBRs) and other key business planning processes.
• Act as a liaison between the international business and the Global organization, supporting clear communication and collaboration.

We’re excited about you because you have:

• 5+ years of experience in Sales Operations, Sales Strategy, GTM Operations, or a related field, preferably in a SaaS B2B environment.
• Experience in territory planning, sales forecasting, pipeline management, and sales performance analysis.
• Solid understanding of SaaS sales methodologies and best practices.
• Proficiency in Salesforce, including dashboards, reports, and basic workflows.
• Experience using sales technology tools such as Clari, Salesloft, ZoomInfo, Dun & Bradstreet, or similar platforms.
• Strong quantitative and analytical skills, including solid Excel skills (e.g., pivot tables, formulas).
• Experience working effectively with sales teams and cross-functional teams.
• A proactive, results-oriented mindset.
• Good communication, presentation, and problem-solving skills.
• Ability to manage multiple projects concurrently.
• Experience working in a global or international business context is a plus.

What Diligent Offers You

• Creativity is ingrained in our culture. We are innovative collaborators by nature. We thrive in exploring how things can be differently both in our internal processes and to help our clients.
• We care about our people. Diligent offers a flexible work environment, global days of service, comprehensive health benefits, meeting free days, generous time off policy and wellness programs to name a few.
• We have teams all over the world. We may be headquartered in New York City, but we have office hubs in Washington D.C., Vancouver, London, Galway, Budapest, Munich, Bengaluru, Singapore, and Sydney.
• Diversity is important to us. Growing, maintaining and promoting a diverse team is a top priority for us. We foster and encourage diversity through our Employee Resource Groups and provide access to resources and education to support the education of our team, facilitate dialogue, and foster understanding.

Diligent created the modern governance movement. Our world-changing idea is to empower leaders with the technology, insights and connections they need to drive greater impact and accountability – to lead with purpose. Our employees are passionate, smart, and creative people who not only want to help build the software company of the future, but who want to make the world a more sustainable, equitable and better place.

Headquartered in New York, Diligent has offices in Washington D.C., Baltimore, London, Galway, Budapest, Vancouver, Bengaluru, Munich, and Sydney.

We are a drug-free workplace. Diligent is proud to be an equal opportunity employer. We do not discriminate based on race, color, religious creed, sex, national origin, ancestry, citizenship status, pregnancy, childbirth, physical disability, mental disability, age, military status, protected veteran status, marital status, registered domestic partner or civil union status, gender (including sex stereotyping and gender identity or expression), medical condition (including, but not limited to, cancer-related or HIV/AIDS related), genetic information, or sexual orientation in accordance with applicable federal, state and local laws. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.