Senior Manager, Revenue Operations

Funding Circle Ltd.; Greater London; Hybrid; GBP 90,000 - 130,000; Full time

Benefits offered by this job

Flexibility

Health

Wealth

Development

Lifestyle

Job summary

Funding Circle Ltd. in London is seeking an experienced RevOps & AI automation leader to improve capabilities for customer-facing teams and drive efficiency.

You will own KPI dashboards, analytics standards, and a roadmap for AI-enabled tooling across Sales, Service, and Collections. You will line-manage an AI & Automation manager and work closely with cross-functional teams to deliver measurable improvements in conversion and productivity while expanding the RevOps function into strategic

Qualifications

• Proven track record unlocking actionable insights that drive revenue growth.
• Hands-on with CRM, reporting, data analytics and AI with measurable results.
• Experience collaborating with Sales and Marketing to improve funnels.
• Ability to own and prioritize a roadmap with a small team.
• Strong stakeholder management across multiple senior stakeholders.

Responsibilities

• Own the KPI suite, dashboards and weekly performance reporting for Sales, Service and Collections.
• Own the RevOps build roadmap and act as product manager and builder for AI tooling and automations.
• Line-manage the AI & Automation manager, setting direction and shipping in tandem.
• Identify and prioritize initiatives for the team that drive real business value.
• Drive operational efficiency gains across sales and contact-centre processes.
• Lead adoption of tools and best practices to increase conversion and productivity.
• Act on customer insight and drive improvements to customer journeys across teams.
• Lead a high-performing RevOps team expanding into strategic new revenue areas.

Skills

Data analytics

Sales analytics

CRM (Salesforce)

Stakeholder management

Leadership

AI tooling

Process improvement

Tools

Amazon Connect Contact Lens

Job description

We’re on a mission to back the UK’s small businesses like no one else

Small businesses are the backbone of the economy, and we’re here to help them win. We’ve built a platform that uses clever data to get them the funding they need in minutes, not weeks.

At Funding Circle, we have the restless energy of a fintech start-up with the stability of a public company. It’s a unique mix that gives Circlers the autonomy to take ownership and the scale to make an impact that truly counts.

We’re a high-performing team that chooses to lift each other up. We challenge, we champion, and we have each other’s backs - because we know that when we stand together, we move faster and build better.

The impact is real: Last year alone, the businesses on our platform generated £7.2bn for the UK economy Come and join a mission that matters!

[Read our Impact Report] | [See our Trustpilot]

The role

London (Hybrid) | 3 days in the office | Competitive Salary + Benefits

Bringing together our RevOps & AI automations team, you will be improving capabilities for all of the customer facing teams. You’ll work across a mix of AI and traditional GTM tools to help our sales teams work faster and more effectively than ever before.

• Own the KPI suite, the dashboards and the weekly performance reporting for Sales, Service and Collections. Set the analytics standard across the customer-facing teams, and ensure that every metric earns its place and drives business outcomes.

• Own the RevOps build roadmap and act as both product manager and builder on it: AI-assisted quality assurance and coaching tooling, call transcription and conversational intelligence on Amazon Connect Contact Lens, and the automations that take manual work off managers.

• You will line-manage a specialist AI & Automation manager, so this is about setting direction and shipping alongside, not delegating and reviewing.

• With your unique perspective across the customer-facing teams, you will identify and prioritize initiatives for the team that drive real business value.

• Identify and execute operational efficiency gains across sales and contact-centre processes.

• Drive team adoption of tools and best practices to directly increase conversion and productivity.

• Act on customer insight and drive improvements to customer journeys across the teams. This isn't just producing the reports, you will own the next action and the outcome.

• Lead a high-performing RevOps team while scaling the function into strategic new focus areas across the revenue engine.

What we’re looking for

• A track record of unlocking actionable insights that drive revenue growth, with the ability to translate data into business strategy.

• You know the technology and the shortest path to value. You are hands-on with the CRM (ideally Salesforce), reporting, data analytics and AI and you can point to real results.

• You’ve worked closely with Sales and Marketing teams to drive results. You understand what drives customer behaviour and how to get the most out of the sales funnel.

• You’ve built with and on top of AI, producing systems that drive real business outcomes.

• You’ve got experience getting frontline teams to change how they work, and making it stick.

• You can own and prioritise your own roadmap alongside business‑critical change, with a small team and a broad remit.

• You’ve demonstrated the ability to manage multiple high‑level stakeholders.

• Proven ability to get the best from a small, expert team.

We’re building a place where everyone truly feels they belong. Even if your past experience doesn't align perfectly with every requirement, we'd still love to hear from you.

Why join us?

We back you to build an incredible career and by joining us, you'll be part of one of The Sunday Times Best Companies to Work For 2026! As a flexible-first employer, we use a "best of both" approach. We’ll see you in our London office to collaborate – with barista coffee and subsidised Just Eat lunches on us!

Our Circler Proposition focuses on five areas:

• Flexibility: We provide a benefit allowance you can tailor to your own life and family.

• Health: This includes private medical and dental, health assessments, and access to a digital GP.

• Wealth: We offer life assurance, share schemes, and financial coaching.

• Development: You get a dedicated annual learning allowance to help you level up.

• Lifestyle: We have electric car and cycle-to-work schemes, plus season ticket loans.

We also have award-winning parental leave policies. We’re here to support you through the big life moments, from fertility treatments to new additions to the family.

Ready to join a mission that matters? We’d love to chat!