Senior Manager, People AI Products & Agents 12 Months FTC

Sky; Hounslow; Hybrid; GBP 90,000 - 120,000; Full time

Benefits offered by this job

Free Sky TV

Pension up to 9%

Private healthcare

Aviva Digital GP

Discounts on Sky products

Sharesave and Tech schemes

Sky VIP rewards

Job summary

Sky, a leading media and entertainment company, is hiring a Senior Manager, People AI Products & Agents within the People Technology, Product & AI team. You will lead the People AI Product Portfolio and the Enterprise Agent Central Hub, turning strategic direction into prioritised roadmaps and measurable outcomes.

You will set governance, collaborate with Group AI and Corporate Leads, and drive adoption of AI-enabled capabilities across the enterprise while delivering business value and employee

Qualifications

• Significant experience leading digital products, AI-enabled capabilities or portfolios in a large organisation.
• Experience managing demand, prioritisation and delivery across multiple products or initiatives.
• Track record translating business challenges into scalable tech-enabled solutions with measurable outcomes.
• Strong stakeholder management, influencing and communication skills in a matrix organisation.
• Strong analytical and problem-solving skills balancing employee experience, business value and feasibility.
• Ability to turn strategy into practical delivery and translate AI concepts into business recommendations.

Responsibilities

• Own and operationally lead the People AI Product Portfolio with a consolidated view of AI demand, opportunities and value.
• Define and improve intake, discovery, evaluation, prioritisation and governance with evidence-based investments.
• Lead product operations for Enterprise Agent Central Hub, including roadmap prioritisation and lifecycle management.
• Partner with AI, Technology and Corporate Leads to evolve shared Enterprise Agent capabilities and standards.
• Sponsor discovery and design for AI-enabled People products, approving pilots and proofs of concept.
• Own success measures, adoption and value realisation using data and feedback to optimise the product lifecycle.
• Lead a small specialist team and the AI Community of Practice across multiple domains.

Skills

Digital product leadership

AI-enabled capabilities

Portfolio management

Stakeholder management

Analytical problem-solving

Strategic and operational delivery

Job description

This is a new 12-month FTC/secondment opportunity within the People Technology, Product & AI team, part of the People Experience team. As Senior Manager, People AI Products & Agents, you’ll lead the People AI Product Portfolio and the Enterprise Agent Product, turning strategic direction into prioritised roadmaps, clear product decisions and measurable business outcomes.

You’ll work at the intersection of People, AI and product, helping us identify where AI can create the greatest employee and business value and ensuring opportunities are evaluated, prioritised, governed, delivered and continuously improved. You’ll also provide product leadership for the Enterprise Agent Central Hub, working with Group AI, Technology, Corporate Domain Leads, Employee Experience teams and strategic partners to evolve the shared capabilities that enable a consistent, high-quality Enterprise Agent experience across corporate domains.

What you’ll do:

• Own and operationally lead the People AI Product Portfolio, maintaining a consolidated view of AI demand, opportunities, products, initiatives, delivery activity and realised value across the People Directorate.
• Define and improve how AI ideas move through intake, discovery, evaluation, prioritisation and governance, supporting business cases and evidence-based investment and roadmap decisions.
• Lead product operations for Sky’s Enterprise Agent Central Hub, including roadmap and backlog prioritisation, lifecycle management, performance, cross-functional planning and operational readiness.
• Partner with Group AI, Technology, Corporate Domain Leads and Corporate Affairs to evolve the shared Enterprise Agent capabilities and standards covering experience, KPIs, governance and risk, architecture and tooling, journeys, certification, release and engagement.
• Sponsor discovery and functional design for AI-enabled People products and Enterprise Agent capabilities. Support evaluation of the right approach across native platform AI, enterprise AI services, Enterprise Agent capabilities and custom-built agents, and approve pilots and proofs of concept where appropriate.
• Own success measures, adoption and value realisation across People AI products, using performance data and employee feedback to drive optimisation across the product lifecycle.
• Lead a small specialist team and the People AI Community of Practice, building strong relationships across People, Group AI, Technology and other corporate domains and influencing through clear, evidence-based recommendations.

Essential skills:

• Significant experience leading digital products, AI-enabled capabilities, technology portfolios or transformation initiatives within a large and complex organisation.
• Experience managing demand, prioritisation and delivery across multiple products or initiatives, with a strong understanding of product, service design or portfolio management disciplines.
• A track record of translating business challenges into scalable technology-enabled solutions and measurable outcomes across business, technology and delivery teams.
• Strong stakeholder management, influencing, communication and facilitation skills, with experience achieving outcomes in a matrix organisation without direct authority.
• Strong analytical and problem-solving skills, with the judgement to balance employee experience, business value, technical feasibility and operational sustainability.
• Comfort operating at both strategic and operational levels, turning strategy into practical delivery and translating complex technology or AI concepts into clear business recommendations.

Desirable skills:

• Experience with AI, Generative AI, Microsoft Copilot, Enterprise Agents, intelligent automation or related technologies.
• Experience working with HR Technology platforms such as Workday, ServiceNow, Cornerstone or other enterprise SaaS solutions.
• Experience supporting AI adoption, governance, value realisation or responsible AI approaches.
• Experience working within product-led, agile or platform-based delivery environments.
• Experience establishing or operating portfolio management, product operations or governance processes.
• Knowledge of employee experience, service design or digital customer experience principles.
• Experience developing reporting, KPI frameworks or product performance dashboards.
• Curiosity for emerging technologies and a passion for continuous improvement and innovation.

Benefits and perks

There's one thing people can't stop talking about when it comes to life at Sky: the perks. Here’s a taster:

• Free Sky TV, including Sky Sports and Sky Cinema
• Pension package with up to 9% employer contribution
• Private healthcare with mental health support
• Aviva Digital GP and dental insurance
• Discounts on Sky products, including Sky Mobile, Sky Broadband, Sky Glass and Sky Protect
• Sharesave and Tech schemes
• A range of Sky VIP rewards and experiences

How you’ll work

We've adopted a hybrid working approach to give more flexibility on where and how we work. The hybrid working expectations for this role are 3 days in the office per week.

Your office base

Osterley

Our Sky Group HQ. Equipped with state-of-the-art technology and workspaces, there’s plenty of space to see your big ideas come to life. Here you’ll find 13 subsidised restaurants and cafés. You can re-energise at our gym, catch the latest films at our cinema, get your car washed and even get pampered at our beauty salon.

Our Osterley Campus is just a 10-minute walk from Syon Lane train station, or you can get one of our free shuttle buses from Osterley, Gunnersbury and Ealing Broadway stations. Plus, there’s free on-site parking available for cars, motorbikes and bicycles.

OR

Livingston Watermark

Sky Watermark is our central site for Livingston, sitting between Glasgow and Edinburgh. With vibrant office spaces, chill-out areas, and an onsite canteen, it’s a great place to work and connect.

The nearest train station is Livingston North. A Sky shuttlebus runsbetween the station and campus every 20 minutes throughout the day.Plus, there’s onsite parking available for cars, motorbikes and bicycles.

Who we are

We’re Sky, a leading media and entertainment company who connect millions with entertainment, sports, news and arts through innovative products and services. Working with us means you’ll be bringing the joy of a better experience to more people, every day. All so we can do better and deliver better for our customers, colleagues and society.

We’re an equal opportunity employer and value diversity at our company. We're a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need as early as you can.

Just so you know: if your application is successful, we’ll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.

To be eligible for this role you are required to have the appropriate right to work in the UK. Please be aware Sky does not offer sponsorship for this position