Senior Manager – Payroll Service Delivery

Mace; London; Hybrid; GBP 60,000 - 85,000; Full time

Job summary

A leading company in the construction sector is seeking a Senior Manager for Payroll Service Delivery in London. This role focuses on managing payroll service delivery partnerships with external vendors and ensuring compliance with regulations. The ideal candidate will have extensive experience in payroll operations across multiple jurisdictions and possess strong leadership skills to guide a dedicated payroll team. Opportunities for flexible working arrangements are available.

Qualifications

• Multiple country payroll and benefits knowledge.
• Experience managing external payroll vendors.
• Experience in processing expatriate and shadow payrolls.

Responsibilities

• Oversees payroll service delivery for UK, European and expat payrolls.
• Acts as primary point of contact with external payroll providers.
• Manages audits and compliance issues related to payroll.

Skills

Payroll accounting knowledge

Analytical skills

Communication skills

Leadership experience

Operational payroll processing knowledge

Education

CIPP certification or equivalent

GPA payroll certification or equivalent

Job description

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Senior Manager – Payroll Service Delivery, London

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Client:

Mace

Location:

London, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

16256caca8e7

Job Views:

7

Posted:

14.07.2025

Expiry Date:

28.08.2025

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Job Description:

At Mace, our purpose is to redefine the boundaries of ambition. We believe in creating places that are responsible, bringing transformative impact to our people, communities and societies across the globe. To learn more about our purpose, culture, and priorities, visit our .

Within our consult business, we harness our unique combination of leading-edge practical expertise and project delivery consultancy to unlock the potential in every project.

Our values shape the way we consult and define the people we want to join us on our journey, they are:

Safety first - Going home safe and well

Integrity - Always do the right thing

Create opportunity - For our people to excel

The role is responsible for leading and overseeing Mace payroll service delivery in collaboration with UK and European payroll vendors. The role acts as primary liasion between Mace and our external payroll vendor network ensuring compliance with all relevant laws and regulations. This role holder is responsible for leading and managing a small team of internal payroll specialists.

You’ll be responsible for:

Oversees payroll service delivery for UK, European and expat/shadow payrolls

Acts as the primary point of contact with Mace's external payroll providers, monitoring service levels through the implementation of SLA's and KPI's to ensure delivery standards/ contractual obligations are met

Manage business reviews with external vendors (QBRs etc)

Supports the set up of new payrolls in new Mace jurisdictions

Builds a strong working relationship with the HR Services team around processes and continuous improvements to support best practice delivery.

Manages all internal, external and client audits, developing action plans to ensure that any issues are resolved in a timely manner

Develops payroll reporting and analytic capabilities including the delivery of performance metrics inline with the managed service vendors

Manages the resolution of Tier 2 payroll queries with the support of external vendors

Works in collaboration with HR Services, Reward, Tax and Finance teams to ensure payroll delivery and compliance

Proactively identifies opportunities for automation/ process improvement and works with HR techology to implement them

Manages payroll risks utilising a control risk framework

Collaborates on transformation projects within HR and cross functional transformation where required, acting as the subject matter expert by providing expert advice on payroll issues

Leads benefit transactional delivery for UK and Northern Europe

Accountable for the completion of the monthly financial reporting process relating to payroll reconciliation activities

Leads the Payroll team, providing coaching, development and training and supporting their ongoing professional development.

You’ll need to have:

Multiple country payroll and benefits knowledge.

Benefits administration and transactional experience.

Payroll accounting knowledge and exposure

Operational payroll processing knowledge

Payroll and benefits compliance knowledge.

Understand tax requirements for new jurisdictions, Changes in wage and tax laws, and other regulatory changes and requirements that may impact payroll.

Experience of managing external payroll vendors in a managed service environment.

Multiple country legislative/payroll knowledge.

Experience in processing expatriate and shadow payrolls

Implementation and set up experience of new country payrolls.

Payroll project management (or equivalent).

Knowledge of Appendix 5 FTCR regulations and application.

Strong verbal and written communications skills.

Analytical and problem solving skills.

Analytical approach.

Advanced interpersonal skills.

Able to build and maintain stakeholder relationships.

Exercise the highest degree of confidentiality regarding all payroll information and employee privacy initiatives.

Leadership experience in delivering high quality payrolls

Ability to work in a fast paced environment.

Ability to perform tasks independently with minimum supervision.

Experience in managing remote teams.

Demonstrate the ability to prioritise and delegate workload accordingly.

Ability to multi task and work at pace - demonstrate experience of managing competing demands ensuring our processes are flawless, payrolls and benefits are processed accurately and on time.

Demonstrate the ability to track, monitor compliance regulations per country.

Demonstrate leading projects from start to finish.

Multiple payroll and benefit country experience.

New payroll country set ups.

Local country compliance experience.

CIPP certified or relevant payroll experience.

You’ll also have:

HR local country legislation knowledge.

Global mobility.

Experience in working on multiple local payrolls.

Ability to administer local benefits.

GPA payroll certification or equivalent.

CIPP certification or equivalent.

Benefits certification or equivalent.

Mace is an inclusive employer and welcomes interest from a diverse range of candidates. Even if you feel you do not fulfil all of the criteria, please apply as you may still be the best candidate for this role or another role within our organisation.

We are also open to discussing part-time, flexible, and hybrid working options if suitable within the role.
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