Senior Manager – Payroll Service Delivery

Mace Group; Birmingham; Hybrid; GBP 40,000 - 70,000; Full time

Job summary

Join Mace Group as a Payroll Manager, responsible for overseeing payroll service delivery across multiple countries, ensuring compliance with regulations, and leading a team of payroll specialists. The role involves direct interaction with external vendors and requires strong leadership, analytical skills, and the ability to manage complex payroll processes. An inclusive employer, Mace welcomes diverse candidates and is open to flexible work arrangements.

Qualifications

• Multiple country payroll and benefits knowledge.
• Experience in managing external payroll vendors.
• Payroll project management experience.

Responsibilities

• Oversee payroll service delivery for UK and European payrolls.
• Act as primary liaison with payroll vendors.
• Manage audits and resolve payroll queries.

Skills

Analytical skills

Stakeholder management

Problem solving

Communication skills

Leadership

Results driven

Confidentiality

Education

CIPP certification or equivalent

GPA payroll certification or equivalent

Benefits certification or equivalent

Job description

At Mace, our purpose is to redefine the boundaries of ambition. We believe in creating places that are responsible, bringing transformative impact to our people, communities and societies across the globe. To learn more about our purpose, culture, and priorities, visit our strategy site.

Within our consult business, we harness our unique combination of leading-edge practical expertise and project delivery consultancy to unlock the potential in every project.

Our values shape the way we consult and define the people we want to join us on our journey, they are:

• Safety first - Going home safe and well

• Client focus - Deliver on our promise

• Integrity - Always do the right thing

• Create opportunity - For our people to excel

The role is responsible for leading and overseeing Mace payroll service delivery in collaboration with UK and European payroll vendors. The role acts as primary liasion between Mace and our external payroll vendor network ensuring compliance with all relevant laws and regulations. This role holder is responsible for leading and managing a small team of internal payroll specialists.

You’ll be responsible for:

• Oversees payroll service delivery for UK, European and expat/shadow payrolls

• Acts as the primary point of contact with Mace's external payroll providers, monitoring service levels through the implementation of SLA's and KPI's to ensure delivery standards/ contractual obligations are met

• Manage business reviews with external vendors (QBRs etc)

• Supports the set up of new payrolls in new Mace jurisdictions

• Builds a strong working relationship with the HR Services team around processes and continuous improvements to support best practice delivery.

• Manages all internal, external and client audits, developing action plans to ensure that any issues are resolved in a timely manner

• Develops payroll reporting and analytic capabilities including the delivery of performance metrics inline with the managed service vendors

• Manages the resolution of Tier 2 payroll queries with the support of external vendors

• Works in collaboration with HR Services, Reward, Tax and Finance teams to ensure payroll delivery and compliance

• Proactively identifies opportunities for automation/ process improvement and works with HR techology to implement them

• Manages payroll risks utilising a control risk framework

• Collaborates on transformation projects within HR and cross functional transformation where required, acting as the subject matter expert by providing expert advice on payroll issues

• Leads benefit transactional delivery for UK and Northern Europe

• Accountable for the completion of the monthly financial reporting process relating to payroll reconciliation activities

• Leads the Payroll team, providing coaching, development and training and supporting their ongoing professional development.

You’ll need to have:

• Multiple country payroll and benefits knowledge.

• Benefits administration and transactional experience.

• Payroll accounting knowledge and exposure

• Operational payroll processing knowledge

• Payroll and benefits compliance knowledge.

• Understand tax requirements for new jurisdictions, Changes in wage and tax laws, and other regulatory changes and requirements that may impact payroll.

• Experience of managing external payroll vendors in a managed service environment.

• Multiple country legislative/payroll knowledge.

• Experience in processing expatriate and shadow payrolls

• Implementation and set up experience of new country payrolls.

• Payroll project management (or equivalent).

• Knowledge of Appendix 5 FTCR regulations and application.

• Strong stakeholder management skills customer centric mindset.

• Strong verbal and written communications skills.

• Analytical and problem solving skills.

• Analytical approach.

• Advanced interpersonal skills.

• Able to build and maintain stakeholder relationships.

• Exercise the highest degree of confidentiality regarding all payroll information and employee privacy initiatives.

• Leadership experience in delivering high quality payrolls

• Results driven.

• Ability to work in a fast paced environment.

• Ability to perform tasks independently with minimum supervision.

• Experience in managing remote teams.

• Demonstrate the ability to prioritise and delegate workload accordingly.

• Ability to multi task and work at pace - demonstrate experience of managing competing demands ensuring our processes are flawless, payrolls and benefits are processed accurately and on time.

• Demonstrate the ability to track, monitor compliance regulations per country.

• Demonstrate leading projects from start to finish.

• Multiple payroll and benefit country experience.

• New payroll country set ups.

• Project management experience.

• Local country compliance experience.

• CIPP certified or relevant payroll experience.

You’ll also have:

• HR local country legislation knowledge.

• Global mobility.

• Experience in working on multiple local payrolls.

• Ability to administer local benefits.

• GPA payroll certification or equivalent.

• CIPP certification or equivalent.

• Benefits certification or equivalent.

Mace is an inclusive employer and welcomes interest from a diverse range of candidates. Even if you feel you do not fulfil all of the criteria, please apply as you may still be the best candidate for this role or another role within our organisation.

We are also open to discussing part-time, flexible, and hybrid working options if suitable within the role.
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