Senior Manager – Operational Resilience & Crisis Management

PwC; Birmingham; Hybrid; GBP 90,000 - 130,000; Full time

Benefits offered by this job

Private medical cover

Virtual GP access

Flexible working (office/home/client)

Six volunteering days a year

Job summary

PwC in the United Kingdom is seeking a Senior Manager to lead high-profile operational resilience, crisis management and business continuity engagements, with a focus on financial services clients and other regulated organisations. Hybrid working and client-site travel may be required.

You will work closely with senior stakeholders to strengthen resilience capabilities, navigate regulatory expectations and protect important business services.

Qualifications

• You have led operational resilience programme design or implementation.
• You have experience in crisis management, incident response, business continuity or cyber resilience.
• You have advised senior stakeholders or Boards on resilience-related topics.
• You have managed complex programmes, teams and delivery outcomes.
• You understand UK Operational Resilience regulations, DORA or related resilience frameworks.
• You have consulting experience or experience within a large, complex organisation.

Responsibilities

• Lead large-scale operational resilience, crisis management, business continuity and cyber resilience engagements.
• Advise senior executives and Boards on resilience strategy, regulation and disruption preparedness.
• Design operational resilience capabilities, including service mapping, impact tolerances, scenario testing and remediation.
• Lead multidisciplinary teams and support business development, proposition development and practice growth.

Skills

Operational resilience

Crisis management

Business continuity

Regulatory compliance

Job description

Line of Service

Advisory

Industry/Sector

Not Applicable

Specialism

TRS Consulting

Management Level

Senior Manager

Job Description & Summary

About the role

Join a growing Crisis and Resilience team helping organisations prepare for, respond to and recover from disruption. As a Senior Manager – Operational Resilience & Crisis Management, you will lead high-profile resilience, crisis management and business continuity engagements, with a particular focus on financial services clients and other regulated organisations.

You will work closely with senior stakeholders to strengthen resilience capabilities, navigate regulatory expectations and protect important business services. This role is ideal for someone who enjoys solving complex challenges, building trusted relationships and leading teams to deliver meaningful outcomes. Hybrid working and client-site travel may be required.

What your days will look like

You’llhelp clients strengthen resilience capabilities, protect criticalservicesand respond effectively to disruption.

• Lead large-scale operational resilience, crisis management, businesscontinuityand cyber resilience engagements.
• Advisesenior executives and Boards on resilience strategy,regulationanddisruptionpreparedness.
• Design operational resilience capabilities, including service mapping, impact tolerances, scenariotestingand remediation.
• Lead multidisciplinary teams and support business development, propositiondevelopmentand practice growth.

This role is for you if:

• You have led operational resilienceprogrammedesign or implementation.
• You have experience in crisis management, incident response, businesscontinuityor cyber resilience.
• You haveadvisedsenior stakeholders or Boards on resilience-related topics.
• You have managed complexprogrammes,teamsand delivery outcomes.
• You understand UK Operational Resilience regulations,DORAor related resilience frameworks.
• You have consulting experience or experience within a large, complexorganisation.

What you’ll receive from us:

No matter where you may be in your career or personal life, our benefits are designed to add value and support, recognising and rewarding you fairly for your contributions.

We offer a range of benefits including empowered flexibility and a working week split between office, home and client site; private medical cover and 24/7 access to a qualified virtual GP; six volunteering days a year and much more.

Education

(if blank, degree and/or field of study not specified)

Degrees/Field of Study required:

Degrees/Field of Study preferred:

Certifications

(if blank, certifications not specified)

Required Skills

Optional Skills

Accepting Feedback, Accepting Feedback, Active Listening, Analytical Thinking, Coaching and Feedback, Communication, Creativity, Cybersecurity Framework, Cybersecurity Governance, Cybersecurity Risk Management, Cybersecurity Strategy, Cybersecurity Threat Mitigation, Cyber Threat Intelligence, Digital Forensics, Embracing Change, Emotional Regulation, Empathy, Firewall (Network Security), Forensic Investigation, Incident Management, Incident Remediation, Incident Response Plan, Inclusion, Influence, Intellectual Curiosity {+ 23 more}

Desired Languages

(If blank, desired languages not specified)

Travel Requirements

Not Specified

Available for Work Visa Sponsorship?

No

Government Clearance Required?

No

Job Posting End Date

August 10, 2026