Crisis & Resilience Manager

PwC UK; Greater London; Hybrid; GBP 70,000 - 95,000; Full time

Benefits offered by this job

Empowered flexibility

Private medical cover

Volunteer days

Job summary

PwC UK in London is seeking a Crisis & Resilience Manager to lead complex client engagements across commercial, regulated and public sectors. You will oversee workstreams across crisis management, business continuity, operational resilience, incident response and strategic risk.

This role rewards delivery discipline, practical judgment and strong client-facing communication, with responsibility for shaping remediation roadmaps and coaching junior colleagues.

Qualifications

• Experience delivering projects or workstreams in crisis, resilience, continuity, incident response, cyber or strategic risk.
• Strong project delivery skills including planning, coordination and risk management.
• Experience producing clear client deliverables and senior-level recommendations.

Responsibilities

• Lead client delivery while supporting team capability and trusted relationships.
• Manage workstreams, plans, dependencies, risks and stakeholders across complex engagements.
• Design and review frameworks, assessments, plans and remediation roadmaps.
• Coach junior colleagues and contribute to proposals and client solutions.

Skills

Crisis management

Project delivery

Stakeholder engagement

Client-facing communication

Education

Bachelor’s or Master’s degree

Job description

About The Role

Join our collaborative Crisis and Resilience team as a Crisis & Resilience Manager, leading complex client engagements across commercial, regulated and public sector environments.

About The Role

Join our collaborative Crisis and Resilience team as a Crisis & Resilience Manager, leading complex client engagements across commercial, regulated and public sector environments. You will manage workstreams and teams across crisis management, business continuity, operational resilience, incident response and strategic risk, turning complex issues into practical, scalable solutions. You will also strengthen client relationships and contribute to high-quality delivery. This opportunity suits an experienced practitioner who combines delivery discipline, practical judgement and strong client-facing communication.

What your days will look lik e

You will lead client delivery while supporting team capability, trusted relationships and the continued growth of our crisis and resilience practice.

• Lead workstreams, plans, dependencies, risks, issues and stakeholders across complex engagements.
• Design and review frameworks, assessments, plans, executive briefings and remediation roadmaps.
• Facilitate workshops and steering meetings, translating complex issues into clear actions.
• Coach junior colleagues and contribute to proposals, market insight and integrated client solutions.

This role is for you if

• Experience delivering projects or workstreams in crisis, resilience, continuity, incident response, cyber, technology or strategic risk.
• Strong project delivery skills, including planning, coordination, risk management and stakeholder engagement.
• Experience producing clear, well-structured client deliverables and senior-level recommendations.
• Understanding of technology and operational dependencies, third parties and common cyber incidents.
• Ability to manage competing priorities and apply sound judgement in complex environments.
• Possess a relevant Bachelor’s or Master’s degree, or have equivalent professional experience.

What You’ll Receive From Us

No matter where you may be in your career or personal life, our benefits are designed to add value and support, recognising and rewarding you fairly for your contributions. We offer a range of benefits including empowered flexibility and a working week split between office, home and client site; private medical cover and 24/7 access to a qualified virtual GP; six volunteering days a year and much more.