Senior Manager, Global Business Services, Business Process Outsourcing

Deloitte LLP; Glasgow, City of Edinburgh, London, Manchester, Bristol; Hybrid; GBP 70,000 - 100,000; Full time

Job summary

Deloitte LLP is seeking a Senior Manager in BPO Advisory to lead client engagements and provide strategic guidance on outsourcing solutions. The role requires proven experience in the BPO sector, strong leadership skills, and the ability to manage client relationships effectively. Join Deloitte to make a significant impact in a dynamic environment while fostering professional growth.

Qualifications

• Proven experience in the BPO sector with successful advisory engagements.
• Demonstrated leadership skills and ability to manage teams.
• Deep understanding of industry trends and regulatory landscape.

Responsibilities

• Provide strategic guidance on GBS sourcing models.
• Collaborate with C-suite executives on outsourcing programs.
• Manage multi-disciplinary project teams for high-quality engagements.

Skills

Client relationship management

Leadership

Strategic guidance

Communication

Business development

Job description

Bristol, Edinburgh, Glasgow, London, Manchester

Business Line

Date published: 17-Jan-2025

Job ID: 17720

Connect to your Industry

Our Global Business Services (GBS) Offerings

Deloitte’s GBS practice provides market-leading advisory services supporting the design, execution, transformation, and operation of GBS, Shared Services, and Business Process Outsourcing (BPO) organizations. We collaborate with both private and public sector organizations to deliver tailored solutions from conception to completion across all industry verticals and corporate functions. As the GBS model increasingly becomes the digital transformation engine for wider organizations, our team combines functional and technological expertise to support clients in developing digital strategies and implementing next-generation digital solutions.

Connect to your career at Deloitte

Deloitte drives progress by leveraging a vast range of expertise to help clients become leaders in their chosen fields. We invest in outstanding people, building diverse teams of future thinkers, and empowering them to achieve more.

Our values—leading the way, serving with integrity, taking care of each other, fostering inclusion, and collaborating for measurable impact—guide our decisions and actions worldwide, ensuring we deliver impactful results where it matters most.

Connect to your opportunity

We seek a talented Senior Manager with expertise in BPO Advisory, focusing on strategic, performance, and profitability aspects. Key areas include BPO deal structuring in both public and private sectors. Responsibilities include:

• Providing strategic guidance on GBS sourcing models, including assessment of BPO and hybrid models.
• Collaborating with C-suite and GBS leaders to design and implement outsourcing programs.
• Managing engagements across the BPO lifecycle: sourcing strategy, solution design, vendor selection, contract negotiation, transition, and transformation.
• Advising on organization design, vendor management, and contract management capabilities.
• Reviewing existing BPO contracts to identify improvements and support renewals.
• Leading multidisciplinary project teams to deliver high-quality outcomes.
• Building strong client relationships as a trusted advisor.
• Supporting business development efforts and expanding client relationships.
• Mentoring junior team members.
• Staying updated on industry trends, emerging technologies, and regulations affecting GBS and BPO sectors.

Connect to your skills and professional experience

• Proven experience in BPO advisory, covering the entire outsourcing lifecycle.
• Advising organizations on sourcing strategies, solution design, vendor selection, contract negotiation, and client remediation.
• Knowledge of the provider landscape's core competencies and strengths.
• Leadership skills to manage and inspire teams.
• Excellent client relationship management and communication skills.
• Experience supporting business development within private and public sectors.
• Deep understanding of industry trends, technologies, and regulations.

Eligibility for UK Security Clearance is required.

Connect to your business - Technology and Transformation

We focus on innovative thinking, deep expertise, and collaborative working to solve major technological and transformational challenges.

Enterprise, Technology, and Performance

We help clients maximize value from digital transformation investments in finance, supply chain, and IT operations, supporting performance improvement through strategy, process design, and technology.

Personal independence

Regulations ensure legal protection and compliance, including restrictions on financial interests and secondary employment with audit clients.

Connect with your colleagues

"What attracted me to Deloitte were the opportunities and the experience of like-minded individuals. Deloitte’s clients include many of the world’s largest organizations; I wanted to be part of a team that makes a difference I can be proud of." - Dan, Technology & Transformation

Our hybrid working policy

Based in Bristol, Edinburgh, Glasgow, London, or Manchester, with flexible hybrid working arrangements. We support work-life balance through local, virtual, client-site, and remote work options. Specific requirements vary by role, so please consult your recruiter.

Our commitment to you

We aim to create an environment where you can find purpose, be yourself, and grow. We support your wellbeing and personal development, helping you to learn, lead, and make an impact.

Connect to your next step

A career with Deloitte offers growth in any direction, a purpose-driven culture, and the opportunity to bring your true self to work. Discover more at deloitte.co.uk/careers.