Senior Manager Fraud Decisioning and Insights Mules and First Party Fraud

HSBC; Birmingham; Hybrid; GBP 60,000 - 90,000; Full time

Job summary

HSBC is seeking a Senior Manager for Fraud Decisioning and Insights to enhance fraud detection systems. This hybrid role involves in-depth analysis of fraud patterns, team management, and collaboration with operational teams. Candidates should possess relevant leadership experience and knowledge of fraud analytics in the financial services sector.

Benefits

Private healthcare

Enhanced maternity and adoption pay

Contributory pension scheme

Qualifications

• Management experience in Fraud Analytics or Strategy, preferably in Financial Services.
• Experience with fraud detection systems.
• Knowledge of payments and cards processes.

Responsibilities

• Conduct analysis of fraud patterns and develop strategies for Mules and First Party Fraud.
• Monitor fraud detection systems performance.
• Manage a team of 5 to implement effective control measures.

Skills

Fraud Analytics

Data Interpretation

Team Management

Risk Management

Tools

SAS EFM

FEEDZAI

Biocatch

Hunter

Threatmetrix

Job description

Senior Manager Fraud Decisioning and Insights Mules and First Party Fraud

HSBC

Birmingham

GBP 60,000 - 90,000

Be among the first applicants.

2 days ago

Senior Manager Fraud Decisioning and Insights Mules and First Party Fraud

Brand: HSBC

Area of Interest:

Location: Birmingham, GB, B1 1HQ

Work style: Hybrid Worker

If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be.

HSBC is one of the largest banking and financial services organisations in the world, operating in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and ultimately helping people to fulfil their hopes and ambitions.

We are seeking an experienced professional for the role of Senior Manager Fraud Decisioning and Insights Mules and First Party Fraud. You will be part of our Fraud Decisioning & Insights team within UK Fraud, responsible for managing fraud detection systems, understanding root causes of fraud, and improving controls.

As an HSBC employee in the UK, you will have access to tailored professional development opportunities and a competitive pay and benefits package, including private healthcare, enhanced maternity and adoption pay, and a contributory pension scheme.

Responsibilities include:

• Develop routines and conduct in-depth analysis of fraud patterns; implement strategies within fraud detection systems for Mules and First Party Fraud.
• Monitor fraud detection systems to ensure optimal performance and alignment with risk appetite.
• Manage flash fraud attacks impacting your specific typology or business area.
• Interpret large data sets to identify trends and risks.
• Manage a team of 5, ensuring root cause analysis leads to effective control and process improvements.
• Collaborate with operational teams to develop appropriate treatment strategies for fraud alerts.

Requirements:

• Management experience within a Fraud Analytics or Fraud Strategy team, preferably in Financial Services.
• Knowledge of payments, cards, and account opening processes.
• Experience with fraud detection systems such as SAS EFM, FEEDZAI, Biocatch, Hunter, and Threatmetrix.
• Ability to calibrate and optimise fraud detection tools.
• Understanding of best practices in fraud analytics and routines.
• Experience working across multiple fraud typologies and engaging with senior stakeholders.

This is a Hybrid role based in various UK locations including Birmingham, Leeds, or Chester.

At HSBC, we value diversity and inclusion, committed to creating accessible workplaces for everyone. We welcome candidates with disabilities, long-term conditions, or neurodivergence who meet the role's minimum criteria.

If you require accommodations during the recruitment process, please contact our Recruitment Helpdesk.