Senior Manager - Enforcement

Gambling Commission; Birmingham; Hybrid; GBP 47,000 - 57,000; Full time

Benefits offered by this job

Civil Service Pension

Holiday entitlement 26 days (29 after

Holiday buy scheme

Flexible working

Office near Birmingham New Street

Collaborative culture

Job summary

The Gambling Commission in Birmingham invites applications for a Senior Manager - Enforcement. This hybrid, permanent role leads the Enforcement team in complex regulatory and criminal investigations, providing strategic direction to ensure high professional standards and robust regulatory outcomes.

You will engage senior stakeholders, shape investigative work, and drive improvements across policies, risk management, and cross-team collaboration.

Qualifications

• Experience of leading multi-disciplinary teams including obtaining and considering legal advice.
• Experience of complex, criminal, or regulatory investigations.
• Excellent interpersonal and communication skills with a track record of developing and maintaining stakeholder relationships.
• Ability to prioritise and meet tight deadlines in a fast-paced environment.

Responsibilities

• Proactively build effective working relationships with key internal and external senior stakeholders and Commissioners, including national and international bodies, agencies and other regulators, providing expert advice and guidance.
• Providing senior investigative direction and oversight to both regulatory and criminal cases.
• Lead on post-implementation evaluation / lessons learned exercises, ensuring that best practice is captured and disseminated appropriately, fed into other workstreams to deliver continuous improvement in our understanding and handling of issues arising and in the development of future policies.
• Embed risk and issue management monitoring to identify, assess, prioritise and respond to risks to regulated operator/entity compliance with the Gambling Act and related Regulations, the Licensing Objectives, the License Conditions and Codes of Practice and other published guidance.
• Contribute and review the development and delivery of strategies, business planning and operational guidance notes (OGN) in place to maximise the effectiveness of the Commission Enforcement capability.
• Lead the Issue Management Group and Case Management Group triage process and the wider programme activity. Present case findings to the Commission’s Regulatory Panel and National Lottery Committee and, where necessary, the Gambling First Tier tribunal in disputed cases.

Skills

Leading multi-disciplinary teams

Regulatory investigations

Stakeholder management

Prioritisation / time management

Job description

More details

Job title: Senior Manager - Enforcement
Location: Birmingham, Hybrid working
Contract: Permanent
Hours: Full-time (37 hours per week), Part time (0.8 FTE)
Salary: £52, per annum, pro rata
Grade: 14

The Enforcement team oversee the Commission’s approach to the case management of regulatory and criminal investigations. This role involves leading the Enforcement team in the analysis, collation, presentation and advice to senior colleagues and executives on complex matters. Additionally, recognising and identifying issues of risk which will include novel, contentious, precedent setting, reputation and financial considerations that may have implications for the Commission.

The Enforcement team leads complex and high-impact investigations into regulatory and criminal matters, helping the Commission deliver its statutory objectives and ensuring gambling is fair, safe and free from crime. Operating across both regulatory and criminal environments, the work is varied, challenging and often high profile. As a senior leader within the team, you will operate in a varied and challenging environment, providing clear direction, sound judgement and leadership on complex, sensitive and novel cases, ensuring investigations are conducted to the highest professional standards and deliver effective regulatory outcomes.

The above does not constitute an exhaustive list of duties. The post holder may be required to perform any reasonable tasks commensurate with the level of responsibility at the request of their manager.

Our offer to you:

• Civil Service Pension, with 28.97% employer contribution.
• 26 days’ holiday, rising to 29 days after two years’ service (pro rata)
• Holiday purchase scheme (option to buy up to five extra days annual leave)
• Flexible working & family friendly policies, minimum 1 day a week in the office however this may need to flex to business need
• Ergonomic, fully accessible office, very close to Birmingham New Street Station
• Open, collaborative and people focused culture

Your responsibilities:

• Proactively build effective working relationships with key internal and external senior stakeholders and Commissioners, including national and international bodies, agencies and other regulators, providing expert advice and guidance. Ensuring AML specialists contribute to enforcement cases and matrix managing their work as required.
• Providing senior investigative direction and oversight to both regulatory and criminal cases.
• Lead on post-implementation evaluation / lessons learned exercises, ensuring that best practice is captured and disseminated appropriately, fed into other workstreams to deliver continuous improvement in our understanding and handling of issues arising and in the development of future policies.
• Embed risk and issue management monitoring to identify, assess, prioritise and respond to risks to regulated operator/entity compliance with the Gambling Act and related Regulations, the Licensing Objectives, the License Conditions and Codes of Practice and other published guidance.
• Contribute and review the development and delivery of strategies, business planning and operational guidance notes (OGN) in place to maximise the effectiveness of the Commission Enforcement capability.
• Lead the Issue Management Group and Case Management Group triage process and the wider programme activity. Present case findings to the Commission’s Regulatory Panel and National Lottery Committee and, where necessary, the Gambling First Tier tribunal in disputed cases.

What we’re looking for:

• Experience of leading multi-disciplinary teams including obtaining and considering legal advice.
• Experience of complex, criminal, or regulatory investigations.
• Excellent interpersonal and communication skills with a track record of working well and leading a team with experience of developing and maintaining stakeholder relationships, both internally and externally.
• An ability to prioritise and work to tight deadlines, along with multi-tasking in a fast-paced working environment, whilst still maintaining a strong attention to detail.

Desirable criteria:

• Knowledge and familiarisation with AML principles and legal requirements.
• Criminal or Lottery investigation experience.
• Experience and passion for continuous improvement in a regulatory or investigative environment.
• Experience of risk and issue management, escalation and mitigation/ resolution.

Your application:

We value diversity in our workplace and are committed to a culture where each individual is engaged and feels that their contribution is valued and respected. We welcome all applications from candidates who meet the minimum requirements for the role.

The Gambling Commission have an anonymised recruitment process, so you should not attach a CV to your application. Instead, application questions will ask you to evidence how your personal skills, qualities and experience match the essential criteria for the role.

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.

The selection process for this vacancy will comprise of an interview consisting of competency and technical questions / and a presentation. Interview questions will be provided in advance. To prepare for your interview please familiarise yourself with the STAR technique for answering interview questions.

The closing date for this role is midnight on 1st November .

Interviews are expected to be held week commencing 23rd November .

Please ensure you have the right to work in the UK before applying as we are unable to provide visa sponsorship.

Incomplete applications will be discounted from shortlisting. Please ensure your application is fully completed and submitted before logging out of your account.