Senior Manager, Ecommerce Campaigns & Trading

SEPHORA; Greater London; On-site; GBP 90,000 - 130,000; Full time

Benefits offered by this job

Private Healthcare

Life Assurance

Private Pension from day one

Competitive pay with annual reviews

Employee discount

Birthday day off

Wellbeing & perks platform

LVMH Heart Fund support

Generous holiday allowance

Job summary

SEPHORA UK is seeking a Senior Manager, Ecommerce Campaigns & Trading to lead the end-to-end Web and App campaign and trading agenda, delivering revenue growth and superior customer experiences.

You will partner with Commercial, Marketing and UX teams to optimise campaigns, content and product discovery while coaching a team of three and ensuring on-time delivery of activations across Web and App.

Qualifications

• Experience in Ecommerce Trading or Onsite Experience Management in a fast-paced retail environment.
• Track record of owning onsite trading performance and driving growth.
• Experience managing high-volume ecommerce websites and apps.

Responsibilities

• Own end-to-end Web and App campaign, content and trading calendar.
• Lead onsite execution of campaigns, launches and brand moments.
• Prioritise category opportunities with Commercial, Trade and Marketing teams.
• Monitor ecommerce KPIs; adapt priorities to grow revenue, conversion, and engagement.
• Define visibility strategy for focus brands and key launches, including placements.
• Balance brand exposure with customer experience to create engaging journeys.
• Lead ratings, reviews and UGC roadmap to boost social proof and conversion.
• Oversee onsite search, navigation and product discoverability across Web and App.
• Collaborate with SEO, CRO, UX and Content to improve onsite effectiveness.
• Co-define roadmap for Web and App customer experience.

Skills

Ecommerce trading

Onsite experience management

Digital campaigns

Search optimisation

Customer journeys

Job description

At SEPHORA UK, beauty isn’t just what we sell - it’s who we are. It’s the freedom to express yourself, the thrill of discovering something new, and the power of belonging to a community that celebrates every identity. From our beginnings in France to becoming part of the LVMH family, we’ve always pushed boundaries through creativity, innovation, and inclusivity.

Today, as we continue our exciting expansion across the UK, we’re looking for passionate, driven individuals to help shape the future of prestige beauty in one of the world’s most dynamic retail markets.

The Opportunity

As our Senior Manager, Ecommerce Campaigns & Trading, you’ll lead how SEPHORA UK comes to life across Web and App, turning commercial priorities, product launches and brand moments into seamless digital experiences that inspire customers and deliver measurable growth. You’ll own the end-to-end onsite campaign, content and trading agenda, with a clear focus on revenue, conversion, engagement and customer experience.

Working at the heart of Ecommerce, you’ll partner closely with Commercial, Marketing, Content, UX, Studio and Technology teams to shape what our customers see, discover and experience online. From campaign execution and brand visibility to search, navigation and customer-generated content, you’ll bring together commercial thinking, customer insight and brilliant execution to continuously optimise our digital experience.

What you’ll be doing…

• Own and drive the end-to-end Web and App campaign, content and trading calendar, connecting commercial priorities, product launches, promotional activity and SEPHORA brand storytelling.
• Lead the onsite execution of campaigns, launches, seasonal events and strategic brand moments, ensuring every activation is delivered accurately, effectively and on time.
• Partner with Commercial, Trade and Marketing teams to prioritise category opportunities, focus brands, emerging trends and key business objectives.
• Monitor ecommerce performance and trading KPIs, using insights to adapt onsite priorities and identify opportunities to grow revenue, conversion and customer engagement.
• Own the visibility strategy for focus brands, strategic partners and key launches, including Brand Rooms, App Premium Placements and high-impact digital activations.
• Balance brand exposure, commercial performance and customer experience to create relevant and engaging digital journeys.
• Lead the ratings, reviews and customer-generated content roadmap, strengthening social proof, customer confidence and conversion throughout the journey.
• Own and optimise onsite search, navigation, content placement and product discoverability across Web and App.
• Partner with SEO, CRO, UX, Commercial and Content teams, using analytics, customer insight and testing to continuously improve onsite effectiveness.
• Co-define and deliver the roadmap for Web and App customer experience, identifying opportunities to improve engagement and commercial performance.
• Lead, coach and develop a team of three, creating a culture of ownership, collaboration and high performance.
• Own operational excellence across onsite delivery, leading cross-functional issue resolution and continually improving processes, governance and ways of working.

What you’ll bring…

You’ll be a commercially minded, customer-focused ecommerce leader who can move confidently between strategy, performance and execution. Analytical and solutions-focused, you’ll know how to turn insight into action, bring different teams together around shared priorities and create the conditions for your team to do their best work in a fast-paced retail environment.

• Strong experience in Ecommerce Trading, Onsite Experience Management, Digital Commerce or Campaign Management within a fast-paced retail environment.
• A proven track record of owning onsite trading performance and driving commercial growth within an ecommerce business.
• Experience managing high-volume ecommerce websites and mobile apps, with multi-brand retail experience beneficial.
• Strong expertise across onsite trading, digital campaigns, search optimisation, customer journeys and product discoverability.
• Commercial acumen and a strong understanding of ecommerce KPIs including revenue, conversion, AOV, margin and category performance.
• An analytical mindset, with the ability to translate performance data, customer insight and testing into clear trading and optimisation decisions.
• Experience working with onsite search, ecommerce analytics and optimisation platforms.
• Proven ability to lead cross-functional initiatives, manage competing priorities and build effective relationships with senior stakeholders.
• People leadership experience, with a track record of coaching and developing high-performing teams.
• Strong planning, project management and problem-solving capabilities, with the ability to balance customer experience, brand objectives and commercial performance.

Beautiful Benefits at SEPHORA UK

When you join SEPHORA, you’re joining a team that we truly value and our benefits reflect that. Here’s what you can look forward to:

• Private Healthcare, Life Assurance and Private Pension from day one.
• Competitive pay that grows with you, including annual salary reviews.
• A generous employee discount across the world’s best beauty brands.
• A paid day off on your birthday.
• Access to a wellbeing and perks platform.
• LVMH Heart Fund support.
• Generous holiday allowance, with the option to buy more.

Together, we belong to something beautiful.

SEPHORA is proud to be an equal opportunity workplace for all. We do not discriminate in recruitment, hiring, training, advancement, or other employment practices. We celebrate diversity and are committed to creating and fostering an inclusive environment for all employees.

We welcome applications from all suitably qualified candidates. Please note that we are unable to provide visa sponsorship for this role, so applicants must have the right to work in the UK at the start of employment and will be asked to provide relevant evidence.