Senior Manager, eCommerce

Costa Crociere S.p.A.; Southampton; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading cruise company seeks a Senior Manager, E-Commerce to enhance online sales through effective digital strategies and team leadership. The role includes managing product launches, optimising guest experience, and achieving revenue targets. We offer a permanent full-time position with hybrid work options and comprehensive benefits.

Benefits

Employee Discounted Cruising

Annual bonus

Minimum 25 days leave

Company paid private medical insurance

Onsite restaurant offering healthy meals

Qualifications

• Experience in managing commercial strategy and digital revenue.
• Strong analytical skills with a focus on performance and forecasting.
• Ability to lead and nurture a high-performing team.

Responsibilities

• Deliver commercial digital revenue targets through improved merchandising.
• Manage the launch of new products and brand campaigns.
• Collaborate to optimise site traffic and media performance.

Skills

Commercial digital revenue targets

Cross-sell and upsell experience

Digital merchandising understanding

Forecasting and performance analysis

Knowledge of UX/CRO concepts

Job description

Overview

Carnival UK is in search of a Senior Manager, E-Commerce, who is crucial in supporting our commercial ambition to drive more sales online for P&O Cruises and Cunard, and nurturing a high-performing team. Your responsibilities will include:

• Deliver commercial digital revenue targets by improving merchandising and customer experience through the booking journey.
• Lead and deliver the commercial strategy for bundling, cross-sell and upsell of ancillaries online and via a future app, including innovative ideas and solutions to meet revenue goals.
• Manage the launch of new products, brand campaigns, and promotions, ensuring coordination across digital teams and with the P&O Cruises and Cunard sales and marketing teams.
• Collaborate with internal and external partners to optimise site traffic, media performance, and guest experience.
• Experience in cross-sell and upsell of ancillaries, utilisation of recommendation engines and personalisation to drive performance
• Working across global markets online
• Knowledge of UX/CRO concepts and best practices.
• Experience in forecasting and performance analysis.
• Strong digital merchandising understanding including exploiting use of eCommerce tools to drive a commercial outcome.
• Ability to plan and implement digital development and commercial strategies.

Positioned within our internal structure from CUK15 (entry level) to CUK1 (Brand President), this role is classified as a CUK06, offered as a full-time position, on a permanent basis. We offer hybrid work including up to two days from home.

About You

A Catalyst for Change

• Speaks up: Shares concerns and ideas, encourages team input.
• Respects & protects: Builds inclusive teams and seeks efficient, sustainable solutions.
• Improves: Promotes collaboration and drives continuous improvement.
• Empowers: Coaches others and creates an environment for people to do their best work.

Why Join Us?

Working with us is about more than a job. It\'s about creating unforgettable holiday happiness for our guests and a fulfilling career for you. Our benefits package reflects our commitment to your wellbeing:

• Employee Discounted Cruising plus Friends and Family offers
• Annual bonus
• A friendly welcome with help settling in
• Regular office events including live entertainment, lifestyle events and charity partner fundraisers
• Extensive learning and development opportunities
• Minimum 25 days leave, bank holiday allowance and holiday trading scheme
• Employee-led networks
• Employee Assistance and Wellbeing programmes
• Recognition scheme with prizes and awards
• Contributory Defined Contribution Pension scheme
• Company paid private medical and dental insurance and health assessment
• In-house Occupational Health help and access to digital GP
• Life Assurance
• Parental and adoption leave
• Employee Shares Plan
• Electric Car and Cycle to Work schemes
• Onsite restaurant offering range of healthy cooked and grab and go meals
• Discounted retail and leisure via discounts portal