Senior Manager Ecommerce

Forward Role Recruitment; Liverpool; On-site; GBP 60,000 - 90,000; Full time

Benefits offered by this job

Enhanced employer pension contributions

Free on-site gym

Free on-site EV charging

Job summary

A recruitment agency is seeking an experienced Senior Ecommerce Manager to drive online sales growth and enhance customer experience. This role involves managing a trading team, optimizing KPIs, and executing commercial strategies across multiple ecommerce platforms. Candidates should have over 4 years of relevant experience, excellent analytical skills, and a track record in team management. The position emphasizes collaboration across marketing and operations while offering benefits like enhanced pension contributions and a free on-site gym.

Qualifications

• 4+ years of experience in ecommerce trading, preferably in fashion or activewear.
• Proven experience managing and developing teams.
• Strong understanding of ecommerce KPIs and digital trading drivers.
• Highly analytical with the ability to turn data into impactful actions.
• Excellent communication skills with the ability to collaborate across marketing, operations, and creative.
• Commercially minded with a track record of delivering measurable results.

Responsibilities

• Own trading performance across all international markets, delivering against revenue and margin targets.
• Monitor key KPIs and provide actionable insights to optimise results.
• Manage the ecommerce trading calendar ensuring alignment with brand marketing.
• Oversee all onsite and app merchandising, ensuring product and content accuracy.
• Support the CRO roadmap by driving A/B testing and initiatives to improve conversion and user experience.
• Lead the end-to-end customer journey, ensuring a seamless experience across desktop, mobile, and checkout.
• Own ecommerce reporting, dashboards, and weekly trading updates for senior leadership.

Skills

Ecommerce trading experience

Team management

Data analysis

Communication skills

Commercial awareness

Communication

Job description

Overview

Executive Search Director at Forward Role Recruitment

We’re looking for an experienced Senior Ecommerce Manager to drive online sales growth, elevate the customer experience, and lead day-to-day trading across multiple ecommerce channels. This role blends commercial strategy, data-driven decision making, and hands-on execution. You’ll manage a team of three and work collaboratively with marketing, CRM, operations, and creative teams to deliver best-in-class digital performance.

Key Responsibilities

• Own trading performance across all international markets, delivering against revenue and margin targets.
• Monitor key KPIs (conversion rate, AOV, sessions) and provide actionable insights to optimise results.
• Manage the ecommerce trading calendar, ensuring alignment with brand marketing and key seasonal moments.
• Oversee all onsite and app merchandising, ensuring product and content accuracy.
• Support the CRO roadmap by driving A/B testing and initiatives to improve conversion and user experience.
• Lead the end-to-end customer journey, ensuring a seamless experience across desktop, mobile, and checkout.
• Own ecommerce reporting, dashboards, and weekly trading updates for senior leadership.

Skills & Experience

• 4+ years’ experience in ecommerce trading (fashion or activewear preferred).
• Proven experience managing and developing teams.
• Strong understanding of ecommerce KPIs and digital trading drivers.
• Highly analytical with the ability to turn data into impactful actions.
• Excellent communication skills with the ability to collaborate across marketing, operations, and creative.
• Commercially minded with a track record of delivering measurable results.

Salary & Benefits

• Enhanced employer pension contributions
• Free on-site gym
• Free on-site EV charging

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Marketing
• Industries: Retail Apparel and Fashion and Retail