Senior Manager, Digital Twin Services

The Coca-Cola Company; London; On-site; GBP 70,000 - 90,000; Full time

Job summary

A leading global company is seeking a Senior Manager for 3D Digital Twin Services in London. The role involves overseeing the creation and distribution of digital assets and collaborating with cross-functional teams across the organization. The successful candidate will manage vendor relationships and drive innovation in digital twin applications.

Benefits

Exposure to World Class Leaders

Creative Team Culture

Work on Iconic Brand

Qualifications

• 5+ years of experience in content production at scale.
• Experience in operational services and vendor management.
• Strong technical background and communication skills.

Responsibilities

• Deliver 3D Digital Twin Strategy and manage vendor relationships.
• Conduct performance reviews and facilitate ongoing process improvements.
• Identify new Digital Twin use cases across the enterprise to unlock value.

Skills

Vendor Management

Communication

Technical Problem Solving

Collaboration

Education

5 years in content production or operational services

Job description

Location(s): United Kingdom

City/Cities: London

Travel Required: 0% - 25%

Relocation Provided: No

Job Posting End Date: July 18, 2025

Shift:

Job Description Summary:

Position Overview:

This is a global role within Enterprise Service, reporting to the Director of 3D Product Render and Packaging Graphics, part of the Visual Content Management (VCM) organization. The VCM mission is to provide scalable services that enable internal teams across the Coca-Cola System with centrally managed yet locally relevant content for their marketing activation needs.

You will be the service line leader for our 3D Digital Twin Services, overseeing the creation and distribution of 3D assets and supporting our scalable content and digital shelf capabilities. This role will also focus on expanding the usage of Digital Twins throughout The Coca-Cola System (TCCS) to unlock value across the enterprise. The Senior Manager will collaborate with cross-functional teams (including Marketing, Production, Procurement, Legal, and others...), manage external vendors and partners, service internal “customers” (e.g., Marketing, Shopper, Customer and Commercial teams, Bottlers, etc.), and be responsible for prioritizing and executing the innovation roadmap for the GRIP platform.

Function-Related Activities/Key Responsibilities:

1. Deliver the 3D Digital Twin Strategy

2. Integrate with Packaging Label systems to support lights-out production workflows and ensure updates of Digital Twins.

3. Manage the accessibility, governance, searchability, and distribution of Digital Twins across The Coca-Cola Company, its bottling partners, and other vendor use cases.

4. Oversee vendor/partner relationships (e.g., INDG GRIP + others).

5. Establish processes and streamlined Ways of Working (WoW).

6. Negotiate and optimize contracts, SLAs, and costs across vendor relationships.

7. Conduct performance reviews and measure service delivery outcomes.

8. Act as an internal Product Owner for the GRIP platform development—evolving its usage from Grip as a Service, to Grip as a Self-service tool.

9. Lead product management activities, including roadmap development and prioritization.

10. Enable established use cases for services, including Digital Shelf, scalable content distribution, suggested orders, etc.

11. Deliver a high-quality internal customer service experience.

12. Facilitate ongoing process improvements.

13. Lead stakeholder engagement and support change management initiatives (through training or production of training material, internal presentations, etc...)

14. Manage complex projects to meet enterprise objectives.

15. Identify and develop new Digital Twin use cases across the enterprise to unlock additional business value.

16. Serve as an internal evangelist to promote adoption of Digital Twins across teams.

Related Experience & Education:

• A minimum of 5 years of proven experience in content production at scale (e.g., packaging, CGI, print, or other process-driven deliverables).

• At least 5 years of experience in operational services (e.g., customer service, agency experience, internal creative service teams, etc.).

• Strong technical background with an ability to think creatively to solve problems.

• Extensive experience in vendor management, including negotiation skills, relationship building, and driving maximum value from partnerships.

• Exceptional communication skills to influence diverse sets of stakeholders.

Profile and Functional Skills:

• Required:

• Strong technical background, especially in large-scale production of digital assets.

• Ability to align cross-functional teams and drive consensus within a complex networked organization.

• Exceptional collaboration and networking skills.

• Demonstrated abilities in relationship building and stakeholder alignment.

• Proven experience translating internal “customer” needs into scalable solutions by collaborating with technical teams or external vendors.

• Track record of establishing and optimizing processes (including systems implementation, change management or stakeholder engagement).

• Experience managing vendors to foster productive, high-value partnerships.

Nice to Have:

• Background in 3D modeling, 3D Image production, AI Generation, VFX, Digital Twin concepts, or related technical expertise.

• Creative production/adaptation experience (client-side or agency-side).

• Knowledge of e-commerce strategies, particularly Digital Shelf optimization within the CPG industry (client-side or agency-side).

• Familiarity with end-to-end campaign processes, from global creative and production (global charters) to scaled market adaptation (e.g., localization efforts).

What We Can Do For You

• Iconic Brand: Work on the most recognized brand in the world and be part of developing the brand's next chapter.

• Exposure to World Class Leaders: Availability to global marketing leaders that will expand your network and exposure to emerging digital platforms and marketing insights.

• Creative Team Culture: Be inspired by the best brand leaders and agencies in the world, which creates a creative culture that supports taking risks and innovation.

Skills: 3D (Inactive), Creative Design, Cross-Functional Teamwork, Design, Design Execution, E-Commerce, Innovation, Packaging, Process (Inactive), Service Operations, Technology Platforms, Vendor Management

Our Purpose and Growth Culture:

We are taking deliberate action to nurture an inclusive culture that is grounded in our company purpose, to refresh the world and make a difference. We act with a growth mindset, take an expansive approach to what’s possible and believe in continuous learning to improve our business and ourselves. We focus on four key behaviors – curious, empowered, inclusive and agile – and value how we work as much as what we achieve. We believe that our culture is one of the reasons our company continues to thrive after 130+ years. Visit Our Purpose and Vision to learn more about these behaviors and how you can bring them to life in your next role at Coca-Cola.