Senior Manager-Digital Product Management

TN United Kingdom; Burgess Hill; On-site; GBP 60,000 - 100,000; Full time

Job summary

An established industry player is seeking a Senior Manager for Digital Product Management. In this pivotal role, you'll lead the development of innovative business financing solutions, ensuring compliance and global consistency. You'll thrive in a fast-paced environment, collaborating with product management and technology teams to deliver impactful products. This role offers a unique opportunity to contribute to a globally recognized company committed to excellence and customer satisfaction. Join a dynamic team where your leadership and insights will drive substantial growth and success.

Benefits

Comprehensive benefits

Flexible working options

Parental leave

Wellness centers

Career development opportunities

Qualifications

• Experience in product development and working directly with scrum teams.
• Ability to translate business requirements into product development requirements.

Responsibilities

• Lead product development for Business Travel Account (BTA) solutions.
• Collaborate with global product stakeholders to innovate and deliver new capabilities.

Skills

Product Development

Agile Methodologies

Communication Skills

Project Management

Customer Service

Education

Degree-level education

Tools

Scrum

Job description

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Senior Manager-Digital Product Management, Burgess Hill

Client: American Express

Location: Burgess Hill, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Reference: 23e672d43513

Job Views: 7

Posted: 28.04.2025

Expiry Date: 12.06.2025

Job Description:

You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities, and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you, with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, in an environment where everyone is seen, heard, and feels like they belong.

Join Team Amex and let's lead the way together.

The Corporate Program Product Development (CPPD) team, within Global Commercial Services (GCS), focuses on creating top-tier products for our customers, including small businesses and large corporations. This involves developing innovative business financing and supplier payment solutions, bringing new products to market, and managing portfolio performance. We are seeking a Senior Product Owner for the Business Travel Account (BTA), a leading global centrally billed Travel and Expense payment product.

This role is vital in sustaining and accelerating BTA growth by defining and refining features that ensure compliance, transformation, and global consistency.

How will you make an impact in this role?

We seek self-starters who thrive in fast-paced environments, stay connected with global product stakeholders, and are comfortable wearing multiple hats. If you enjoy working directly with product management and technology teams to identify opportunities, innovate, and deliver new products and capabilities, this position is for you.

Minimum Qualifications

• Responsibility for understanding and validating client needs and market opportunities, translating them into features and user stories, and working with Engineering to deliver meaningful products using Agile methodologies.
• Multiple years of experience in product development, including as a product owner working directly with a scrum team.
• Ability to translate business requirements into product and process development requirements (features and user stories) for the BTA backlog.
• Leading production validation testing and managing issues with scrum teams.
• Excellent communication skills to explain decisions and rationale, with confidence to make decisions even when there is disagreement.
• Understanding of technology, especially in commercial, B2B solutions, and virtual payment capabilities, is a plus.
• Proven project management experience leading complex projects with global and virtual teams.
• Ability to analyze trends and provide value-added insights and recommendations.
• Experience in customer-facing roles such as Sales Support, Account Development, Implementations, or Customer Service is desirable.
• Strong ability to stay connected with remote leadership.
• A positive attitude, teamwork spirit, and resilience in challenging situations.

Preferred Qualifications

• Certified Agile Champion (ScrumMaster)
• Degree-level education

We support our colleagues’ well-being with comprehensive benefits, including financial, health, and mental health support, flexible working options, parental leave, wellness centers, counseling, and career development opportunities.

Employment is contingent upon successful background verification, in accordance with applicable laws and regulations.