Senior Manager Digital Identity

American Express; London; Hybrid; GBP 70,000 - 100,000; Full time

Job summary

American Express is seeking a talented product leader to drive the vision and strategy for Digital Identity solutions. The ideal candidate will collaborate across teams to innovate and enhance user experiences, ensuring regulatory compliance and delivering impactful results in a dynamic environment.

Benefits

Competitive base salaries

Bonus incentives

Comprehensive medical, dental, vision benefits

Flexible working model

Generous paid parental leave

Access to wellness centers

Confidential counseling support

Career development opportunities

Qualifications

• Experience in global payments, ideally within Product Management.
• Ability to influence key partners and executive stakeholders.
• Proven track record of coordinating between Business, Product, and Technology teams.

Responsibilities

• Establish product vision, strategy, and roadmap for Digital Identity & Authentication.
• Define key performance indicators (KPIs) for product success.
• Build and lead a high-performing team of product associates.

Skills

Communication

Project management

Problem solving

Collaboration

Job description

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

Global Merchant & Network Services primarily focuses on the businesses that accept our cards. We bring together the businesses that manage and evolve the company's relationships with the millions of merchants around the world that accept American Express, as well as the team that runs the company’s payment network and manages bank partnerships globally.

Network & Acquirer Solutions (NAS) drives the development of new payment services and products for the American Express Global Network Issuers, Acquirers and Merchants and is responsible for the operation of the payment network, safely and securely processing more than ~$1.6 trillion in transaction volume globally each year.

The Network Product & Enablement team is a critical part of the NAS organization. Our remit spans the maintenance of existing functionality, the development of new products and services, operating the Network and managing the end-to-end partner lifecycle. Our solutions deliver value to American Express’ Card Members, acquirers and partners across the globe, whether proprietary or third-party by facilitating secure and seamless transactions between American Express’ issuers, acquirers and merchants.

Reporting to the Vice President, Digital Checkout & Identity Solutions, this role is an exciting opportunity for a talented product leader to join a new team focused on driving the product vision, strategy, go to market and distribution plans, of our Digital Identity solutions. You will collaborate closely with cross-functional teams to drive product innovation, enhance user experience, and achieve business objectives.

How you will make an impact in this role?

• Strategy Development : Establish a product vision, strategy, and roadmap for Digital Identity & Authentication. Define and prioritize the product roadmap based on market research, customer feedback and industry trends.
• Performance Monitoring : Define key performance indicators (KPIs) and regularly monitor and report on the success metrics, making data-driven decisions to drive product enhancements.
• Partnership Management : Identify and establish strategic partnerships with payment providers, fintech companies, and other relevant stakeholders to deploy globally scalable solutions, ensuring continuous focus on best-in-class user experiences, opportunities to test and learn, product quality, and speed to market.
• Regulatory Compliance and Industry Trends : Stay informed about regulatory requirements and ensure that our products comply with applicable laws and regulations, whilst maintaining a pulse on industry trends to shape the direction of product features and capabilities, including engagement with Industry forums. (e.g. FIDO)
• Team Leadership : Build and lead a high-performing team of product associates, fostering a culture of collaboration, innovation, and excellence. Responsible for performance evaluations, employee engagement, coaching and people development.

Minimum qualifications:

• Relevant experience : Experience in global payments, ideally within Product Management. Solid understanding of evolving digital payment technologies and payment processing.
• Effective communicator and influencer : Ability to influence key partners and executive stakeholders. Excellent communication skills, proficient in developing excellent quality presentations and deliverables for an executive audience.
• Results oriented : Proven track record of coordinating between Business, Product, Platform Delivery, and Technology teams to deliver key strategic projects.
• Passion for execution : Passion to drive program execution and delivery in a fast-moving and innovative environment.
• Problem solving : Ability to gather and synthesize data to drive insights and leverage thought leadership and critical thinking to solve problems.
• Project management : Exceptional project management skills with flawless organizational skills and attention to detail.
• Highly collaborative : Ability to collaborate with and build strong relationships with internal and external stakeholders to deliver value beyond traditional means.
• Cross-functional team leadership : Ability to mobilize and lead cross-functional team collaboration to achieve results in a fast paced, multi-partner environment with constant change. Demonstrated track record for delivering results in complex and highly matrixed organizations.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries
• Bonus incentives
• Support for financial-well-being and retirement
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• Generous paid parental leave policies (depending on your location)
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.