Senior Manager Customer Support

Green Recruitment Company; Southampton; Hybrid; GBP 40,000 - 70,000; Full time

Job summary

An established industry player in sustainability consultancy is on the lookout for a Senior Customer Support Manager to lead its customer support strategy. This role is perfect for someone passionate about driving operational excellence while making a meaningful impact. The position involves team leadership, process improvement, and collaboration across departments to enhance client satisfaction. Join a purpose-driven culture that values accountability and continuous improvement, and be part of a team that is committed to creating measurable environmental change.

Benefits

Hybrid working model

Collaborative culture

Competitive compensation and benefits

Opportunity to shape a growing function

Qualifications

• 3+ years of experience in customer support leadership.
• Strong strategic thinking and hands-on problem-solving skills.

Responsibilities

• Lead and develop the customer support team.
• Build and optimise support processes and tools.
• Monitor and analyse KPIs and customer feedback.

Skills

Customer Support Leadership

Strategic Thinking

Problem-Solving Skills

Collaboration

Emotional Intelligence

Interest in Sustainability

Job description

A leading sustainability consultancy is seeking a Senior Customer Support Manager to join its mission-driven team. This is a unique opportunity for a customer experience leader who wants to combine operational excellence with purpose-led work.

The company partners with organisations across sectors to drive measurable environmental change. As the business grows, it is looking for a strategic, people-oriented professional to lead and evolve its customer support function.

Role Overview

The Senior Customer Support Manager will own the customer support strategy and oversee the delivery of responsive, high-quality service across all touchpoints. This role includes team leadership, process improvement, and close collaboration with other departments to enhance the overall client experience.

Key Responsibilities

• Help to lead and develop the customer support team

• Build and optimise support processes and tools

• Monitor and analyse KPIs and customer feedback

• Work cross-functionally to improve client satisfaction

• Foster a culture of accountability, empathy, and continuous improvement

Candidate Profile

• 3+ years of experience in customer support leadership

• Background in consultancy, SaaS, or service-based industries

• Strong strategic thinking and hands-on problem-solving skills

• Collaborative and emotionally intelligent leader

• Genuine interest in sustainability and social impact

The Company Offers

• A certified B-Corp working at the forefront of environmental consultancy

• A hybrid working model (with offices in Southampon or Birmingham)

• A collaborative, purpose-driven culture

• Competitive compensation and benefits

• The opportunity to shape a growing function and create meaningful impact