Senior Manager, Customer Success - Central and South Europe

SoftBank Investment Advisers (SBIA); East Lindsey; Hybrid; GBP 75,000 - 100,000; Full time

Job summary

A leader in AI-powered data security and management is seeking a Senior Manager, Customer Success for Central and South Europe. This role will lead a team of Customer Success Managers to help customers maximize value from solutions and ensure successful adoption. Ideal candidates will have strong leadership skills, fluency in English, and experience in customer-facing roles. The position requires a strategic mindset and the ability to influence revenue growth.

Qualifications

• Experience leading teams in customer-facing roles.
• Proven leadership qualities with team-building experience.
• Experience managing enterprise accounts and customer success strategies.
• Ability to thrive in a fast-paced, cross-functional environment.

Responsibilities

• Recruit, coach, and mentor a high-performing team.
• Ensure CSMs guide customers through adoption and optimization.
• Define and scale repeatable processes for customer experience.
• Collaborate with sales to identify and position services.

Skills

Fluent in English

Leadership

Customer Success Management

Communication

Data-driven decision making

Tools

SFDC

Gainsight

Job description

Overview

Senior Manager, Customer Success - Central and South Europe at Cohesity. Cohesity is a leader in AI-powered data security and data management, helping organizations secure, protect, manage, and derive value from data across data centers, edge, and cloud. The company serves over 13,600 enterprise customers, including a large portion of the Fortune 100 and Global 500, with solutions that secure and protect data on-premises, in the cloud, and at the edge. Cohesity is headquartered in Santa Clara, CA, with offices around the globe.

We are seeking an experienced and inspiring leader to build and lead our Customer Success Managers (CSMs) for Central and South Europe within Customer Success. This role will help customers maximize value from our solutions, ensure successful adoption, and drive long-term business impact. You’ll contribute to and drive strategy and execution for how Customer Success engages and demonstrates value, blending technical knowledge with strong relationship and account management.

This is a strategic role requiring solid understanding of our technology, leadership, industry best practices, strategy and tools, exceptional customer and internal relationships, strategic problem solving, sales and business acumen, and an ability to understand where data management and security technology meets business needs.

Responsibilities

• Lead & Develop the Team – Recruit, coach, and mentor a high-performing team, fostering a culture of accountability, collaboration, and growth.
• Drive Customer Value – Ensure CSMs proactively guide customers through adoption, optimization, and expansion of our solutions, leading to measurable business outcomes.
• Operational Excellence – Define and scale repeatable processes, playbooks, and success plans that elevate the customer experience.
• Strategic Alignment – Partner with Customer Success Engineers, Sales, Support, Product, and Professional Services to ensure seamless execution and alignment on customer priorities.
• Influence Revenue Growth – Collaborate with Sales to identify and position Customer Success Services during the sales cycle to maximize value realization for customers.
• Executive Engagement – Represent the Customer Success organization with key customer executives, helping shape strategic roadmaps and strengthen partnerships.
• Metrics & Impact – Own KPIs including customer health, adoption, renewal, and expansion in accounts supported by the Customer Success Service.

Qualifications & Desired Experience

• Must be fluent in English and either French or German.
• Experience leading teams in customer-facing roles such as Customer Success Management, Technical Account Management, Solution Architecture, or Professional Services.
• Proven leadership qualities with the ability to build and scale teams while developing talent at different career stages, and to foster an inclusive, collaborative, and entrepreneurial culture.
• Enthusiastic and creative leader with the ability to inspire others and a desire for continuous learning and improvement.
• Experience partnering with Sales to influence revenue through positioning customer success services or value-add offerings.
• Exceptional communication and strong executive presence with the ability to influence across levels internally and externally.
• Experience managing enterprise accounts, including developing customer success strategies, understanding business objectives, addressing concerns, and guiding technical problem-solving.
• Ability to thrive in a fast-paced, cross-functional environment, balancing strategy with hands-on execution.
• Demonstrated ability to leverage AI tools to enhance productivity and streamline workflows.
• Data-driven decision making with experience owning and reporting on customer success KPIs.
• Deep understanding in at least one domain: Data Protection, Data Security, Storage, Virtualization, Cloud, or related technology pillars.
• Experience with SFDC and Gainsight is a plus; comfortable creating reports and dashboards is highly preferred.
• Open to receiving applications throughout Europe.

EEO & Application Info

Equal Employment Opportunity Employer (EEOE). Cohesity is committed to equal opportunity and will consider all qualified applicants without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law.

If you require a reasonable accommodation to complete any part of the application process, or are unable to access this online application process, you may contact us at 1-855-9COHESITY or [e-mail] for assistance.

In-Office Expectations: Cohesity employees who are within a reasonable commute work out of our core offices 2-3 days a week. Interested candidates based outside designated areas are welcome to apply, provided they have the right to work in the job location.