Senior Manager, Customer Success

Adobe Systems GmbH; London; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading software company in London is seeking a Senior Manager of Customer Success to lead a team passionate about driving Adobe’s Digital Media solutions in EMEA higher education institutions. The ideal candidate will have a proven track record in team leadership and higher education experience, demonstrating strong communication and analytical skills. This role offers an opportunity to influence Adobe’s customer success strategy in the educational sector.

Benefits

Creative workplace environment

Career growth opportunities

Health and wellness benefits

Qualifications

• Proven experience leading teams with a focus on program execution.
• In-depth understanding of the Higher Education landscape.
• Strong communicator with experience communicating team outcomes.

Responsibilities

• Lead a team of Education Customer Success professionals.
• Monitor team performance and engagement metrics.
• Shape and refine Adobe’s future Customer Success strategy.

Skills

Team leadership

Higher education experience

Strong communication

Analytical approach

Job description

JOB LEVEL

M50

EMPLOYEE ROLE

People Manager

The Opportunity

We are hiring a Senior Manager of Customer Success to join our EMEA Education team. This individual will engage directly with academic leadership and collaborators, IT partners, and internal marketing teams as well as collaborate with sales team to support the educational sector.

What you'll Do

• Lead a top-performing team of Education Customer Success professionals passionate about elevating Adobe’s Digital Media solutions in EMEA higher education institutions.
• Establish ways to engage with leaders optimally using plans, briefings, and reports for clear communication.
• Own the execution of scalable engagement programs and repeatable practices that align with Adobe’s customer success approach and drive active use across institutions.
• Monitor team performance and engagement metrics to improve delivery of programs, results and support operational efficiency.
• Lead planning discussions by providing field insight on team capacity, program needs, and areas of opportunity to improve engagement delivery.
• Collaborate across Product, Marketing, and Strategic Development to align team efforts, drive consistent execution of engagement programs, and ensure institutions receive a unified Adobe experience.
• Serve as the voice of the customer internally at Adobe – sharing strategic use cases, process improvements, and asks back into the internal ecosystem.
• Shape and refine Adobe’s future Customer Success strategy in Education by aligning team initiatives with company-wide goals and important metrics. Cultivate a strategic and accessible partnership with the EMEA EDU Sales team, providing thought leadership and participating in presales conversations with top institutional opportunities.
• Attract, recruit, inspire and retain the best talent.

What you need to succeed

• Proven experience leading teams with a strong focus on program execution, and delivering against defined engagement goals. Higher education experience strongly preferred.
• In-depth understanding of the Higher Education landscape, with a track record of implementing strategies to boost academic engagement, student programming, campus events, and institution-wide integration of Adobe tools to support active use and adoption.
• Strong communicator with experience communicating team outcomes and program results to cross-functional partners and senior leadership.
• Proven track record in encouraging alignment across internal teams to ensure strong program delivery and operational consistency.
• Analytical approach with experience using CRM data to guide execution and share actionable insights with cross-functional teams.
• Ability to adapt quickly in a fast-paced environment while balancing immediate priorities with long-term program goals.

Internal Opportunities

Creativity, curiosity, and constant learning are celebrated aspects of your career growth journey. We’re glad that you’re pursuing a new opportunity at Adobe!

Put your best foot forward:

1. Update your Resume/CV and Workday profile – don’t forget to include your uniquely ‘Adobe’ experiences and volunteer work.

2. Visit the Internal Mobility page on Inside Adobe to learn more about the process and set up a job alert for roles you’re interested in.

3. Check out these tips to help you prep for interviews.

4. If you are applying for a role outside of your current country, ensure you review the International Resources for Relocating Employees on Inside Adobe, including the impacts to your Benefits, AIP, Equity & Payroll.

Once you apply for a role via Workday, the Talent Team will reach out to you within 2 weeks. If you move into the official interview process with the hiring team, make sure you inform your manager so they can champion your career growth.

At Adobe, you will be immersed in an exceptional work environment that is recognized around the world. You will also be surrounded by colleagues who are committed to helping each other grow through our unique Check-In approach where ongoing feedback flows freely. If you’re looking to make an impact, Adobe's the place for you. Discover what our employees are saying about their career experiences on the Adobe Life blog and explore the meaningful benefits we offer.

Adobe is proud to be anEqual Employment Opportunityemployer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other applicable characteristics protected by law.Learn more.

Adobe aims to make Adobe.com accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, [e-mail] call [phone].