Senior manager, Customer Discovery & Propositions

TD SYNNEX Co.; Basingstoke; Hybrid; GBP 60,000 - 90,000; Full time

Job summary

A leading company in the tech industry is seeking a Senior Manager for Customer Discovery & Propositions to guide their digital marketing initiatives. This strategic role involves aligning market insights with customer needs, advocating for customers internally, and enhancing digital marketing capabilities. Candidates should possess strong commercial acumen and a creative approach to problem-solving within the marketing landscape.

Benefits

Hybrid work

Comprehensive benefits including health insurance

Paid leave

Retirement plans

Continuous learning opportunities

Qualifications

• 8–10 years of experience in commercial, digital marketing, or vendor engagement roles.
• Deep understanding of marketing technologies and data utilization.
• Experience in developing strategic go-to-market propositions.

Responsibilities

• Drive a proactive sales approach to vendor engagement.
• Use data and market intelligence to identify opportunities.
• Collaborate with marketing teams to enhance capabilities.

Skills

Commercial acumen

Creative thinking

Lateral thinking

Tools

Marketing technologies

Automation

Data utilization

Job description

Job Purpose

We are seeking a commercially minded and digitally fluent Senior manager, Customer Discovery & Propositions to spearhead our efforts in understanding and addressing customer needs and evolving our digital marketing capabilities and services. Rather than responding reactively to campaign requests, this role will support the vendor business and marketing teams in taking consultative and strategic approach to identifying opportunities, using data and market intelligence to position our services as key investment priorities for vendors.

This role will serve as a trusted advisor to vendors, internal marketing teams, and business units—bridging commercial insights with marketing technologies to unlock new growth opportunities and long-term value.

Key Responsibilities

• Drive a proactive sales approach to vendor engagement by identifying new opportunities to promote TDSYNNEX’s digital marketing services and capabilities.

• Advocate for the customer with internal stakeholder groups, ensuring their needs are met

• Use market intelligence, internal data, and vendor strategies to triangulate insights and build compelling business cases for investment in our digital solutions.

• Collaborate closely with central marketing teams, business units, and executive stakeholders (e.g., VPs) to identify which capabilities can be enhanced or adapted to better meet vendor needs.

• Support the evolution of data-driven marketing solutions, incorporating automation, digital innovation, and AI to strengthen value propositions.

• Articulate forward-looking data and technology requirements to enable our Data and MarTech functions to evolve their capabilities and solutions in line with the needs of the business

Knowledge, Skills, and Experience

• 8–10 years of experience in commercial, digital marketing, or vendor engagement roles

• Deep understanding of marketing technologies, automation, and data utilization (without requiring a purely technical background)

• Strong commercial acumen and ability to translate insights into investment opportunities

• Creative and lateral thinker, capable of identifying new angles and approaches to vendor engagement

• Experience in developing strategic go-to-market propositions or value-driven vendor solutions

What do we offer:

• Hybrid work

• We value continuous learning and provide a clear progression plan.

• We providecomprehensive benefitsincludinghealth insurance, paid leave, retirement plans, and more

"At TD SYNNEX, we embrace diversity and promote equal opportunities. As a Disability Confident employer, we are committed to providing everyone with the opportunity to demonstrate their skills, talent, and abilities, by offering reasonable adjustments throughout the recruitment process and in the workplace where required."

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Key Skills

Don’t meet every single requirement? Apply anyway.

At TD SYNNEX, we’re proud to be recognized as a great place to work and a leader in the promotion and practice of diversity, equity and inclusion. If you’re excited about working for our company and believe you’re a good fit for this role, we encourage you to apply. You may be exactly the person we’re looking for!