Senior Manager - Customer Centric Transformation

KPMG United Kingdom; London; On-site; GBP 70,000 - 120,000; Full time

Job summary

KPMG UK seeks a Senior Manager for its Customer team, focusing on transforming customer engagement strategies. This leadership role involves delivering value to clients, managing large-scale projects, and building relationships to drive revenue growth. Ideal candidates will have extensive consulting experience and proficiency in stakeholder management within a technology context.

Qualifications

• Experience in consulting, technology services or CRM program delivery.
• Proven experience in end-to-end front-office transformation.
• Strong understanding of customer-centric functions.

Responsibilities

• Lead analytical efforts to shape customer-centric transformation initiatives.
• Manage teams to deliver large-scale digital transformation projects.
• Develop and maintain client relationships for revenue generation.

Skills

Analytical Problem-Solving

Stakeholder Management

Agile Methodologies

Job description

This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board.

Job description

KPMG Overview:

KPMG in the UK is part of a global network of firms that offers Audit, Legal, Tax and Advisory services. With over 16,000 colleagues, we bring creativity, insight, and experience to solve our clients' and communities' biggest problems. We've been doing this for more than 150 years.

We aim to be recognized as a place for great people to do their best work, known for our collaborative and inclusive culture, leveraging technology to empower our people with flexible, innovative workspaces, and hybrid working models.

With offices across the UK, we serve a diverse range of clients from start-ups to multinationals across various industries. Our mission is to support the UK in a connected world, guided by our core values: Courage, Integrity, Excellence, Together, and For Better.

Summary of Role Purpose:

This is a senior leadership role within KPMG's Customer team, a rapidly growing and strategically vital area. We help clients transform their customer engagement and interaction strategies.

In this client-facing role, you will utilize our assets, methodologies, and technology alliances to deliver value quickly and support long-term revenue growth for KPMG.

Senior Managers focus on building internal and external relationships to identify and develop future opportunities.

Role Responsibilities:

• Lead analytical and problem-solving efforts to identify client issues and shape customer-centric transformation initiatives.
• Manage teams to bid on, win, and deliver large-scale customer-centric digital transformation projects.
• Develop and maintain client relationships to generate long-term revenue.
• Act as a strategic partner to clients, helping generate value through their investments in customer-facing functions.
• Create project business cases and track benefits.
• Collaborate with technology teams to prototype, test, and integrate solutions.
• Support the development of Go-To-Market strategies within industries.
• Coach and develop junior team members.

The Person:

• Experience in consulting, technology services, or industry-based CRM program delivery, including designing and implementing solutions.
• Proven experience in end-to-end front-office transformation programs, with knowledge of experience design, marketing, sales, or service methodologies.
• Ability to identify new business opportunities and lead bid teams.
• Strong stakeholder management skills, including maintaining client relationships.
• Ability to communicate the value of customer-centric functions to non-technical audiences.
• Experience leading workstreams and deliverables for clients.
• Strong understanding of agile methodologies.