Senior Manager Continuity & Response

Lloyds Banking Group; Glasgow; Hybrid; GBP 90,000 - 130,000; Full time

Benefits offered by this job

30 days holiday

Discretionary bonus

Private healthcare

Learning opportunities

Job summary

Lloyds Banking Group is seeking a Senior Manager Continuity & Response to shape the Group's response and recovery capability. You will lead improvements across technology, data, suppliers, operations, people and property, translating complex resilience challenges into practical actions for stronger organisational resilience.

In this hybrid role, you will work with senior stakeholders to embed practical resilience outcomes, lead a specialist team, and drive assurance activities to ensure

Qualifications

• Experience delivering Business Continuity, Operational Resilience, Crisis Management or Recovery activities within a large, complex organisation.

Responsibilities

• Lead response and recovery capability to ensure preparedness and effective recovery during disruption.
• Drive exercising, assurance and continuous improvement activities to demonstrate resilience plans work in practice.
• Develop and lead a specialist Business Continuity team, building capability and embedding future-focused ways of working.
• Use data, tooling and automation to improve resilience insight, assurance and decision-making.
• Connect resilience activity across key enabling functions to drive a coordinated approach to operational resilience.
• Provide clear guidance to senior leaders, executive forums and regulatory stakeholders.

Skills

Business Continuity

Operational Resilience

Crisis Management

Leadership

Stakeholder Management

Data-driven decision making

Job description

WORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week, or 40% of your time, at one of the above office sites.

About this opportunity

This is an exciting opportunity to play a pivotal role in shaping the Group's response and recovery capability, supporting long-term resilience ambitions and helping ensure critical services can continue and recover effectively during disruption.

As Senior Manager Continuity & Response, you'll lead the development and enhancement of response and recovery capabilities across the organisation, connecting resilience activity across technology, data, suppliers, operations, people and property. You'll work with senior stakeholders to translate complex resilience challenges into practical, measurable actions that strengthen organisational resilience.

Key responsibilities include:

• Leading response and recovery capability to ensure preparedness and effective recovery during disruption.
• Driving exercising, assurance and continuous improvement activities to demonstrate resilience plans and capabilities work in practice.
• Developing and leading a specialist Business Continuity team, building capability and embedding future-focused ways of working.
• Using data, tooling and automation to improve resilience insight, assurance and decision-making.
• Connecting resilience activity across key enabling functions, helping drive a coordinated approach to operational resilience.
• Providing clear, effective guidance and challenge to senior leaders, executive forums and regulatory stakeholders.
  

About us / Why Lloyds Banking Group

We're investing in our people, technology and data to support over 28 million customers and Help Britain Prosper. This role offers the opportunity to help shape the next generation of resilience capability, enabling the Group to transform and modernise safely while continuing to deliver critical services through disruption.

You’ll join a collaborative environment where innovation, continuous improvement and customer outcomes are at the heart of what we do.

What you'll need

• Experience delivering Business Continuity, Operational Resilience, Crisis Management or Recovery activities within a large, complex organisation.
• Strong expertise in Business Continuity and response and recovery planning, with the ability to embed practical and measurable resilience outcomes.
• Experience leading teams, developing capability and providing clarity through complex challenges.
• Ability to use data, tooling and management information to support assurance, oversight and informed decision-making.
• Strong stakeholder management skills, with experience influencing senior, executive and regulatory audiences.
• Experience designing, delivering or overseeing exercising, testing and assurance activities that support continuous improvement.

And any experience of this would be really useful

• Experience supporting enterprise-wide exercising, crisis response or recovery activity.
• Understanding of how cloud technology, artificial intelligence, data and supplier networks are influencing resilience capabilities.
• Established external networks within Operational Resilience, Business Continuity, Crisis Management or Technology Resilience communities.

This is a place for you.

Our ambition is to be the leading UK business for diversity, equity and inclusion, supporting our customers, colleagues and communities. We are committed to creating an environment in which everyone can thrive, learn and develop.

We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and launch a dedicated Working with Cancer initiative.

We offer reasonable workplace adjustments for colleagues with disabilities, including flexibility in office attendance, location and working patterns. As a Disability Confident Leader, we guarantee interviews for a fair and proportionate number of applicants who meet the minimum criteria for the role and have a disability, long-term health or neurodivergent condition, through the Disability Confident Scheme.

We provide reasonable adjustments throughout the recruitment process to reduce or remove barriers - just let us know what you need.

• 30 days' holiday, with bank holidays on top.
• Discretionary performance-related award.
• Private healthcare and wellbeing support.
• Access to a wide range of colleague benefits and learning opportunities.