Senior Manager, Coach & Instructor Enablement

Multiverse; Greater London; Hybrid; GBP 90,000 - 140,000; Full time

Benefits offered by this job

Time off 27 days + wellbeing days

Health & Wellness benefits

Hybrid work model

Work-from-anywhere scheme

Space to connect

Job summary

Multiverse is seeking a Senior Manager, Coach & Instructor Enablement to lead a high-performing team delivering scalable enablement across thousands of learners. You will set strategy for four pillars, own governance, and drive measurable outcomes with cross-functional partners across Learning, Operations, Quality and Delivery.

You will build the Enablement Operations platform, manage change, and balance speed with quality in a complex delivery environment.

Qualifications

• Proven track record balancing cross-functional priorities while delivering impact in a fast-paced, high-volume environment.
• Demonstrable operator with clear owners, measures, cadence and reporting.
• Fluent cross-functionally with ability to deliver outcomes through teams you don’t manage.
• Comfortable in ambiguity and shifting priorities with decisive action.
• Data-led: use performance data to drive interventions and accountability.
• AI-native operator building scalable cadences using AI to collate and chase.
• Experience in enablement, L&D, capability building, delivery operations or quality at scale frontline.
• Apprenticeships or regulated delivery experience is a strong advantage for balancing quality, compliance and pace.
• Excellent written and verbal communication; ability to craft one-pager for senior leadership.

Responsibilities

• Set the direction and deliver results: define pillar ownership, mandate and measures; prioritize and sequence work.
• Build Enablement Operations: ensure skeleton of enablement reaches the right people on time.
• Prioritize and re-prioritize with a single visible enablement roadmap and clear no-go decisions.
• Deliver through other teams: partner with Learning, Operations, Quality and Delivery.
• Close the feedback loop with Delivery Leadership using calibration data and trends.
• Lead and develop six specialists through regular 1:1s and clear individual measures.

Skills

Cross-functional collaboration

Operational mindset

Cross-functional fluency

Ambiguity management

Data-driven

AI-native operator

Enablement/L&D experience

Regulated delivery experience

Excellent communication

Job description

Multiverse is the upskilling platform for AI and Tech adoption.

We have partnered with 1,500+ companies to deliver a new kind of learning that's transforming today’s workforce.

Our upskilling apprenticeships are designed for people of any age and career stage to build critical AI, data, and tech skills. Our learners have driven $2bn+ ROI for their employers, using the skills they’ve learned to improve productivity and measurable performance.

In April 2026, we announced $70 million in strategic funding, led by Schroders Capital, with participation from StepStone Group, Lightspeed Venture Partners and General Catalyst. At an increased valuation of $2.1bn, the round makes us Europe’s first EdTech double unicorn.

But we aren’t stopping there. With a strong operational footprint and 800+ employees, we have ambitious plans to continue scaling. We’re building a world where tech skills unlock people’s potential and output.
Join Multiverse and power our mission to equip the workforce to win in the AI era.

Senior Manager, Coach & Instructor Enablement

FTC 14 months

Coach & Instructor Enablement exists to make the delivery organisation measurably better at retaining learners and delivering successful outcomes consistently, predictably and at scale.

You will enhance our existing strategy and lead the team through its exciting next stage of growth. The team will form around four capability pillars and a new Enablement Operations platform. You will be building that structure while it delivers across a large delivery organisation that supports thousands of learners. Priorities will shift underneath you as delivery data moves, and part of the job is deciding what starts, what stops, and most importantly what must not slip.

This is a role for a strong operator who excels at influencing and collaborating across complex teams and departments. A proven track record of getting work done across teams with clear asks, embedding shared measures of success, and creating an environment where there is no ambiguity about who owns what is are the keys to success within this role.

You will lead a team of six specialists supporting hundreds of coaches and instructors across all learner programmes.

What you'll own

• Delivery Fundamentals: the standard for what good coaching and instruction look like, QA against that standard, calibration in partnership with Delivery and Quality

• Operational & Regulatory Change: every coach and instructor has the process, tooling and regulatory knowledge to deliver, and gets it before the change reaches a learner.

• Technical Skills & Programme Requirements: coaches and instructors are current and designated on the technical content they deliver.

• Timely Assessment & Achievement: shared ownership for timely learner achievement.

• Enablement Operations & Systems: the foundation underneath all four.

Key Responsibilities

• Set the direction and deliver results.. Define the owner, mandate and measures for each pillar, help prioritise and sequence work, and make trade-offs needed to deliver the greatest business impact.

• Build Enablement Operations SMEs own skills and requirements while operations gets the enablement to the right people, on time, and tracks who did it.

• Prioritise and re-prioritise without drama. Run a single visible enablement roadmap, say no clearly, and re-sequence when delivery data, business need or regulatory change demands it.

• Delivering through other teams. Partner with Learning on programme and content change, Operations on process, Quality on the coaching standard, and Delivery on learner retention and achievement.

• Close the feedback loop with Delivery Leadership. React to performance trends from monthly calibration, observations and delivery data.

• Lead and develop six specialists through regular 1:1s, feedback, and clear individual measures.

Skills & Qualifications

• A proven track record of balancing cross functional relationships and their priorities while still delivering impact in a fast-paced, high-volume environment.

• A demonstrable operator. You have taken something loosely defined and made it run: clear owners, measures, cadence, reporting. You are comfortable in the detail and you finish things.

• Fluent cross-functionally. You have delivered outcomes that depended almost entirely on teams you did not manage, and you can explain exactly how.

• Comfortable in ambiguity and shifting priorities. You decide on incomplete information, name the risk you are accepting, and change course without losing momentum or the team's confidence.

• Data-led. You use performance data to decide where to intervene and to hold others accountable.

• AI-native operator. You build cadences that use AI to do the collating and chasing, so the process scales with the team rather than growing headcount alongside it.

• Experience of enablement, L&D, capability building, delivery operations or quality in an at-scale frontline organisation.

• Apprenticeships, regulated education or another regulated delivery environment is a strong advantage. You can hold quality, compliance and pace at the same time.

• Excellent written and verbal communication. You can write the one-pager a senior leader acts on, and run the calibration session a coach finds useful.

Benefits

• Time off - 27 days holiday, plus 5 additional days off: 1 life event day, 2 volunteer days, 2 company-wide wellbeing days (M-Powered Weekend) and 8 bank holidays per year

• Health & Wellness- private medical Insurance with Bupa, a medical cashback scheme, life insurance, gym membership & wellness resources through Wellhub and access to Spill - all in one mental health support

• Hybrid work offering - for most roles we collaborate in the office three days per week with the exception of Coaches and Instructors who collaborate in the office once a month

• Work-from-anywhere scheme - you'll have the opportunity to work from anywhere, up to 10 days per year

• Space to connect: Beyond the desk, we make time for weekly catch-ups, seasonal celebrations, and have a kitchen that’s always stocked!

Our Commitment to Diversity, Equity and Inclusion

We’re an equal opportunities employer. And proud of it. Every applicant and employee is afforded the same opportunities regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. This will never change. Read our Equality, Diversity & Inclusion policy here.

Our Commitment to Safeguarding

Multiverse is committed to safeguarding and promoting the welfare of our learners. We expect all employees to share this commitment and adhere to our Safeguarding Policy, our Prevent Policy and all other Multiverse company policies. Successful applicants will be required to undertake at least a Basic check via the Disclosure Barring Service (DBS).

For roles that will involve a Regulated Activity, successful applicants must also undergo an Enhanced DBS check, including a Children’s Barred List check and a Prohibition Order check. Roles involving Regulated Activity may interact with vulnerable groups, therefore are exempt from the Rehabilitation of Offenders Act 1974 meaning applicants are required to declare any convictions, cautions, reprimands, and final warnings.

Providing false information is an offence and could result in the application being rejected or summary dismissal if the applicant has been selected, and possible referral to the police and the DBS.