Enterprise Customer Value Partner

Multiverse; Greater London; On-site; GBP 50,000 - 70,000; Full time

Benefits offered by this job

27 days holiday plus additional leave days

Private medical insurance

Gym membership

Work-from-anywhere scheme

Weekly catch-ups and seasonal celebrations

Job summary

A leading upskilling platform is seeking a Customer Value Partner to enhance customer success through strategic management and long-term partnerships. This role involves overseeing implementation, ensuring clients get maximum ROI from programs, and fostering strong relationships with stakeholders. Ideal candidates will possess strong consultative skills, an ownership mentality, and the ability to translate data into actionable insights. The company promotes a hybrid work culture alongside solid benefits, supporting employee well-being and professional growth.

Qualifications

• Ability to manage high-level discussions and detailed project plans.
• Thrives as the single point of accountability.
• Ability to advise clients on workforce solutions.

Responsibilities

• Drive long-term retention and growth through customer success.
• Translate program data into impactful business outcomes.
• Build relationships with key decision-makers to advise on workforce challenges.

Skills

Ownership Mentality

Strategic Execution

Consultative Approach

Collaborative Drive

Job description

Multiverse is the upskilling platform for AI and Tech adoption.

We have partnered with 1,500+ companies to deliver a new kind of learning that's transforming today’s workforce.

Our upskilling apprenticeships are designed for people of any age and career stage to build critical AI, data, and tech skills. Our learners have driven $2bn+ ROI for their employers, using the skills they’ve learned to improve productivity and measurable performance.

In June 2022, we announced a $220 million Series D funding round co-led by StepStone Group, Lightspeed Venture Partners and General Catalyst. With a post-money valuation of $1.7bn, the round makes us the UK’s first EdTech unicorn.

But we aren’t stopping there. With a strong operational footprint and 800+ employees, we have ambitious plans to continue scaling.

We’re building a world where tech skills unlock people’s potential and output.

Join Multiverse and power our mission to equip the workforce to win in the AI era.

The Opportunity

The Customer Value Partner (CVP) at Multiverse is the primary architect of customer success, responsible for driving long-term retention, growth, and measurable ROI. By acting as the bridge between a client’s strategic business objectives and Multiverse’s delivery capabilities, the CVP ensures that apprenticeship programs evolve from “training initiatives” into “workforce transformation engines.”

While the CVP owns the high-stakes Implementation and Onboarding phase to ensure a successful launch, their primary focus is the continuous delivery of value, the expansion of the account, and maintaining a deep, strategic partnership with senior stakeholders.

Core Responsibilities

1. Implementation & Successful Launch Fulfillment

• End-to-End Onboarding: Serve as the central point of accountability during the implementation phase, project managing the transition from sales to “live” delivery.
• Launch Excellence: Coordinate internal stakeholders (Admissions, Delivery, Product) to ensure learners are successfully enrolled and the program launches on schedule.
• Technical & Operational Set-up: Mitigate early-stage risks by ensuring customers are set up with the right infrastructure and expectations for long-term success.

2. Delivering & Evidencing Value

• ROI Translation: Translate program data into executive-level outcomes that matter to senior stakeholders (e.g., productivity gains, AI/data maturity, or social mobility targets).
• Quality Oversight: Ensure apprentices and learners have a high-quality experience, intervening proactively if delivery health metrics indicate a risk to value realization.
• Impact Reporting: Regularly lead “Value Reviews” that move beyond vanity metrics to demonstrate real business impact.

3. Strategic Growth & Revenue Protection

• Retention & Renewals: Proactively identify and mitigate risks to protect existing revenue streams.
• Commercial Expansion: Deeply understand client priorities to identify new opportunities for upskilling and workforce transformation, aligned with their long-term goals.
• Strategic Roadmapping: Move customers toward long-term investment by aligning Multiverse’s offerings with the client’s broader transformation agenda.

4. Relationship Management & Advocacy

• Trusted Partnership: Build deep relationships with key decision-makers, acting as a consultant on workforce challenges.
• Voice of the Customer (VoC): Act as the internal advocate for the client, feeding insights back to Product and Delivery teams to drive innovation.
• The “Internal Glue”: Coordinate across complex cross-functional teams to resolve issues and ensure a seamless end-to-end customer experience.

What We’re Looking For

• Ownership Mentality: You thrive when you are the single point of contact and accountability.
• Strategic Execution: You can navigate a high-level boardroom discussion one hour and a detailed project implementation plan the next.
• Consultative Approach: You don't just “manage” accounts; you advise clients on how to solve their workforce challenges through our solutions.
• Collaborative Drive: You excel at being the “internal glue,” rallying cross‑functional teams toward a common client goal.

Benefits

• Time off - 27 days holiday, plus 5 additional days off: 1 life event day, 2 volunteer days, 2 company‑wide wellbeing days (M-Powered Weekend) and 8 bank holidays per year
• Health & Wellness- private medical Insurance with Bupa, a medical cashback scheme, life insurance, gym membership & wellness resources through Wellhub and access to Spill - all in one mental health support
• Hybrid work offering - for most roles we collaborate in the office three days per week with the exception of Coaches and Instructors who collaborate in the office once a month
• Work-from-anywhere scheme - you'll have the opportunity to work from anywhere, up to 10 days per year
• Space to connect: Beyond the desk, we make time for weekly catch-ups, seasonal celebrations, and have a kitchen that’s always stocked!

Our Commitment to Diversity, Equity and Inclusion

We’re an equal opportunities employer. And proud of it. Every applicant and employee is afforded the same opportunities regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. This will never change. Read our Equality, Diversity & Inclusion policy here.

Our Commitment to Safeguarding

Multiverse is committed to safeguarding and promoting the welfare of our learners. We expect all employees to share this commitment and adhere to our Safeguarding Policy, our Prevent Policy and all other Multiverse company policies. Successful applicants will be required to undertake at least a Basic check via the Disclosure Barring Service (DBS).

For roles that will involve a Regulated Activity, successful applicants must also undergo an Enhanced DBS check, including a Children’s Barred List check and a Prohibition Order check. Roles involving Regulated Activity may interact with vulnerable groups, therefore are exempt from the Rehabilitation of Offenders Act 1974 meaning applicants are required to declare any convictions, cautions, reprimands, and final warnings.

Providing false information is an offence and could result in the application being rejected or summary dismissal if the applicant has been selected, and possible referral to the police and the DBS.