Senior Manager, Client Delivery

PLP Group; Greater London; Hybrid; GBP 70,000 - 90,000; Full time

Benefits offered by this job

Share options

28 days holiday plus public bank holidays

Flexible working arrangement

Pension

Private health insurance

Job summary

An innovative AI consultancy is seeking a Senior Manager for its Client Delivery team in Greater London. The ideal candidate will lead a team in delivering tailored benchmarking analysis to top-tier clients in the financial services sector. Responsibilities include managing client relationships, creating insights from data, and mentoring team members. Candidates should have 6+ years of relevant experience, exceptional communication skills, and a solid understanding of AI in financial services. The role offers a hybrid working model with ample benefits.

Qualifications

• 6+ years of experience in strategy consulting or financial services.
• Experience managing high-performing teams.
• Ability to lead complex stakeholder meetings.
• Proven experience in producing strategic content.

Responsibilities

• Lead a team delivering benchmarking analysis.
• Manage relationships with top-tier clients.
• Lead key touchpoints with senior clients.
• Produce bespoke analysis leveraging data and insights.
• Support product development with client feedback.

Skills

Team management

Exceptional communication

Analytical content production

Understanding of Financial Services

Attention to detail

Collaborative skills

Proactive ownership

Job description

Intro

Evident is an intelligence platform that benchmarks and tracks AI adoption across the financial services sector. Since the launch of our flagship product in January 2023, the Evident AI Index has rapidly become the global standard benchmark for AI maturity in banking.

The Evident AI Index forms the basis of our benchmarking products, which help companies to understand their ranking in relation to peers and to accelerate their AI strategy. The Client Delivery team, sitting at the core of Evident’s value proposition to clients, is responsible for delivering bespoke benchmarking analysis to clients and shaping the strategy of our benchmarking products.

We are index experts. Our Co-Founders Alexandra Mousavizadeh and Annabel Ayles have more than 30 years of experience building complex indices that drive positive change in the world.

We are building a cutting edge research team that uses the latest techniques in machine learning to build faster and better data collection and analysis tools.

We are backed by some of the world’s leading tech investors, including the backers of Revolut and the tech commentator Scott Galloway, and have built a network of advisors that includes the Global AI Lead at AWS, Mastercard’s President of Cyber & Intelligence, Ocado’s former CTO, the former CCO of the Alan Turing Institute, the Chair of the UK Government AI Council and the former Head of the UK Government Office for AI.

If you are interested in advancing your career at a fast-growing, innovative and impact-driven company, you can read about Our Values and Our Commitment to Responsible AI here. Our commitments to diversity and inclusion are set out at the end of this job description.

The Role

We are seeking sharp, analytical and strategically minded individuals who are interested in working with C‑Suite decision makers at the world’s largest financial institutions to shape AI strategies.

As a Senior Manager in our Client Delivery team, you lead a team that will apply strategic thinking and analytical rigour to support the delivery of bespoke benchmarking analysis to clients (comparing their AI maturity against peers and industry leaders), playing a pivotal role in contributing to the team’s overarching goals of delivering best‑in‑class insights, as well as a high level of client engagement and satisfaction.

Key Responsibilities

Leading a team of 1-4 people that serve multiple top‑tier clients globally, managing and mentoring them by providing guidance and support on client management, analysis, storytelling, and presentation development.

Relationship management – own client relationships for the most complex clients, in collaboration with the Account Management team, acting as a trusted advisor and translating complex data into clear business recommendations.

Client delivery/engagement – independently lead key touchpoints with senior clients, including critical executive‑level diagnostic presentations, and more regular check‑ins with client teams.

Structuring, preparing and reviewing content for clients – leveraging data and insights from the Index, Data and Intelligence teams to produce bespoke analysis for clients.

Strategic analysis – applying analytical rigour to content preparation by interpreting data, developing insights and identifying strengths and opportunities suitable for the client.

Subject‑matter expertise – developing deep expertise in how AI is used in financial services, including up‑to‑date examples of case studies and impact to date.

Product development – support product development by sharing client feedback to evolve benchmarking products and providing input on practical ways in which the feedback can be incorporated into existing or new products.

Core Skills

6+ years of experience: ideally in strategy consulting, financial services or another role that involved the key responsibilities listed above.

Team management experience managing high‑performing teams and upskilling them across a client management, analysis, storytelling, and presentation creation skills.

Exceptional communication skills, with a proven ability to lead complex, senior stakeholder meetings and articulate clear, concise messages to diverse internal and external audiences.

Proven experience in producing strategic, analytical content for clients through data and insights.

Ability to proactively identify client needs and opportunities to deliver exceptional value to clients.

Attention to detail and highly organised: able to support the team in managing multiple clients and deadlines in parallel.

Collaborative: proven experience of working effectively with a range of cross‑functional team members.

Proactive: you take ownership without being asked.

Understanding of Financial Services, with particular focus on Banking and Payments.

Understanding of AI applications in large‑scale organisations, with particular relevance to the Financial Services industry.

If you do not fulfil all requirements in the job description, we encourage you to submit your application nonetheless.

Share options: we offer all employees share options over a 4‑year vesting period.

Holidays: 28 days of holiday + public bank holidays.

Flexible working: 3-4 days per week in our Central London office, 1-2 days remote.

Pension.

Private health insurance.

Our commitments to diversity and inclusion

Evident is committed to encouraging equality, diversity and inclusion among our workforce, and eliminating all forms of discrimination. Our aim is for our workforce to be truly representative of all sections of society and our customers, and for each employee to feel respected and able to give their best.

During our recruitment process, you will not be discriminated against for any of the following reasons: race (including colour, nationality, ethnic and national origin), age, disability, gender reassignment, being married or in a civil partnership, being pregnant or on maternity leave, religion or belief, sex or sexual orientation. If you need us to make certain changes (known as reasonable adjustments) to make sure you are not disadvantaged during the recruitment process, you should contact us as soon as possible.

We strive to create a working environment free of bullying, harassment, victimisation and discrimination, promote dignity and respect for all, and value and recognise individual differences and the contributions of all staff.