Senior Manager, Case

BT Group; Bristol; On-site; GBP 50,000 - 75,000; Full time

Job summary

A leading company in the telecommunications sector is seeking a Senior Manager, Case, to oversee the People Relations Case Function. This role involves managing high-performing teams to deliver exceptional employee relations services while focusing on diversity, continuous improvement, and data-driven decisions. The ideal candidate will demonstrate strong leadership, influencing skills, and a thorough understanding of employment law.

Benefits

Health Care

Enhanced family leave

Women's health support

25 days annual leave

24/7 private virtual GP appointments

2 weeks carer’s leave

World-class training opportunities

BT Shares Saving schemes

Qualifications

• Deep knowledge of case-related ER practices.
• Experience working with employment law.
• Ability to lead teams through change.

Responsibilities

• Lead the People Relations Case Function overseeing Specialist Hubs.
• Provide advisory and case management solutions.
• Data integration for continuous improvement.

Skills

Inspiring leadership

Influencing and negotiating

Problem-solving abilities

Presentation skills

Job description

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The BT People and Culture team is dedicated to fostering an inclusive, innovative, and engaging work environment where every employee can thrive. We focus on attracting, developing, and retaining top talent, ensuring that our workforce is equipped with the skills and support needed to drive our business forward. By championing diversity & wellbeing, promoting continuous learning, and being focused on delivering value for our organisation, we create a culture that empowers our people to deliver exceptional results for our customers and communities. Aligned with BT's vision to "connect for good," we amplify the power of people and technology to help solve some of the UK’s biggest challenges and build meaningful connections.

Why This Job Matters:

As the Senior Manager, Case, you will lead the People Relations (PR) Case Function, overseeing Tier 2 and Tier 3 Specialist Hubs to deliver a best-in-class service.

Managing a team of PR Specialists and Professionals, you will ensure that case management is values-driven and inclusion-focused, approaching People Relations matters with fairness, consistency, and a human-centric, commercial, and risk-managed perspective.

Your teams will provide advisory and case management solutions, supporting unique cases while also working on insights and prevention. They will feed subject matter expertise into activities that enhance the colleague experience and improve business performance.

Data and insights will be crucial to your role. You will cascade information through strong relationships with key stakeholders at all levels, integrating it into escalation pathways and continuous improvement of processes, policies, and products.

Skills and Experience You’ll Need:

• Ability to inspire and manage a high-performing employee relations team, with extensive skills in managing, supporting, and influencing people
• Deep knowledge of case-related ER practices and policies
• Strong influencing and negotiating skills at all levels
• Able to remain calm under pressure with a growth and outcome focused mindset
• Experience of leading case teams through change
• Experience working with employment law and compliance aspects of ER
• Proficiency in developing and managing dashboards and performance metrics
• Strong logical and problem-solving abilities
• Strong skills in creating and delivering presentations using PowerPoint, with the ability to present with influence, both virtually and in person
• 15% on target bonus
• Health Care
• From January 2025, equal family leave: receive 18 weeks at full pay, 8 weeks at half pay and 26 weeks at the statutory rate. It’s for all parents, no matter how your family is made up.
• Enhanced women’s health support: including help with menopause symptoms, cancer screenings, period care and more
• 25 days annual leave (not including bank holidays), increasing with service
• 24/7 private virtual GP appointments for UK colleagues
• 2 weeks carer’s leave
• World-class training and development opportunities
• Option to join BT Shares Saving schemes

A Few Points To Note:

Although these roles are listed as full-time, if you’re a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.

We will also offer reasonable adjustments for the selection process if required, so please do not hesitate to inform us.

Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team.