Senior Manager - Business Process Optimisation

Cooper Parry; West Tolgus; Hybrid; GBP 60,000 - 90,000; Full time

Job summary

Cooper Parry seeks a Senior Manager in Business Process Optimisation to lead initiatives that enhance operations and client experiences. The role demands a proven leader in process improvement methodologies with strong communication skills, aiming for measurable impacts across business functions.

Benefits

Flexible approach to work

Generous holiday entitlement

Enhanced parental leave policy

Enhanced pension scheme

No dress code

Multi-award-winning wellbeing offering

Volunteering opportunities

Social/sports clubs

Qualifications

• Proven track record in business process optimisation.
• Strong knowledge of process improvement methodologies.
• Experience in process mapping and redesign tools.

Responsibilities

• Drive high-impact initiatives to improve client and employee experience.
• Lead the redesign of core processes across service lines.
• Manage change projects ensuring measurable outcomes.

Skills

Process Improvement

Collaboration

Change Management

Financial Awareness

Communication

Education

Lean Six Sigma Green/Black Belt certification

Tools

Lucidchart

Miro

Visio

Job description

About the role...

As Cooper Parry continues to scale rapidly, through both organic growth and acquisition, we’re transforming how we operate. Our goal is to build a truly agile, efficient, and scalable platform for future growth - and this role will be central to delivering that ambition.

You’ll be a natural problem solver, a collaborative leader, and a hands-on change agent who brings both strong technical rigour and people-first thinking to the challenge of operational transformation.

About the day to day…

As a Senior Manager within Business Process Optimisation (BPO), you’ll drive high-impact initiatives that simplify ways of working, improve client and employee experience, and directly influence margin and value creation across the firm.

You’ll be getting stuck into a wide range of tasks, including;

Process Optimisation Delivery

• Leadingdiscovery, analysis, and redesign of core processes across multiple service lines and operational functions.

• Mappingcurrent and future-state processes with clear visuals, evidence-based insights, and financial impact analysis.
• Identifyinginefficiencies, duplication, risk, and cost-to-serve opportunities, andproposingimprovements that are scalable and commercially impactful

• Managingchange projects from scoping to delivery - ensuringmeasurable outcomes on cost, margin, revenue enablement, or client experience.

• Supportingcross-functional transformation programmes byworkingclosely with service leads and the Transformation Team.

Collaboration & Engagement

• Workingacross the business to understand operational challenges andco-designingsolutions that work in practice.

• Facilitatingworkshops, user interviews, and root-cause analysis sessions.

• Partneringwith Technology, Business Operations, and Finance to align process changes with automation and digital capability.

• Actingas a key point of engagement with stakeholders - including Service Line Heads, Directors, and Ops Leadership.

Continuous Improvement & Governance

• Supportingthe rollout of process governance frameworks, templates, and standards.

• Helpingembed a culture of continuous improvement and operational excellence across the business.

• DefiningandtrackingKPIs linked to financial outcomes and operational value.

• Contributingto BPO dashboards and insight packs for senior stakeholders and the Board.

About you...

At Cooper Parry, we’re in it together. All we ask of our people is that they play all in. You’ll continuously strive to keep learning – whether you’re a trainee or a Partner – and you’ll be brave, stepping out of your comfort zone to tackle new challenges. Above all, be nice. A simple notion, but an irreplaceable part of what makes CP, CP.

In addition to those core values, you will have;

• A proven track record of delivering business process optimisation and operational improvement in a complex, people-driven environment (e.g. professional services, financial services, consulting or similar)
• Strong knowledge of process improvement methodologies — Lean, Six Sigma, Agile — ideally certified (Lean Six Sigma Green/Black Belt or equivalent)
• Experience in process mapping and redesign tools (Lucidchart, Miro, Visio)
• Financial awareness — able to assess and communicate impact on margin, value streams, cost-to-serve and revenue enablement
• Ability to manage multiple initiatives and engage stakeholders across levels and functions
• Strong written and verbal communication, with experience presenting to senior stakeholders and Boards

If you’re ready to be part of a dynamic team that values innovation and collaboration, apply now! Bring your expertise and help us continue to push the boundaries of accountancy and professional services.

About us...

We’ve been dubbed ‘the rebels of accountancy’. We’re straight-talking. Never afraid to share our opinions. We put people and relationships before products and services, and deliver a streamlined, client-focused service – free from unnecessary red tape.

Check out our recent achievements:

• Best Companies’No.1 Accountancy Firm & No.30 Best Large Companyto Work For in the UK
• BecameB CorpCertifiedin 2023 and we’re still the UK’s largest accountancy B Corp, measuring and improving our impact beyond business for a brighter tomorrow
• Achieved 5 awards at theInspiring Workplace Awardsin 2025: winner in the Large Business category and best in class for inspiring People & Culture, Wellbeing, Inclusion and Employee Experience

What's in it for you?

Our people are the beating heart of our culture. We know that if you love working here, and you’re given the trust and autonomy to work in a way that best suits you, you’ll produce amazing results.

That’s why we offer things like:

• A flexible approach to work - balancing working from home, in office or with clients
• A generous holiday entitlement
• An enhanced parental leave policy
• An enhanced pension scheme
• No dress code – just “wear something!”
• A multi-award-winning wellbeing offering to support your physical, mental, spiritual, and financial health
• Volunteering opportunities to work closer with local communities and charities
• Cooper Parry social/sports clubs

Feeling supported and welcomed is such a big part of bringing your whole self to work. As an equal opportunities employer, we’ll work with you to ensure you have everything you need to develop your skills and achieve your best.

Get in touch if you have any questions about our commitment to Diversity & Inclusion or about accessibility/accommodations during your application process.

For the attention of agencies - unsolicited CVs will not be honoured. We will only accept CV submissions for roles briefed to you by our Talent Acquisition team.