Senior Manager - Business Operations

Sky; City Of London; Hybrid; GBP 80,000 - 120,000; Full time

Job summary

A leading telecommunications company in the UK seeks a Director of Business Operations to support its Global Product Organization. This role involves driving operational excellence, developing financial forecasts, and managing a global team. Candidates should have strong analytical skills and a proven track record in large-scale strategic projects. The position offers flexible hybrid working arrangements and various employee perks.

Benefits

Sky Q access

Private healthcare

Generous pension package

Discounted mobile and broadband

Sky VIP rewards

Qualifications

• Experience in large-scale, complex, cross-functional strategic projects.
• Strong analytical and quantitative skills.
• Ability to manage and mentor a global team.

Responsibilities

• Drive strategic programs and enhance operational excellence.
• Develop executive-level dashboards for decision-making.
• Manage business transformation using data-driven insights.

Skills

Financial forecasting

Stakeholder management

Analytical skills

Communication skills

Process improvement

Team management

Education

Relevant degree

Tools

Excel

PowerPoint

Tableau

Job description

This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board.

We believe in better. And we make it happen.

Better content. Better products. And better careers.

Working in Tech, Product or Data at Sky is about building the next and the new. From broadband to broadcast, streaming to mobile, SkyQ to Sky Glass, we never stand still. We optimise and innovate.

We turn big ideas into the products, content and services millions of people love.

And we do it all right here at Sky.

The Global Product Organization is responsible for delivering world-class products and services to our customers across both Comcast and Sky. Together, we offer the best and broadest range of content, deliver market-leading customer service, and use innovative technologies to give customers the best possible TV, Broadband and Mobile experience. The newly formed Global Product Business Operations team supports the organization by simplifying decision-making, driving efficiencies, and creating meaningful ways to measure outcomes.

Reporting to the Senior Director of Business Operations, the director will be directly responsible for the global operations of the Global Devices Organization, Global Design Organization, and part of the Global Entertainment Experience Product Management Organization.

The Director of Business Operations will support the Global Product Organization, a globally integrated team across Comcast and Sky. This role is responsible for driving operational excellence, financial stewardship, and strategic alignment across global product initiatives. T his leader will collaborate across functions to implement efficient solutions, monitor performance, and drive continuous improvement .

What you'll do -

• Drive Strategic Programs: Lead the development, validation, and execution of strategic business cases for programs spanning across the organization. Partner with cross-functional stakeholders to align initiatives with the team strategy, drive financial and operational impact, and ensure successful delivery of transformative outcomes.

• Lead Business Transformation: Directly manage and influence labour analytics to inform strategic decisions, optimize workforce capacity, and support investment planning. Leverage data-driven insights to align labour resources with business priorities, improve operational efficiency, and guide long-term workforce investments. Build predictive models to forecast labour demand based on business growth and strategic initiatives. Translate complex labour data into actionable insights for senior leadership

• Deliver Executive Insights: Develop and manage a new executive-level dashboard, turning complex data from across the business into a clear, compelling narrative. You will collaborate with multiple teams to source and present key metrics that will directly inform strategic decision-making for our senior leadership team.

• Enhance Operational Excellence: Act as a key partner to various teams, using your analytical skills to support cross-functional projects, identify opportunities for process improvement, and ensure our strategic objectives are on track.

What You'll Bring -

• Deliver financial forecasts to support monthly and quarterly processes related to month end, budget, and long-range planning

• Manage a small global team spanning across the U.S. and U.K. supporting day to day work across time zones for operational and strategic efforts. Develop and mentor team members, fostering a culture of collaboration and continuous improvement

• Streamline and automate internal processes between Comcast and Sky.

• Demonstrable experience in supporting or managing large-scale, complex, cross-functional strategic projects from start to finish.

• Strong analytical and quantitative skills, with proven experience in using data to track project performance, identify trends, and inform strategic business decisions.

• Excellent stakeholder management and communication skills, with a proven ability to build relationships and present complex information clearly to senior leadership

• Experience in business process improvement or transformation projects, with the ability to manage multiple workstreams and adapt to changing priorities.

• High proficiency in creating reports and dashboards for an executive audience, using tools such as Excel, PowerPoint, and business intelligence software (e.g., Tableau).

• A proactive and solution-oriented mindset, with the ability to work independently and drive initiatives forward in a fast-paced, matrixed environment.

How you'll work:

At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office. The hybrid working expectations for this role are at least 2 days in Osterley per week.

The rewards

There's one thing people can't stop talking about when it comes to #LifeAtSky : the perks . Here's a taster:

• Sky Q, for the TV you love all in one place

• The magic of Sky Glass at an exclusive rate

• A generous pension package

• Private healthcare

• Discounted mobile and broadband

• A wide range of Sky VIP rewards and experiences

Inclusion & how you'll work:

Recognised by The Times and Stonewall, we take pride in our approach to diversity and inclusion. Investing in society, fighting racial injustice and setting ambitious targets for representation at Sky.

We've embraced hybrid working and split our time between unique office spaces and the convenience of working from home. You'll find out more about what hybrid working looks like for your role later on in the recruitment process.

Your office space:

Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers.

On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon.

We'd love to hear from you

Inventive, forward-thinking minds come together to work in Tech, Product and Data at Sky. It's a place where you can explore what if, how far, and what next.

But better doesn't stop at what we do, it's how we do it, too. We embrace each other's differences. We support our community and contribute to a sustainable future for our business and the planet.

If you believe in better, we'll back you all the way.

Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.