Senior Manager, AI (Automation) Transformation & Adoption – QI

QVC; London; Hybrid; GBP 150,000 - 200,000; Full time

Job summary

A leading retail company in London is seeking a Senior Manager, AI (Automation) Transformation & Adoption to shape the AI and automation strategy. The role includes driving change management, identifying automation opportunities, and collaborating across teams. Ideal candidates will possess experience in leadership, change management, and AI strategy development. The position offers a hybrid work environment and a range of benefits including a competitive compensation package.

Benefits

Comprehensive Total Rewards package

Paid time off

Employee assistance program

Company discounts

Qualifications

• Experience in leadership or consultative roles within a multinational environment.
• Expertise in driving adoption of new technologies.
• Track record in developing and executing AI/automation strategies.

Responsibilities

• Shape and implement the AI & Automation strategy for QVC UK.
• Drive identification, prioritisation, and delivery of automation opportunities.
• Lead change management and adoption for AI and automation projects.

Skills

Leadership

Change management

Communication

Analytical skills

Experience in retail or digital transformation

Education

Bachelor's degree in business, technology, or a related field

Job description

Thank you for your interest in joining our team! QVC Group, Inc. is a Fortune 500 company with six leading retail brands – QVC, HSN, Ballard Designs, Frontgate, Garnet Hill and Grandin Road. We are a live social shopping company that redefines the shopping experience through video-driven commerce on every screen, from smartphones and tablets to laptops and TVs.

QVC Group brings innovative products, compelling content, and unforgettable moments to millions of shoppers worldwide via social platforms, streaming apps, ecommerce sites and TV channels, making every screen a doorway to discovery, delight and community.

The Opportunity

Are you passionate about driving digital transformation and embedding AI and automation at scale? QVC UK is seeking a Senior Manager, AI (Automation) Transformation & Adoption to shape and deliver our long-term AI and automation strategy. In this pivotal role, you'll champion change management and business adoption, ensuring that innovative technologies deliver value for our customers and teams. You'll work cross-functionally, influencing stakeholders across markets, and play a key role in building a culture of innovation, agility, and responsible AI use.

Working in a hybrid role and reporting directly to the VP of Strategy for QVC International, you will be driving change for the business.

Who We Are

QVC empowers shoppers with knowledge and shares insights in a lively, engaging way. We offer an ever-changing collection of familiar brands and fresh new products – from home and fashion to beauty, electronics and jewellery – and we connect shoppers to interesting personalities, engaging stories and award-winning customer service.

QVC International brings the QVC shopping experience to millions of people in Germany, Austria, Japan, the U.K., Ireland and Italy.QVC International reaches 124 million homes via 10 television networks and reaches millions more via multiple streaming services, websites, mobile apps and social pages. QVC International has team members in the U.K., Germany, Japan, Italy, Poland and China.

Your Impact

• You will shape and implement the long-term AI & Automation strategy for QVC UK, ensuring alignment with our goals and industry best practice.
• You will drive the identification, prioritisation, and delivery of automation opportunities (Gen AI and RPA) that enhance efficiency and customer experience.
• You'll lead change management and business adoption for AI and automation projects, developing communication, training, and enablement strategies to embed new capabilities and foster a culture of innovation.
• You'll champion GenAI adoption and capability building by curating best practices, building peer networks, and supporting “super users” and AI champions.
• You will manage governance and value realisation, ensuring robust tracking of KPIs, risk management, and continuous improvement.
• You will build partnerships with global and local stakeholders, being a bridge to maximise synergies and share knowledge across markets.

What You Bring

• You will have experience in leadership or consultative roles within a multinational, matrix environment.
• You will have demonstrated expertise in change management, partner engagement, and driving adoption of new technologies.
• You have a track record in developing and executing AI/automation strategies and use cases.
• You have excellent communication, facilitation, and influencing skills across diverse, global teams.
• You will be analytical, used to solving problems and decision-making , with financial knowledge and a focus on value realisation.
• You will have experience in retail, consumer, or digital transformation environments.
• You'll have a Bachelor's degree in business, technology, or a related field.

#LI-KH2

#LI-Hybrid

Hybrid

If you enjoy being a part of a team, creating experiences and delighting customers, you’ll love it here. If you’re excited about retail, media, social, live streaming, technology, customer service, design and more, you’ll find amazing projects to work on. If you want to grow professionally and learn every day, you ’ ll thrive with us . If you appreciate a company committed to inclusion and belonging for all, you’ll be amazed at what’s available for our team members . We offer a comprehensive Total Rewards package including competitive compensation, paid time off, employee assistance program, parental leave, paid volunteer hours, company discounts and much more. Best of all, working with QVC Group means friendly teams, ambitious projects and fast-moving careers!

For QVC Group, our commitment to inclusion and belonging for all is deeply rooted in Our Principles. They call on us to Drive Progress, Act With Empathy, Be Brave, Embrace the Future, and Do What’s Right so that everyone can thrive. We are committed to ensuring that our workplace provides equal employment opportunities for all team members and candidates and complies with all applicable federal, state, and local laws and regulations. As an equal opportunity employer, QVC Group is committed to a barrier-free employment process. If you need reasonable accommodations/support throughout, please contact us at [e-mail] for assistance. QVC UK is a Disability Confident employer and operates a Guaranteed Interview Scheme. For any UK based roles - if you’d like to be considered under this scheme, please indicate this on the application form.

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