Senior Manager, Admin & Operations Systems & Reporting

Chelsea FC Plc; City of Westminster; On-site; GBP 90,000 - 120,000; Full time

Job summary

Chelsea FC Plc is seeking a data-driven operations leader to own the department’s reporting, budgeting and platform strategy. You will manage customer data, billing and performance insights across domestic and international programs, while building a capable admin team and ensuring GDPR compliance.

The role requires strong financial literacy, cross-functional collaboration with Finance, Technology, Procurement and Legal, and a keen eye for detail in a multi-site, subscription-driven environment.

Qualifications

• Proven track record of owning management reporting and data in a multi-site or multi-product business.
• Budgeting and forecasting: building volume, activity and cost-driver assumptions, tracking performance and surfacing variance early.
• Financial literacy: reading a P&L, working alongside a central finance function and challenging a number that does not reflect the business.
• Systems specification and selection: defining requirements, evaluating options and recommending a platform against them.
• Turning transactional records into management information that people use to make decisions.
• Customer administration at volume, ideally in a subscription or recurring-revenue business.
• Procurement, purchasing and stock control within a large organisation's financial authorisation framework.
• Experience leading, developing and performance-managing an administration or operations team.
• Working knowledge of data protection and consent requirements under UK GDPR.
• Ability to operate across a complex organisation, working with Finance, Technology, Procurement and Legal without direct authority.
• High attention to detail and the discipline to hold a standard in repetitive, essential work.

Responsibilities

• Own data, reporting and MI for the department, ensuring completeness and timeliness.
• Produce monthly performance reporting for the Director and the Club, including lifecycle value and partner performance metrics.
• Lead annual budget inputs and track performance vs plan, aligning systems and cost-centre structures for a single P&L.
• Define platform requirements for domestic and international operations and recommend a suitable solution.
• Manage customer records, billing at signature, and provide payment history for renewals.
• Oversee procurement, inventory and central resources; manage kit and equipment stock for UK delivery.
• Provide forward-looking data and analysis to shape department strategy over 6, 12 and 24 months.
• Lead, develop and performance-manage the administration team while modelling Chelsea BLUE behaviours.
• Ensure data protection and safeguarding compliance across customer data and partners.

Skills

Management reporting

Data ownership

Budgeting & forecasting

P&L literacy

Systems specification

Data protection & UK GDPR

Cross-functional collaboration

Attention to detail

Education

Finance qualification

Business or data qualification

Tools

Power BI

Excel

Tableau

Job description

Chelsea FC Plc is seeking a data-driven operations leader to own the department’s reporting, budgeting and platform strategy. You will manage customer data, billing and performance insights across domestic and international programs, while building a capable admin team and ensuring GDPR compliance.

The role requires strong financial literacy, cross-functional collaboration with Finance, Technology, Procurement and Legal, and a keen eye for detail in a multi-site, subscription-driven environment.