Senior Manager, Account Management

Checkout.com; Greater London; Hybrid; GBP 90,000 - 130,000; Full time

Job summary

Checkout.com is seeking an experienced Senior Enterprise Account Manager to own the long-term roadmap for a portfolio of major merchants. You will act as a trusted advisor to C-suite stakeholders, translating payment performance into strategic value and leading multi-department negotiations.

You will partner with Product and Engineering to influence the roadmap, mentor junior team members, and drive value-based selling in a fast-paced fintech environment.

Qualifications

• 6+ years in a B2B account/relationship management or fintech role
• Strategic problem solver with strong project management
• Knowledge of ecommerce and payments technologies
• Ability to balance multiple opportunities and adapt to changing requirements
• Bachelor's degree in Business, Finance, or related field
• Fluency in English (UK focus)

Responsibilities

• Own the long-term roadmap for a portfolio of enterprise merchants, with a 12-18 month plan
• Consult merchants at C-suite level, lead quarterly business reviews
• Lead complex contract negotiations and renewals with Commercial, Legal and Pricing teams
• Role-model data-based decision making to provide metric-driven insights
• Act as the Voice of the Merchant to influence product roadmap
• Mentor junior account managers and share knowledge across the Commercial team

Skills

Strategic thinking

Project management

Stakeholder management

Cross-functional collaboration

Analytical skills

English fluency

Education

Bachelor's degree in Business, Finance, or related field

Job description

Company Description

We're Checkout.com. You might not know our name, but companies like eBay, Spotify, Klarna, Uber, and Sony do, because we're behind many of the digital experiences you use every day.

We are where the world checks out, enabling over 10 billion transactions yearly for more than one billion global shoppers.

Whether you want to book a holiday, order food, renew a subscription, or check out online, there's a good chance our tech powers the payments behind the scenes. Our platform helps the most ambitious businesses deliver effortless digital experiences, at scale.

If you want to do career-defining work, you've come to the right place. We move fast, think globally, and believe great teams are built by hiring exceptional people with conviction, curiosity, and the desire to make an impact.

With 20 offices across six continents and London as our HQ, we're shaping the future of fintech - and we're just getting started.

What We're Looking For

• Strategic Growth: You own the long-term roadmap for a portfolio of enterprise merchants, identifying opportunities to increase revenue. You create unparalleled strategic value for top-tier enterprise clients by integrating Checkout into their core business. You don't just think quarter-on-quarter; you have a 12-18 month plan in place.

• Payment Consulting: You're seen as a trusted, respectful advisor, indispensable to a merchant's C-suite. You paint compelling commercial stories for C-suite stakeholders, lead impactful QBRs, and translate payment performance into win-win situations for both merchants and Checkout.

• Commercial Leadership: You win complex and multi-layered contract negotiations, renewals, and strategic deals by crafting innovative commercial models. executing the art-of-the-possible with Deal Management, Legal, Strategic Pricing and others whilst remaining the ultimate owner of the commercial outcome.

• Value-based Selling: You role model data-based decision making - you're not afraid of diving into numbers to provide merchants with confidence in our ability to provide meaningful and metric-driven insights.

• Customer Advocacy: You are the "Voice of the Merchant" internally, partnering with Product and Engineering teams to influence our roadmap based on the evolving needs of your merchants. You're a master at internal influence and can align various departments under a common client goal to influence our product roadmap.

• Mentoring: You lead by example and mentor junior account managers, fostering a culture of "Better Every Day" and active knowledge sharing across the Commercial team.

Qualifications

• 6+ years' experience in a B2B Account Management, Relationship Management or a commercially focused role in the FinTech and/or Payments industry

• A strategic problem solver with excellent project management skills

• Good knowledge of today's major e-commerce and payments technologies, players and major future trends

• Multifaceted approach adapting to changing requirements with the ability to balance multiple opportunities

• Proven ability to work well in a fast-paced environment, collaborating across multiple departments and influencing internal and external stakeholders

• Education: Bachelor's degree in Business, Finance, or a related field

• Language: Fluent in English (due to UK focus)

Additional Information

Bring all of you to work

We create the conditions for high performers to thrive, through real ownership, fewer blockers, and work that makes a difference from day one.

Here, you'll move fast, take on meaningful challenges, and be recognized for the impact you deliver. It's a place where ambition gets met with opportunity, and where your growth is in your hands.

We work as one team, and we back each other to succeed. So whatever your background or identity, if you're ready to grow and make a difference, you'll be right at home here.

It's important we set you up for success and make our process as accessible as possible. So let us know in your application, or tell your recruiter directly, if you need anything to make your experience or working environment more comfortable.

Life at Checkout.com

We understand that work is just one part of your life. Our hybrid working model offers flexibility, with three days per week in the office to support collaboration and connection.