Senior Maintenance Officer

TN United Kingdom; Belfast; On-site; GBP 30,000 - 50,000; Full time

Job summary

An established industry player in Northern Ireland's property sector is seeking a Senior Maintenance Officer. This role involves overseeing maintenance operations, conducting inspections, and ensuring compliance with health and safety regulations. You'll manage contractors and work orders while providing exceptional service to landlords and tenants. Join a dynamic team that values excellence and fosters career development in a supportive environment. If you have a passion for property maintenance and a commitment to quality service, this opportunity is perfect for you.

Benefits

Career Development Opportunities

Supportive Team Culture

Dynamic Work Environment

Qualifications

• Minimum 2 years’ experience in property maintenance or a similar facilities role.
• Strong communication and interpersonal skills with a customer-focused approach.

Responsibilities

• Manage maintenance operations across property portfolio, ensuring high standards.
• Conduct property inspections, manage schedules, and ensure compliance.

Skills

Property Maintenance

Communication Skills

Problem-Solving

Health & Safety Regulations

Interpersonal Skills

Microsoft Office Suite

Tools

Diary Management Tools

Internal Software

Job description

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Your newpany

Hays is delighted to be partnering with an award-winning estate agency with a legacy of excellence since 1987. As a trusted leader in Northern Ireland’s property sector, our client combines industry-leading technology with a customer-centred approach, ensuring efficient, high-quality services.

They are now looking for a Senior Maintenance Officer to join their team, providing expert oversight of property maintenance, inspections, and compliance while ensuring landlords, tenants, and internal teams receive outstanding service.

Your new role

As Senior Maintenance Officer, you will be responsible for managing maintenance operations across our property portfolio, ensuring all work is completed promptly and to the highest standard. You will supervise maintenance activities, manage contractors, conduct inspections, and implement preventative maintenance plans while ensuring compliance with health and safety regulations.

Key responsibilities will include, but are not limited to:

1. Maintenance Operations:

• Receive and monitor all work orders for managed properties via internal software, ensuring systems remain up-to-date.
• Liaise with landlords for approval to instruct contractors and ensure timely completion of works.
• Coordinate contractors, ensuring appropriate assignments for each work order.
• Process contractor invoices and close out work orders upon completion.
• Organise and maintain planned maintenance schedules for managed properties.
• Collaborate with sales and rental departments to facilitate maintenance/building work quotations.

1. Inspections & compliance:

• Conduct property inspections, identifying and documenting maintenance needs.
• Manage inspection schedules and ensure timely completion via diary management tools.
• Prepare inspection reports using required software, ensuring accurate records.
• Initiate required maintenance based on inspection findings and oversee completion.
• Ensure health and safety compliance, maintaining high standards across all properties.

1. Other Duties:

• Handle telephone queries, book appointments, and provide customer service.
• Assist with chasing rental arrears and other financial accounts duties.
• Maintain accurate property records using internal systems.
• Support the rental department with enquiries and viewings when necessary.
• Perform other administrative duties as required by CPS Property.

What you'll need to succeed

• Minimum 2 years’ experience in property maintenance or a similar facilities role.
• Strong communication and interpersonal skills with a customer-focused approach.
• Ability to work independently and as part of a team, managing multiple tasks efficiently.
• Excellent problem-solving skills with keen attention to detail.
• Proficient in Microsoft Office Suite (Excel, Project, PowerPoint, Word, Outlook).
• Thorough knowledge of health & safety regulations and compliance requirements.

What you'll get in return

• Be part of an award-winning estate agency with a long-standing reputation for excellence.
• Work in a dynamic and customer-focused environment.
• Enjoy a supportive team culture that fosters career development.

If you have experience in property maintenance and are looking for a role in a leading estate agency, we’d love to hear from you!