Senior Luxury Sales & Client Experience Lead

Brunello Cucinelli; Greater London; On-site; GBP 28,000 - 42,000; Full time

Job summary

Brunello Cucinelli in London seeks a Senior Sales Associate who combines luxury retail expertise with exceptional service. You will be a trusted ambassador, guiding clients through seasonal collections with discretion and elegance.

The role requires in-depth product knowledge, proactive clienteling, CRM utilisation and collaboration with store management to maintain boutique standards, stock accuracy and a memorable shopping experience.

Qualifications

• Fluent in English with excellent verbal and written communication.
• Minimum four years in luxury or premium retail delivering outstanding service.
• Strong commercial awareness and ability to grow a personal client portfolio.
• Willingness to mentor teammates and share best practices.

Responsibilities

• Deliver elevated customer experiences and embody brand values in every client interaction.
• Guide clients through seasonal collections and styling proposals with confidence.
• Utilise CRM to develop long-term relationships and drive client retention.
• Collaborate with Store Management on visual standards, stock presentation and inventory accuracy.

Skills

Communication

Clienteling

Relationship-building

Attention to detail

CRM knowledge

Team collaboration

Job description

Brunello Cucinelli in London seeks a Senior Sales Associate who combines luxury retail expertise with exceptional service. You will be a trusted ambassador, guiding clients through seasonal collections with discretion and elegance.

The role requires in-depth product knowledge, proactive clienteling, CRM utilisation and collaboration with store management to maintain boutique standards, stock accuracy and a memorable shopping experience.