Senior Library Assistant

UCL Eastman Dental Institute; London; On-site; GBP 28,000; Part time

Job summary

UCL Eastman Dental Institute seeks a part-time Library Services Support professional to enhance library services. This role focuses on customer service, library skills training, and collaboration with library staff, ensuring a user-focused environment. Strong communication and recent library experience are essential for this position.

Benefits

27 days annual leave + 6 closure days

Hybrid and flexible working

Ability to buy 5 additional annual leave days

Enhanced maternity, adoption, paternity leave

On-site gym

Qualifications

• Experience in library and information work, preferably in higher education.
• Ability to deliver training and user support sessions.
• Strong communication skills, both written and verbal.

Responsibilities

• Support delivery of library services, ensuring a positive user experience.
• Provide customer service, library skills training, and project support.
• Supervise operations in the absence of senior staff.

Skills

Customer Service

Communication

Library Skills

Education

Degree in Library and Information Science or related field

Job description

The post holder will play a key role in supporting the delivery of high-quality library services at UCL East, ensuring an exceptional experience for students and staff. This includes frontline customer service, library skills training, and collaboration with the wider network of Subject Liaison Librarians and Site Librarians to deliver consistent, user-focused services. The role involves supervisory responsibilities, project support, and ensuring operational continuity in the absence of senior staff.

This is an on-campus role. It is not suitable for regular remote working. This is a part-time role. The salary for this post is £28,000 per annum, including London Allowance.

This appointment is subject to UCL Terms and Conditions of Service for Research and Professional Services Staff. Please visit [UCL Terms and Conditions](https://www.ucl.ac.uk/hr/current-staff/terms-and-conditions) for more information.

This role does not meet the eligibility requirements for a Skilled Worker Visa certificate of sponsorship under UK Visas and Immigration legislation. Therefore, UCL will not be able to sponsor individuals who require the right to work in the UK to carry out this role.

About you

We are particularly looking for candidates with recent experience in library and information work, ideally in higher education, and a strong customer service ethos gained through working in a front-facing library role. You will be confident in delivering training or user support sessions and possess excellent communication skills, both written and verbal, with the ability to engage effectively with a diverse user base.

The advert will close on the published date at 23:59 GMT. Interviews will be held at UCL East Library, Stratford.

A job description and person specification can be accessed from the link at the bottom of this page.

To apply, please provide:

• An up-to-date CV, including at minimum details of your current employment, salary, notice period, previous employment, and education history.
• A supporting statement demonstrating how your skills and experience meet each of the criteria marked ‘Application’ in the Person Specification within the Job Description. Your statement should be provided using the free text box under ‘Questionnaire’.

If you have any queries about the role or the application process, please contact [contact details], quoting the job title and reference number.

Further information about UCL LCCOS can be found on our website.

The UCL Ways of Working supports colleagues to be successful and happy at UCL through sharing expectations around how we work – please visit [UCL Ways of Working](https://www.ucl.ac.uk/workplace/our-ways-working) to find out more.

What we offer

Annual leave & work-life balance (Leave will be pro-rated for part-time staff)

• 27 days annual leave + 6 closure days (Christmas and Easter) as well as statutory holidays
• Hybrid and flexible working
• Ability to buy 5 additional annual leave days
• Enhanced maternity, adoption, paternity leave
• Carer’s leave

Other benefits

We offer a range of benefits including a defined benefit career average revalued earnings pension scheme (CARE); cycle to work scheme and season ticket loan; on-site gym, and more. As part of the UCL community, you can access free lunch-hour lectures, exhibitions, museums, and collections. On campus, UCL has the Bloomsbury Theatre hosting performances and various cafes, bars, and facilities available to staff.