Senior Level 2 Service Desk Engineer – Mentoring & Hybrid

TSG; Bristol; Hybrid; GBP 32,000 - 38,000; Full time

Benefits offered by this job

Employee ownership

Hybrid / home working

Training & progression

Healthcare cover

Cycle to work scheme

Job summary

TSG (Technology Services Group) is a UK-wide Managed IT Services provider delivering Microsoft-based solutions to businesses across the country. We are seeking a Level 2 Service Desk Consultant to diagnose, troubleshoot and resolve incidents, escalating where needed and maintaining SLA commitments.

You will mentor junior engineers and collaborate with cross-functional teams, contributing to knowledge sharing and best practice while supporting customers with excellent service delivery.

Qualifications

• At least one Microsoft certification at associate level.
• Full UK driving license required.
• Strong on-premise networking and server management with cloud skills.
• Extensive knowledge of server and networked environments.
• Experience with virtualisation and security technologies.
• Hands-on experience with Microsoft Exchange and Office 365.

Responsibilities

• Diagnose and resolve incidents within SLA.
• Collaborate with 1st Line team and mentor 2nd line engineers.
• Maintain tickets and knowledge base with detailed notes.
• Liaise with partners and third parties to aid resolution.
• Create best practice, user guides and leaver guides.
• Carry out additional duties as required.

Skills

Microsoft certifications

Networking expertise

Server administration

Cloud skills

Customer service

Troubleshooting

Tools

Office 365

Azure

VPN

Remote tools

Firewall security

Exchange

Job description

TSG (Technology Services Group) is a UK-wide Managed IT Services provider delivering Microsoft-based solutions to businesses across the country. We are seeking a Level 2 Service Desk Consultant to diagnose, troubleshoot and resolve incidents, escalating where needed and maintaining SLA commitments.

You will mentor junior engineers and collaborate with cross-functional teams, contributing to knowledge sharing and best practice while supporting customers with excellent service delivery.