Senior Lettings Negotiator - St John's Wood

KFH; London; On-site; GBP 30,000 - 50,000; Full time

Job summary

A prominent property services company in London is seeking a Senior Lettings Negotiator to manage applicants, conduct viewings, and deliver exceptional customer service. Ideal candidates will have a strong estate agency background, excellent communication skills, and a passion for helping tenants and landlords alike. The role offers a competitive uncapped commission structure and participation in company events and employee activities.

Benefits

Uncapped commission structure

Cross-referral incentives

Annual recognition events

Qualifications

• Proven track record in estate agency.
• Excellent skills in customer service.
• Passion for achieving results and enhancing reputation.

Responsibilities

• Manage applicants daily.
• Generate and conduct property viewings.
• Update landlords on all matters.
• Negotiate offers and collect deposits.
• Oversee tenant referencing and compliance.

Skills

Strong communication skills

Relationship building

Customer service

Negotiation

Job description

Do you have experience as a Lettings Negotiator? Are you skilled at forming and developing strong relationships with customers and colleagues? Are you looking to advance your career? If so, this senior lettings negotiator position at KFH offers industry-leading training programmes, excellent social opportunities, and a network to learn from the best.

At KFH, with over 60 branches across London, we are the capital's largest property services group, continually growing. We provide a range of property services including block management, commercial, residential, and financial services. Managing over 15,000 units across 130 locations in London, our portfolio is valued at £10 billion. Our team includes many qualified chartered surveyors and valuers, serving both corporate and private clients. We value our employees' contributions, fostering collaboration, experience, and innovative thinking.

As a senior lettings negotiator, you will help tenants find suitable properties, support landlords through the renting process—from marketing to negotiation, progressing tenancies, and final move-in. You will deliver exceptional customer service to applicants, landlords, and other stakeholders.

You will report to our Branch Director.

Responsibilities include:

• Managing applicants daily
• Generating and conducting viewings
• Updating landlords on all matters
• Negotiating offers
• Collecting holding deposits and tenancy monies
• Overseeing tenant referencing and right-to-rent checks
• Ensuring legal compliance on offers
• Providing high levels of customer service

We seek a candidate with a proven estate agency track record, excellent communication skills, and a passion for delivering outstanding customer service while achieving results and enhancing our reputation.

Rewards include an uncapped commission structure up to 30%, cross-referral incentives, and annual recognition events such as our Awards Ceremony and skiing trips. We support our involvement with London Youth through various activities, encouraging employee participation.

This role is ideal for someone seeking the next step in property.

Click here to see all our company benefits, including earning potential and discounts.

KFH is committed to diversity and inclusion and is an equal opportunity employer.

KFH. People. We get it.